0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jul 01,2019
Jul 01,2019
0
people found
this helpful
this helpful
First moved in, the bins were a state, the green bin was still full and yet in the rental agreement I am supposed to be accountable to make sure all rubbish is gotten rid of at end of tenancy or a charge will be made. When I raised this with them, they suggested it wasn't in their remit to keep the bins to a reasonable standard nor to have them emptied. On top of this light bulbs were missing/not working and the kitchen was disgusting and had to be cleaned top to bottom.
It then took over a month to get them to fix the shower, front door lock and inside door. The only reason they did was because I threatened to go to the ombudsman.12 months later they are yet to fix the back gate lock and handle.
Their inspectors don't know anything about the property they are inspecting, having to ask even simple questions like was it furnished when you moved in?.
My termination email I sent them was not acknowledged for 5 days and then the response email contained extra charges that were incorrect and a month was added on to my tenancy.
All in all a sh*t show. Terrible letting agents, not organised and money grabbers. I presume they charged the previous tenants for the problems and never fixed them and will do the same if I leave in the same state I moved in.
It then took over a month to get them to fix the shower, front door lock and inside door. The only reason they did was because I threatened to go to the ombudsman.12 months later they are yet to fix the back gate lock and handle.
Their inspectors don't know anything about the property they are inspecting, having to ask even simple questions like was it furnished when you moved in?.
My termination email I sent them was not acknowledged for 5 days and then the response email contained extra charges that were incorrect and a month was added on to my tenancy.
All in all a sh*t show. Terrible letting agents, not organised and money grabbers. I presume they charged the previous tenants for the problems and never fixed them and will do the same if I leave in the same state I moved in.
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Latest Reviews
26th Mar 2020
reviewed by 'Christian'
1st Jul 2019
reviewed by 'Darren'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 50% | £505 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 26,2020
Mar 26,2020
0
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My agent, Beth was outstandingly professional and helpful. Every part of my attaining my tenancy was dealt with brilliantly and efficiently. Top class in every way....
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Jul 01,2019
Jul 01,2019
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people found
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First moved in, the bins were a state, the green bin was still full and yet in the rental agreement I am supposed to be accountable to make sure all rubbish is gotten rid of at end of tenancy or a charge will be made. ...
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Beth
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 4:29 PM 15/12/2015 by allAgents
