71% sales valuation accuracy
78% sales fee satisfaction
75% lettings valuation accuracy
69% lettings fee satisfaction
Oct 22,2012
Oct 22,2012
83
people found
this helpful
this helpful
Have just left a house after 3 and a half years and have had nothing but issues including leaks, unfinished building work, no heating/hot water for a 9 week period...the list goes on.
Now the tenancy has finished we have seen the report made by an independant company of the check out. Thamesview have told us today, (1 day before we should have got our deposit back) that the landlord is witholding £750 of the deposit. She has decided that the grass was too long, the bush in the street was not trimmed enough, there were a few crumbs in the cooker door and some things she didn't recognise in the shed !!! This is what Dexters/Thamesview are all about. They are only there for the landlord. When we had no hot water or heating in the winter of 2011, we were told that there was nothing they could do as it was up to the landlord.
Don't even think about quoting your tenancy agreement because they will basically tell you that its not worth the paper its written on as our landlord was able to invent & change clauses at her leisure and we didn't have a leg to stand on.
When we had a leak due to poor workmanship and the wooden floor bowed & raised up by 6 inches, the landlord told us she didn't have the money to fix it. When my disabled mother-in-law couldn't lift her leg high enough to step over the damage & fell injuring her hip, we were told there was nothing they could again as it was down to the landlord. The problem with this is that you have to go through them to contact the landlord !!!
This company is beyond a joke & should my full deposit not be paid, I will be taking both them & the landlord to court for misrepresentation. Dexters & Thameview really need to read up on how to do the job ! As a tenant you are treated like a second class citizen & EVERYTHING they do, is solely for the landlord & the attitude is if you don't like it, tough !!
I have rented for 28 years & have never come across this level of unprofessionalism before. I have left this house in a better condition than when I moved in, but apparently, 3 & a half years of wear & tear is classed as distructive !!!
If I could do more than write a scathing review, I would but I wouldn't go with this company again and only wish I'd read the reviews before using them back in 2009 !!!!!
Now the tenancy has finished we have seen the report made by an independant company of the check out. Thamesview have told us today, (1 day before we should have got our deposit back) that the landlord is witholding £750 of the deposit. She has decided that the grass was too long, the bush in the street was not trimmed enough, there were a few crumbs in the cooker door and some things she didn't recognise in the shed !!! This is what Dexters/Thamesview are all about. They are only there for the landlord. When we had no hot water or heating in the winter of 2011, we were told that there was nothing they could do as it was up to the landlord.
Don't even think about quoting your tenancy agreement because they will basically tell you that its not worth the paper its written on as our landlord was able to invent & change clauses at her leisure and we didn't have a leg to stand on.
When we had a leak due to poor workmanship and the wooden floor bowed & raised up by 6 inches, the landlord told us she didn't have the money to fix it. When my disabled mother-in-law couldn't lift her leg high enough to step over the damage & fell injuring her hip, we were told there was nothing they could again as it was down to the landlord. The problem with this is that you have to go through them to contact the landlord !!!
This company is beyond a joke & should my full deposit not be paid, I will be taking both them & the landlord to court for misrepresentation. Dexters & Thameview really need to read up on how to do the job ! As a tenant you are treated like a second class citizen & EVERYTHING they do, is solely for the landlord & the attitude is if you don't like it, tough !!
I have rented for 28 years & have never come across this level of unprofessionalism before. I have left this house in a better condition than when I moved in, but apparently, 3 & a half years of wear & tear is classed as distructive !!!
If I could do more than write a scathing review, I would but I wouldn't go with this company again and only wish I'd read the reviews before using them back in 2009 !!!!!
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Latest Reviews
13th Sep 2024
reviewed by 'Ed'
20th Nov 2023
reviewed by 'Mike'
14th Jul 2021
reviewed by 'Lavinia'
7th Oct 2020
reviewed by 'Sally'
20th Aug 2020
reviewed by 'Ben'
1st Nov 2019
reviewed by 'Samvel'
Opening Hours
Address
Dexters
93 Station Road
Middlesex,hampton
Greater London
TW12 2BD
020 8255 7777, 020 8255 8899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 78% | £180,000 | £915,000 |
| Lettings | 75% | 69% | £880 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 2 | 7 | 4 | 1 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 13,2024
Sep 13,2024
0
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Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....
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Nov 20,2023
Nov 20,2023
1
people found
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Modern theives, I haven't viewed the property, I havent sign any aggrement, I havent sign any forms but they widraw £430 they said its their payment for wasting their time. They sold my personal information to a bad not reputable with bad reviews third party company....
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Jul 11, 2024
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Dear Mike, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Asma, Customer Relations Team ...
Jul 14,2021
Jul 14,2021
0
people found
this helpful
this helpful
This is my first time using Dexters. We are locating back to Surrey from the USA and both Sarah & Hannah have been wonderful in helping us achieve this. Prompt replies, polite, very helpful, they made our move possible, eternally grateful.
I would recommend them to ...
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Jul 26, 2021
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(1)
Dear Lavinia. We are pleased to read you received a five star service from Sarah and Hannah in our Hampton office. The team will be thrilled to read your review and we hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team ...
Oct 07,2020
Oct 07,2020
0
people found
this helpful
this helpful
Martin English was amazing! He was so interested in my property and really took note of everything I said about the benefits and features. It truly felt like he was invested in doing the best possible job. He’s warm, approachable and genuine. I couldn’...
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Dec 01, 2020
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Dear Sally, Thank you for your five star review. I am pleased to hear that you have had a great experience with Martin and will ensure that your comments are passed onto both Martin and his Manager. Kind regards, Sarah Tranter ...
Aug 20,2020
Aug 20,2020
0
people found
this helpful
this helpful
I have used them as my property Managing agents for years and whilst keen to profiteer out of maintenance issues were otherwise not bad; until I asked them to assist another Estate Agent by giving them access to market my property (Dexters wanted excessive sales ...
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Nov 01,2019
Nov 01,2019
0
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Highly recommend these agents. Always very professional and ready to help however they can. Matt Brooks and Joanna Dear in particular have been amazing with us and we couldn't be happier with them....
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Mar 25,2019
Mar 25,2019
0
people found
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Dexters kept in touch with me weekly regarding the letting of my property and have dealt with my queries in a professional, friendly manner. Daniel, Megan, Rob and Tobi have been a pleasure to deal with.
I would recommend Dexters Hampton....
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Comment on agent fees
Fees appropriate to the level of service given
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Jan 03,2018
Jan 03,2018
31
people found
this helpful
this helpful
Nasty, money grabbing and greedy estate agents I would never ever use them again. I rented a property through them last year. It was a fixed 2 year contract. They asked me to break the contract as the landlord was going through some "personal" stuff. In ...
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Comment on agent fees
Agent fees is okay.
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Feb 12, 2018
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(1)
Dear Sir/Madam,
I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 05,2017
Oct 05,2017
1
people found
this helpful
this helpful
We sold and bought through Dexters. During the whole process we felt supported, listened to and well informed. Our emails were always answered and our phone calls returned swiftly. The staff worked very hard and as a team, fully communicating with each other. Which is ...
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Comment on agent fees
We managed to negotiate a rate that was somewhere in the middle.
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Oct 17, 2017
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(1)
Dear The Clarks,
I am writing to say thank you for your kind comments about the service you received from our Hampton Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 29,2017
Jun 29,2017
0
people found
this helpful
this helpful
We have been with Dexters for a number of years now and we are very pleased with their service.
They take care of the property and the required repairs and ensure that the rent is paid on time!
Craig only recently became our Account Manager, ...
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Comment on agent fees
Our fees are good.
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Jun 30, 2017
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Dear Susan,
Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 26,2017
Jun 26,2017
0
people found
this helpful
this helpful
I have been letting with Dexters since 2004 and my property has not been empty for one day. the Management team look after the property extremely well and keep me well informed. my only complaint is that for the first 10 years my property managers remained the ...
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Comment on agent fees
The Fees for letting are pretty standard
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Jun 27, 2017
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(1)
Dear Mark,
Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 22,2017
Jun 22,2017
0
people found
this helpful
this helpful
Craig manages our property on our behalf whilst we live overseas in Singapore. With the distance and time difference its important for us to have a reliable manager that delivers the excellent service that craig does. he is prompt to reply to questions and emails ...
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Jun 23, 2017
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(1)
Dear Andy,
We are delighted to read that our Hampton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 02,2017
Jun 02,2017
1
people found
this helpful
this helpful
It is my pleasure to evaluate Craig Cox's performance as property manager of 98 Thames Street, Sunbury-on-Thames. Since I am the owner of this property living in the USA, it is essential that I have a reliable and dependable manager in the UK. I am happy ...
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Comment on agent fees
This agent's fees are satisfactory.
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Jun 01,2017
Jun 01,2017
1
people found
this helpful
this helpful
Renting our property through Dexters has proven to be the right decision. We've had great tenants, received the rent promptly each month and have been kept informed of any repairs and upkeep needed and these have been dealt with by local tradesmen organized by Dexters. ...
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Jun 06, 2017
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(1)
Dear Marcus,
Thank you for your review regarding your experience with our Hampton Office.
I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Nov 30,2016
Nov 30,2016
1
people found
this helpful
this helpful
I made the decision to put my house on the market earlier in the year and asked a number of the most popular local agents over to give me a valuation. I received a number of prices, some reaching ridiculous levels, but decided Dexters seemed ...
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Comment on agent fees
For the work and hours they put in it's money well spent!Attachments
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Nov 30, 2016
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(1)
Dear Sarah-Jane,
Thank for you for taking the time to leave your review regarding our Hampton office.
We are very happy to hear that Abigail and her team achieved you a successful sale. We pride ourselves on giving a five star service and we are delighted to hear that we delivered this for you.
We would love the opportunity to be of assistance again in the future and we wish you well.
Kind regards,
Marilyn, Head of Customer Relations. ...
Nov 30,2016
Nov 30,2016
1
people found
this helpful
this helpful
I cannot thank the staff at Dexters in Hampton enough!
We were struggling to sell our home in the area for a matter of months until we received some mail regarding 'a fresh approach' and, I couldn't stress enough, how well their approach worked! They ...
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Comment on agent fees
good
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Nov 30, 2016
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(1)
Dear Madam,
Thank you for taking the time to leave your review regarding our Hampton Office.
We are pleased to hear that our five star service achieved you a successful sale.
We pride ourselves on word of mouth recommendations and are delighted to hear you would recommend our services to others. We would like to thank you again and wish you well for the future.
Kind regards,
Marilyn, Head of Customer Relations. ...
Nov 03,2016
Nov 03,2016
41
people found
this helpful
this helpful
We are selling our home and what was promised before we signed the agreement and what is being delivered is chalk and cheese.
Beware this group as they are bottom feeders and sell only on price. The Director, Abigail Mailk also has a bad memory ...
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Comment on agent fees
ok, we paid a premium, but definitely not a quality service.
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Oct 06,2016
Oct 06,2016
39
people found
this helpful
this helpful
I would give a minus if I could. The agent treated the tenant like nothing. We had an issue with the light bulb in the bedroom that could not be changed. I wrote an email a month ago to the agent who was dealing with ...
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Comment on agent fees
Just like other agency. But totally not worth the money.
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Nov 18, 2016
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(1)
Dear Sir/Madam,
Thank you for your feedback and I am sorry to hear you have not been happy with the service provided.
If you could email me directly with further information at [email protected], I would like to look into this matter for you.
Kind regards,
Marilyn
Head of Customer Relations ...
Mar 10,2016
Mar 10,2016
46
people found
this helpful
this helpful
These agents are utterly appalling, i advise you stay well clear and i agree they are all out for the landlord in every way. We recently checked out of a property they were supposingly managing which was filthy, very poorly decorated, we lived there 3 years ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
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Mar 31, 2016
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Hampton Lettings branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Jul 17,2015
Jul 17,2015
119
people found
this helpful
this helpful
He failed to organise a cleaner to clean the bathroom and my daughter Caroline could not sleep at the flat as the toilet was a disgusting mess, he couldn't care less about the situation and merely said the cleaners will come tomorow, this guy is ...
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What agent could do to change your mind?
The agent failed to have the bathroom cleaned and the toilet was a disgusting mess, my daughter is trying to get an emergency plumber to change the toilet seatAttached Filesnbsp;
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Aug 07, 2015
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Dear Mr Howard
I hope that having contacted us directly regarding this matter and, although we appreciate it was not a good start to the tenancy, that you felt this matter was dealt with to your satisfaction. I trust that your daughter is settling in now and enjoying her tenancy. ...
Mar 30,2015
Mar 30,2015
127
people found
this helpful
this helpful
Absolutely flummoxed at the way Dexters Hampton works. highly unprofessional, unethical and much desirable etiquette. Three houses and all three houses Dexters ran a bid war even after going in with the market price, they did not take the property off the market. Dexters & Snellers ...
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Apr 24, 2015
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters and Snellers branches. I am the Customer Services Manager for the group and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Feb 23,2015
Feb 23,2015
0
people found
this helpful
this helpful
I had a very long drawn out experience of buying my property. From jul till feb!
I'm glad to say that the delay was not due to the agents but rather the fault of the solicitors. I was especially glad because since Oliver took over ...
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Feb 25, 2015
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(1)
Hello,
I am the Manager of our Customer Services team here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Dec 16,2014
Dec 16,2014
149
people found
this helpful
this helpful
Absolutely awful service. Attempted to get back my deposit and left it for 2 weeks so landlord could clear everything up. Called office and got passed from one member of staff to another. All of them seemed totally uninterested. Was told i was emailed.Emailed to ...
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What agent could do to change your mind?
Listend to when i told them they were sending information to an email address that had been closed for over a year. Very frustrating.Attached Filesnbsp;
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Dec 22, 2014
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(1)
Dear Joe,
I believe that we may now have already corresponded regarding your post as above. We are of course very sorry that your experience with Dexters was not as we would have expected. I appreciate your sentiments, but as sometimes things do not go quite as we well as we would hope, we would welcome the opportunity in the future to demonstrate the high level of service that we can offer.
Kind regards
Marilyn ...
Oct 20,2014
Oct 20,2014
162
people found
this helpful
this helpful
Absolutely awful. I had the displeasure of dealing with a certain female member of staff who was supposedly a 'senior' and I wouldn't recommend them to my worst enemy. Lie after lie, never returned my calls, rude, unhelpful, unpleasant, made me feel like a piece ...
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Nov 11, 2014
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Hampton branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Oct 22,2012
Oct 22,2012
83
people found
this helpful
this helpful
Have just left a house after 3 and a half years and have had nothing but issues including leaks, unfinished building work, no heating/hot water for a 9 week period...the list goes on.
Now the tenancy has finished we have seen the report made by ...
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Nov 01, 2012
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Mar 25,2011
Mar 25,2011
85
people found
this helpful
this helpful
I find the staff at Dexters Richmond office extremely unprofessional, irritating and incompetent. They harass me with calls to show the flat, which I always agreed so long as they have keys to let themselves in because both my husband and I work. They haven't ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise