100% sales valuation accuracy
100% sales fee satisfaction
Oct 21,2012
Oct 21,2012
11
people found
this helpful
this helpful
On my first appointment I tried to ring the negotiator I was dealing with to advise them I'd be a few minutes late and also to get directions to the office. Rang both the person's mobile and office number, no answer.
Finally found our way and receptionist asked us to sit down as my negotiator was with other customers. We sat for over 40mins and watched her customers leave and while she disappeared to the back at which point I got up and inquired as to what's going on, only to find out that she did not even know that I had been in the office for close to an hr now.
She advised me she now cannot take me to my viewings, obviously angry as I'd just trekked an hr from east London to west london for this appointment I asked for headoffices number, she disappeared to the back again. I waited and another of her colleagues had to ask if I was ok. Now furious I asked to see the manager, they presented me with someone that was NOT even the manager who promised that someone else will now take me for the viewings and will also drop me off in Hammersmith as I am now an hr late.
About to get into the car the negotiator that took us on our viewings told me that she CANNOT take me to where her 'manager' had said was not a problem.
Took the flat (not because I appreciated their service but cause I liked the flat)
My negotiator went away on holiday and I was left to deal with the actual manager now who never picks up his phone or returns calls!
AND to top it off the flat was completely empty when I arrived, everything had been taken away, including curtains! (which ok to be fair I did not ask whether the flat was furnished at the time of viewing) plus the sound proofing is horrendous and I might as well be sleeping on the pavement next to the road!
So to be quite frank, that was a complete rip off of agency fees cause I don't really know what they had got right at all on this occasion!
Finally found our way and receptionist asked us to sit down as my negotiator was with other customers. We sat for over 40mins and watched her customers leave and while she disappeared to the back at which point I got up and inquired as to what's going on, only to find out that she did not even know that I had been in the office for close to an hr now.
She advised me she now cannot take me to my viewings, obviously angry as I'd just trekked an hr from east London to west london for this appointment I asked for headoffices number, she disappeared to the back again. I waited and another of her colleagues had to ask if I was ok. Now furious I asked to see the manager, they presented me with someone that was NOT even the manager who promised that someone else will now take me for the viewings and will also drop me off in Hammersmith as I am now an hr late.
About to get into the car the negotiator that took us on our viewings told me that she CANNOT take me to where her 'manager' had said was not a problem.
Took the flat (not because I appreciated their service but cause I liked the flat)
My negotiator went away on holiday and I was left to deal with the actual manager now who never picks up his phone or returns calls!
AND to top it off the flat was completely empty when I arrived, everything had been taken away, including curtains! (which ok to be fair I did not ask whether the flat was furnished at the time of viewing) plus the sound proofing is horrendous and I might as well be sleeping on the pavement next to the road!
So to be quite frank, that was a complete rip off of agency fees cause I don't really know what they had got right at all on this occasion!
What agent could do to change your mind?
-could have greeted me and made me aware she'll be with me shortly -divert personal office phones back to main reception -Pick up calls or at least return themAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Apr 2024
reviewed by 'Chester'
1st Nov 2023
reviewed by 'Andre Ribeiro'
13th May 2023
reviewed by 'Mr Taylor'
24th Apr 2023
reviewed by 'Titilayo Akintola'
24th Apr 2023
reviewed by 'Titilayo Akintola'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £320,000 | £918,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 5 | 6 | 20 | 6 | 0 | 0 | 0 | 2 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 09,2024
Apr 09,2024
0
people found
this helpful
this helpful
Sushmita in the Oval office has been an excellent agent - she's been very considerate, reasonable, and proactive in her approach to issues. Daniel was also brilliant when we first moved in to the property....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2023
Nov 01,2023
2
people found
this helpful
this helpful
I had an awful experience with Foxtons.
I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2023
May 13,2023
0
people found
this helpful
this helpful
After waiting several months for the leaking gutter to be fixed and numerous sleepless nights from the noise caused by the leak when hitting the plastic canopy of the neighbouring property, Isaiah Samuel came to the rescue, he recently took over management of my rented ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2023
Apr 24,2023
0
people found
this helpful
this helpful
My fridge freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah responded to me on time, contacted the landlord and he was very efficient and caring. He continued to update me until the new Fridge was delivered. He ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2023
Apr 24,2023
0
people found
this helpful
this helpful
My fridge and freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah took over the issue, he was very helpful, efficient and caring, even when I was a bit agitated because of the items in the Fridge getting ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2022
Dec 21,2022
1
people found
this helpful
this helpful
Awful customer care driven by greed.
All they care about is getting the next commission, and they’ll apparently stop at nothing to squeeze all they can out of landlords and tenants.
Juliana and Viral have been particularly greedy in my experience, but from speaking ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22, 2023
View all comments
(2)
Cant agree more with you but you understand Foxtons whereas my landlord she is in Foxtons side. They are wrong and never repair until we about to move out . using my time to repair for the next tenancy. They made huge mistake about contract but blame tenants did not read before sign. Landlord knew it but she does not care about the truth. Money is the key ...
Nov 12,2022
Nov 12,2022
0
people found
this helpful
this helpful
Foxtons Sutton were professional from the start and always reassured me with quality prospective buyers. Always kept me informed of any issues and worked together to resolve these.
William Campbell and Jennifer Addo were amazing throughout and showed great professionalism and enthusiasm to achieve the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2022
Aug 11,2022
4
people found
this helpful
this helpful
These people are criminals – plain and simple. After renting in London for 15 years, I had the misfortune of dealing with Foxtons – an experience which turned out to be the worst renting experience of my life.
My main gripe has to be the incompetence and unpleasantness ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2022
Jul 18,2022
2
people found
this helpful
this helpful
Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner .
Sexist and utterly stupid.
Issac is the worst but none of the staff are any good....
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2022
May 12,2022
3
people found
this helpful
this helpful
AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination!
For wider context; I agreed with Foxtons on first visitation ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 16,2022
Feb 16,2022
7
people found
this helpful
this helpful
Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive and the opposite of proactive. Completely regret having had them as a agency for the last few years but can't get rid of them until ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2022
Jan 31,2022
4
people found
this helpful
this helpful
Horrible estate agency. We are still in progress with nightmare rent process for 2 bedroom flat. They are not responsive to the emails and do not provide any results for the contract agreed terms. All the agreed building jobs still pending and agents are not replying. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2021
May 20,2021
10
people found
this helpful
this helpful
As a landlord my experience with this branch has been very poor. The maintenance team are especially unskilled and unresponsive. Unfortunately I was allocated Crystal White as my 'Property Manager' and she has been absolutely useless. My property is supposed to be fully managed by ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08, 2022
View all comments
(1)
I have been dealing with Eleanor Reeve as property manager in Chelsea - London area .
This brainless woman doesn't understand what is being said to her , doesn’t respond emails , doesn’t take phone calls , lies about everything .Avoid her and this branch at any cost .
I have no idea who employed her but she should not manage to even be a cleaner at Foxtons . ...
Jan 26,2021
Jan 26,2021
9
people found
this helpful
this helpful
Worst Ever ! stay away from Foxtons at all costs.
We ended up renting a flat through Foxtons unfortunately and we have had millions of issues. Their Battersea London branch staff Beattie, Mersaides are the worst ever to deal with. They don't only refuse to do ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2020
Jun 25,2020
6
people found
this helpful
this helpful
The worst ever I have seen in my life
Rude staff, incompetent , try always to sell you bad properties
I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2020
Mar 05,2020
3
people found
this helpful
this helpful
As we are leaving our rental,Foxtons is in charge of finding a new tenant.
It is very difficult to work with this agency.
They tried to bully us into leaving them a key and complete access to our home.
Their agents do not respect ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2019
May 13,2019
6
people found
this helpful
this helpful
This agency is best to avoid. Having rented a flat from them for several years and never missing a single payment they still treated us as if we were tenants from hell. They never answer any calls nor they call you back....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2019
Apr 24,2019
6
people found
this helpful
this helpful
I contacted Foxtons to market my property on let only basis. They found me a long term tenant who has been in the property for nearly two years. The fees are absolutely ridiculous - they charge you 9% of your monthly rent for altering a bit ...
read full review
read full review
Comment on agent fees
Agents fees very high!
Was this helpful?
Yes
Yes
Nov 09,2017
Nov 09,2017
13
people found
this helpful
this helpful
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the ...
read full review
read full review
Comment on agent fees
Bad, high fees and nothing in return
Was this helpful?
Yes
Yes
Dec 19, 2019
View all comments
(2)
Have had several maintenance issues and am now Withholding rental as Nothing gets done. Tired of being the scapegoat and absolutely agree with Richard's comments. Treated worse than an animal and fed up with just trying to repair a simple defective shower screen which fell on me twice when in the middle of showering because a piece of plastic snapped. We only have a shower and no bath so quite serious. ...
Oct 10,2017
Oct 10,2017
9
people found
this helpful
this helpful
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11:
*
As an example of this, our latest dealing with Foxtons (...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17, 2017
View all comments
(1)
As an agent - having worked at Foxtons in the past. It sounds like you got a bad landlord, not an agent. Landlords holding off on signing agreements to find better offers or a sales tenant is unfortunately fairly prevalent! The reason Foxtons takes your monies due and gets a signed agreement is that this is then binding and there is no going back - this is exactly because of what has happened to you, so your complaint is actually fairly contradictory. More often than not, the landlord is telling ...
Jun 27,2017
Jun 27,2017
7
people found
this helpful
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell.
First of all, the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20, 2018
View all comments
(2)
LOL ...
Jan 09,2017
Jan 09,2017
8
people found
this helpful
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself.
2) They did not inform me the damp issue ...
read full review
read full review
Comment on agent fees
Bad . It is expensive and not worth their service at all.
Was this helpful?
Yes
Yes
Oct 12,2016
Oct 12,2016
3
people found
this helpful
this helpful
Not reachable, does not take the property in his best intrest as many landlord would like to have their property well taken care of.
Just thinks about his fee , as does everyone at foxtons.
Terrible company to work with, many relocation companies REFUSE to work ...
read full review
read full review
Comment on agent fees
Bad: never reachable Bad: doesn't care for the situation you are in ( no empathy) Bad: has been appealed to fix the property ( has still not been fixed) Bad: Even if you ask him, you leave him mails and voicemails he will NOT call you back. Even if he says he will. Bad: works on his own pace and the feeling we got from him is at his own pace. Bad: Same as above with answering the phone.
Was this helpful?
Yes
Yes
Jul 28,2016
Jul 28,2016
2
people found
this helpful
this helpful
My experience with Foxtons was a nightmare from the very beginning.
Luckily I signed a contract with a 6 months break clause, and I left the property as soon as I could.
Since the first day that I moved in my new home with Foxtons I ...
read full review
read full review
What agent could do to change your mind?
Bad. Terrible.Attached Filesnbsp;
Comment on agent fees
Bad. Terrible.
Was this helpful?
Yes
Yes
Jun 29,2016
Jun 29,2016
0
people found
this helpful
this helpful
I cannot recommend Mark highly enough... he is simply the very best real estate agent I have worked with in 30 years, in multiple cities and in multiple markets, he is genuinely very very good.
Why do I say that?
He achieved close to 30% higher than ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2016
Apr 11,2016
3
people found
this helpful
this helpful
They are ok to deal with until you find a property and sign a contract. However once it's signed, they don't want to do anything with you.
We had so many issues and when we contacted Foxtons about them they would mostly ignore our communication ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2016
Mar 19,2016
0
people found
this helpful
this helpful
I have know Adamo for more than four months. He has been extremely effective in terms of showing all the available apartments and properties for sale. He is polite and a very good organiser. He has managed my expectation well and I have managed to ...
read full review
read full review
Comment on agent fees
Adamo is an excellent agent and keep you engaged with what he can offer. He is persistent and manages to fit into your schedule even though some times that may be over the weekend. Well done Adamo....
Was this helpful?
Yes
Yes
Apr 30,2015
Apr 30,2015
0
people found
this helpful
this helpful
Hello Mr. Bailey,
Just a few words to say how much we appreciated the time and effort that you and your team undertook in order to resolve this lengthy insurance claim.
Many thanks to all concerned and to yourself in particular, for keeping me constantly ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 16,2014
Sep 16,2014
4
people found
this helpful
this helpful
I have kept on calling the number listed on zoopla's website but get no answer have tried this for the next day but aslo no answer. I tried calling from my mobile number instead of my land line and they finally answered which I found ...
read full review
read full review
What agent could do to change your mind?
they could answer the phone and be more professionalAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 15,2014
Jul 15,2014
0
people found
this helpful
this helpful
The property manager assigned answers promptly and politely. Foxtons applies a very efficient online document management system for landlords. Phone calls are always taken and forwarded to the property manager. I am very pleased with Foxtons' services....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:41 PM 03/12/2015 by allAgents
