100% lettings valuation accuracy
43% lettings fee satisfaction
Jul 04,2019
Jul 04,2019
3
people found
this helpful
this helpful
i would have given 0 star if i had the option
I have rent for many years with many agencies and they are by far the worst.
they never get back to you proactively. you have to chasse them all the time, even for serious issues. they just do not care.
they try to milk as much of the deposit as possible and come up with crazy amounts for the slightess issue.
Avoid at all cost
I have rent for many years with many agencies and they are by far the worst.
they never get back to you proactively. you have to chasse them all the time, even for serious issues. they just do not care.
they try to milk as much of the deposit as possible and come up with crazy amounts for the slightess issue.
Avoid at all cost
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Latest Reviews
29th Aug 2024
reviewed by 'Rebecca Lee'
30th Jul 2024
reviewed by 'John'
30th Jul 2024
reviewed by 'Mr Gifford'
31st Dec 2023
reviewed by 'Cobham landlord'
10th Feb 2023
reviewed by 'Carla'
Opening Hours
Address
CHK Mountford
Bank Buildings 162-164 Ewell Road
Surbiton
Greater London
KT6 6HG
020 8390 7745
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 43% | £725 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 2 | 4 | 15 | 0 | 0 | 0 | 0 | 1 | 1 |
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Aug 29,2024
Aug 29,2024
0
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I had seen several properties in Surbiton with various other estate agencies and CHK Mountford came out on top. The whole team were really welcoming and put me at ease.
Super professional, efficient and friendly.
Really helped and guided me through the rental process -especially ...
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Jul 30,2024
Jul 30,2024
0
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I’m a new landlord and can highly recommend CHK Mountford! They have been very professional, efficient and transparent....
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Jul 30,2024
Jul 30,2024
0
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I had a really positive experience as a new landlord and the team worked really hard to allay my concerns and found me a great tenant within the first week of marketing my property....
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Dec 31,2023
Dec 31,2023
1
people found
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The letting service provided to me as a landlord has been truly appalling. Despite CHK Mountford forcing me to take my complaint all the way to 'The Property Ombudsman' (TPO) who initially advised that "any award is unlikely to exceed £300", when they had examined the ...
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Feb 10,2023
Feb 10,2023
1
people found
this helpful
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The worst experience to rent a house that I had in my life. We applied for a house that was published, we sent all the information, we signed a 2-year contract and the owner signed, after receiving the contract signed by both parties, and with 3 ...
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Oct 27,2021
Oct 27,2021
1
people found
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never had such a terrible experience with estate agents! they left us with water dripping through our ceiling for weeks, the heating stuck on in the summer, lies about what was included in the rental property, sometimes we were just ignored when we contacted them. ...
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Oct 27,2021
Oct 27,2021
1
people found
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never had such a terrible experience with estate agents!!!!! they left us with water dripping through our ceiling for weeks, the heating stuck on in the summer, lies about what was included in the rental property, sometimes we were just ignored when we contacted them. ...
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Aug 26,2021
Aug 26,2021
0
people found
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I have been renting out my property with Mountford for over 20 years on a full management basis and they have never let me down as far as speed of finding new tenants is concerned. I find their staff to be professional and friendly and immediately ...
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Sep 14,2020
Sep 14,2020
3
people found
this helpful
this helpful
I am so upset and angry with this agency and how they have dealt with our deposit and moving out of our flat. We have waited longer than 10 days for our deposit to come back to us. Even with a global pandemic, there was no ...
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Sep 12,2020
Sep 12,2020
3
people found
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this helpful
Would rate 0 if I could. When an issue arrived in the flat and we had a leak (the day we moved in) we were told to “fix it ourselves”. We were constantly going without any water, they never sorted it. They are quick to take ...
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Sep 09,2020
Sep 09,2020
3
people found
this helpful
this helpful
Would rate them 0 if the number was on the scale. It's been 3 weeks and our broken dishwasher has not been replaced. The explanation we get is they have not been able to get a quote from their supplier/engineer. Now our washing machine is broken ...
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Feb 20,2020
Feb 20,2020
1
people found
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this helpful
When I moved to Scotland three years ago, I put my property in Surbiton in the hands of CHK Mountford, as they are a lettings specialist. I've been very happy with them and their work. They check everything with me, keep me informed of necessary ...
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Jul 04,2019
Jul 04,2019
3
people found
this helpful
this helpful
i would have given 0 star if i had the option
I have rent for many years with many agencies and they are by far the worst.
they never get back to you proactively. you have to chasse them all the time, even for serious issues. ...
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Mar 04,2019
Mar 04,2019
3
people found
this helpful
this helpful
I have rented from many different estate agents and always had good experiences, until I came across CHK Mountford. This is a company that just do not care about the tenant once they have your signature on the contract and your money in the bank. ...
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Comment on agent fees
Overpriced for such terrible service
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Jan 04,2018
Jan 04,2018
0
people found
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Very friendly,helpful with queries,honest with rent principles.
We like to recommend anyone. They always inform about their good rental properties....
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Comment on agent fees
Very reasonable
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Sep 27,2017
Sep 27,2017
0
people found
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I had a good experience with this agency.
I had lots of questions as it was my first rental in the uk and I always received fast and fulfilling answers. I dealt with Charlotte, who was very polite and helped me through the process....
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Comment on agent fees
The fees were very high compared to the other agencies I had interacted with.
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Jun 29,2017
Jun 29,2017
0
people found
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Great, fast and reliable service I would definitely recommend CHK to other Landlords and tenants. Our property was let very quickly with no hassle. The team at CHK are friendly with a positive attitude....
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Comment on agent fees
Good
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May 31,2017
May 31,2017
10
people found
this helpful
this helpful
We left a place as spotless as the company we employed to clean the place could clean it(recommended by one of CHK Mountford's own staff) and it was probably cleaner than when we first arrived but were charged £558 to jet wash some moss on ...
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Comment on agent fees
High fees. High exit fees.
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Feb 07,2017
Feb 07,2017
1
people found
this helpful
this helpful
We rented two properties through CHK and couldn't have had better service. They were on hand whenever we had a problem and their maintainence team are fantastic. Really friendly office and they are genuinely on your side. It's hard as a tenant to find an ...
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Comment on agent fees
Agents fees are fair and we got all of our deposit back after having a clean done and the inventory clerk checking the property.
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Dec 20,2016
Dec 20,2016
12
people found
this helpful
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These are muppets!
This agency (I wished I sussed them out previous to my tenancy) are so unprofessional.
1 - After 3 times we sent the contract back and forward the day they called us in to sign the points were not amended. Such a massive time ...
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Dec 20, 2016
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(1)
In response to the above complaint, we would like to apologise that you are not happy with the service you have received from CHK Mountford. With regard to the error on the lease, as mentioned at the time, we would like to apologise for this oversight as I am sure you can appreciate occassionally it is a case of human error and mistakes can unfortunately occur. However, as soon as this was brought to our attention the error was corrected immediately.
We were advised by the inventory clerk ...
Dec 20,2016
Dec 20,2016
0
people found
this helpful
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CHK Mountford have looked after my properties for as long as i have had them. The Lettings team have sourced me good quality tenants who are fully referenced, pay rent on time and look after my properties.
Whenever a maintenance problem does arise, the Property ...
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Comment on agent fees
As any Landlord does, i shopped around and CHKM charge the same as everyone else!
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Dec 09,2016
Dec 09,2016
9
people found
this helpful
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As a tenant - avoid this agent wherever possible! We are professional people and respectful tenants but found ourselves treated with minimal respect and courtesy by this agency. We also had to wait almost 5 months for the return of our deposit and even had to ...
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Dec 13, 2016
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(1)
We are all very disappointed, here at CHK Mountford, to read this review.
CHK Mountford hold deposits as stakeholder under the rules laid down by ARLA and TDS. These rules do mean that we are unable to release any of the deposit without written consent from both the Tenant and the Landlord in order to protect both parties.
When, as in this case, a number of damage issues have been raised by the independent inventory clerk at the check out, these matters have to be looked into, or atten ...
Mar 16,2015
Mar 16,2015
13
people found
this helpful
this helpful
A review of CHK Mountford Letting Agents in Surbiton.
Letting agents are scum and should be more tightly regulated by the government, particularly in respect of exorbitant admin fees and check in/out inventory costs.
I was renting a 1 bedroom, unfurnished property without carpets. When ...
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Comment on agent fees
Disgraceful amount charged for an inventory - ‚£200+ for a one bedroom unfurnished flat.
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Mar 24, 2015
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(1)
As with any bad review of our Company – fortunately a rare occurrence, we immediately looked into the matter to establish the cause of such disagreement.
In this case, it seems that you have an issue with an Inventory Clerk's costs rather than ‘lettings agents' in particular. It's reassuring to know for CHKM and all other letting agents that you took your viewpoint to an independent arbitrator – Tenancy Dispute Service, as they gave you their view, which was that the cost ...
Mar 05,2014
Mar 05,2014
11
people found
this helpful
this helpful
CHK Mountford are by far the worst estate agents i have ever used.
Ive lived in over 8 rented houses now, 2 of which from CHK Mountford.
Both times i have been conned out of my deposit (no a single charge on any of the other six ...
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What agent could do to change your mind?
The agency have scammed myself twice now, i am already in the process of making a legal case against them on this matter.Attached Filesnbsp;
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Mar 17, 2014
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“We are all very disappointed here at CHKM to read this review.
We just want to point out that the figures quoted here are still under negotiation with you and as yet, both parties – Landlord and Tenant, are still to agree the costs which we may add, were highlighted by a professional third party inventory clerk, not CHKM.
As a responsible Agent, we always ensure an inventory clerk is used for check-in and checkout so that there is clarity for Landlords and Tenants on any dam ...
Oct 23,2013
Oct 23,2013
12
people found
this helpful
this helpful
Be warned. Mountford's inventory form borders on the ridiculous and tenants are not afforded the opportunity to sign it until they have already moved in, by which point no-one will move out. We lost a quarter of our deposit on check out despite hiring a ...
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Apr 26,2013
Apr 26,2013
2
people found
this helpful
this helpful
I have renrted my apartment through CHK Mountford for the last 6 years. in that time there have only been a maximum of 2 weeks void between the three tenancies.
I have found them to be extremly proffesional and helpful throughout my dealings and have recommended them ...
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Apr 15,2011
Apr 15,2011
12
people found
this helpful
this helpful
Mountford are the biggest sharks of the high street. They will bleed you dry of your money, come up with all sorts of stories. The staff are unfriendly & completely brain washed. Their works contractors have to give a percentage of cash to Mountford management for ...
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Aug 01,2009
Aug 01,2009
10
people found
this helpful
this helpful
Yes I agree - I rented from Mountfords years ago and from the moment you sign to the moment you leave they will extract as much money from you as humanly possible. There fees are very high as are there yearly contract renewals. They do ...
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Jul 25, 2012
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CHK Mountford are very upset at the claims made by people on this page and invite them to speak to us directly should they in any way feel disatisfied with any part of our service.
Our fees are below the 'Surbiton' average and our staff fully trained ARLA members with numerous letters of personal thanks from both tenants and landlords for our services and beyond.
We are members of the TDS and therefore should any tenant query any deposit return they can utilise the system inplace and take matt ...
Oct 29,2007
Oct 29,2007
10
people found
this helpful
this helpful
Mountford will rip you off from the holding deposit to the check-out inventory - you'll be lucky to see any of your deposit back!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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