0% sales valuation accuracy
100% sales fee satisfaction
Jun 26,2019
Jun 26,2019
4
people found
this helpful
this helpful
I really wanted to have a great experience from start to finish but unfortunately that didn't happen.
We rented a house from Alison, we paid full asking price of £1050 a month.
We had to clean the house before moving in as there were dead flies on the floors and it was dusty.
We had to change the lounge carpet as it smelt of urine, we also changed the bathroom & en-suite carpets to cushion floor because again the smelt of urine and had black mould growing, (all at our expense).
we were warned by the neighbours that the landlady would sell the house as soon as her father died and she had her probate through, so after a year and two months of being there we gave 6 weeks notice to move next door with a 3 year tenancy, sian taylor of HRT cowbridge tried to keep us at the property until the end of September 2019 because that is when it suited the landlord to have us out. Both of them came to their senses when we pointed out that we have no contract and that it was completely illegal to do that.
We had the carpets steam cleaned but not vigorously cleaned as the carpets and underlay were 19 years old and it would have caused damage, the house was left spotless. There was a small hole to one of the bedroom walls no bigger than a 20p but HRT didn't mention anything when they did two prior inspections.
10 days after we vacated Sian then went to do a final inspection, long story short she kept £210 for the filling of this tiny hole and a further £160 for carpet cleaning. She didn't send us any quotes or any reason for keeping our bond until we questioned her.
Twice she tried to steer us away from contacting the TDS, but we went ahead with our dispute.
Sian has also lied to the TDS saying we didn't sign the inventory - we did it was hand delivered to their office a week later.
Sian also told the TDS that she offered for us to reclean the carpets and patch up the small hole, again she has lied.
BE VERY CAREFULL RENTING WITH HRT
We rented a house from Alison, we paid full asking price of £1050 a month.
We had to clean the house before moving in as there were dead flies on the floors and it was dusty.
We had to change the lounge carpet as it smelt of urine, we also changed the bathroom & en-suite carpets to cushion floor because again the smelt of urine and had black mould growing, (all at our expense).
we were warned by the neighbours that the landlady would sell the house as soon as her father died and she had her probate through, so after a year and two months of being there we gave 6 weeks notice to move next door with a 3 year tenancy, sian taylor of HRT cowbridge tried to keep us at the property until the end of September 2019 because that is when it suited the landlord to have us out. Both of them came to their senses when we pointed out that we have no contract and that it was completely illegal to do that.
We had the carpets steam cleaned but not vigorously cleaned as the carpets and underlay were 19 years old and it would have caused damage, the house was left spotless. There was a small hole to one of the bedroom walls no bigger than a 20p but HRT didn't mention anything when they did two prior inspections.
10 days after we vacated Sian then went to do a final inspection, long story short she kept £210 for the filling of this tiny hole and a further £160 for carpet cleaning. She didn't send us any quotes or any reason for keeping our bond until we questioned her.
Twice she tried to steer us away from contacting the TDS, but we went ahead with our dispute.
Sian has also lied to the TDS saying we didn't sign the inventory - we did it was hand delivered to their office a week later.
Sian also told the TDS that she offered for us to reclean the carpets and patch up the small hole, again she has lied.
BE VERY CAREFULL RENTING WITH HRT
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Latest Reviews
18th Jun 2021
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22nd Jan 2021
reviewed by 'Nicholas lang'
26th Jun 2019
reviewed by 'JOANNE'
17th Jul 2017
reviewed by 'John'
Opening Hours
Address
Herbert R Thomas Estate Agents
59 High Street
Cowbridge
Cardiff County
CF71 7YL
01446 772911
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £385,599 | £385,599 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 18,2021
Jun 18,2021
1
people found
this helpful
this helpful
We have had the most amazing support, help and service from HRT COWBRIDGE. Our purchase has been drawn out and difficult due to the seller and situation but Michelle, Debra and Lynda gave us great support and reassurance throughout the process. Michelle worked tirelessly to ...
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Jan 22,2021
Jan 22,2021
0
people found
this helpful
this helpful
This is an old established company but has disgusting bad practices.
It took them over 3 weeks to fix a shower, they refused to have the chimney swept even though it’s their legal responsibility.
When we left they claimed for gardening and some slight marks ...
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Jun 26,2019
Jun 26,2019
4
people found
this helpful
this helpful
I really wanted to have a great experience from start to finish but unfortunately that didn't happen.
We rented a house from Alison, we paid full asking price of £1050 a month.
We had to clean the house before moving in as there were dead flies ...
read full review
read full review
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Yes
Jul 17,2017
Jul 17,2017
9
people found
this helpful
this helpful
The field agents are nice enough, but when you've viewed a houses you wish to make an offer on, and actually start to ask questions, they rather suddenly become evasive. As we investigated a particular house more extensively, it became very clear that the marketing ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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