100% lettings valuation accuracy
50% lettings fee satisfaction
Jun 17,2019
Jun 17,2019
4
people found
this helpful
this helpful
Used them before to rent a flat 6 years ago, thought I'd give them a go. Hired them to let a flat I had bought in Motherwell. Pictures appalling, said it was based in the West Side of Paisley....in the ad, come on guys stop cutting and pasting adverts - that was obvious what you were doing. Marketing write up and pictures were awful. No picture of lounge or kitchen on right move ad. Made 4 phone calls to them and no one returned my call. Called from my partners phone then voila they answered. Trying to avoid me obviously. Totally disappointed and predict if they carry on like this they will close soon and if you read this complaint and prior reviews of unhappy clients surely they must take stock! Wish I had read these reviews before hiring them. Igloo much more professional. Pics great, write up brilliant, have a Tennant within them going live for 2 days only. I think whoever runs this company needs to review all their processes and communication to clients just disgusting. I'd never recommend them.
Comment on agent fees
Marketing Fees were not finalised in advance. Also all fees are plus VAT. Whereas other agencies include VAT in their fees. Something to think about.
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Latest Reviews
9th Sep 2021
reviewed by 'Heather'
7th Jan 2021
reviewed by 'Beth T'
10th Mar 2020
reviewed by 'Stacey'
17th Jun 2019
reviewed by 'A'
11th May 2018
reviewed by 'Disillusioned'
23rd Feb 2018
reviewed by 'Jennifer'
Opening Hours
Address
Happy Lets
56 Cadzow Street
Hamilton
South Lanarkshire
ML3 6DS
01698 891222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £450 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 09,2021
Sep 09,2021
3
people found
this helpful
this helpful
Don't clean between tenancy. Don't do repairs. Will leave you all winter with no heating. Charge you for furniture that was already damaged at beginning of lease. Are aggressive, stand offish, constantly doing inspections....
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Jan 07,2021
Jan 07,2021
1
people found
this helpful
this helpful
Professional and Efficient
Moving home was seamless thanks to the staff at Happy Lets. Friendly and helpful staff, during a pandemic their customer service was brilliant....
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Mar 10,2020
Mar 10,2020
1
people found
this helpful
this helpful
Totally disappointed with the service from this company. My daughter looking to get her 1st flat. We thought we found something suitable but happy lets dont accommodate viewings for people working full time hours as they only seem to offer office hours. How unprofessional and ...
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Jun 17,2019
Jun 17,2019
4
people found
this helpful
this helpful
Used them before to rent a flat 6 years ago, thought I'd give them a go. Hired them to let a flat I had bought in Motherwell. Pictures appalling, said it was based in the West Side of Paisley....in the ad, come on guys stop ...
read full review
read full review
Comment on agent fees
Marketing Fees were not finalised in advance. Also all fees are plus VAT. Whereas other agencies include VAT in their fees. Something to think about.
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Yes
May 11,2018
May 11,2018
5
people found
this helpful
this helpful
Happy Lets manage(d) a property next to ours. Important mail for us had gone astray at the end of January. We contacted Happy Lets on numerous occasions in February and March 2018, and were assured by Lesley that she had visited the property on a ...
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May 15, 2018
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(1)
Mr & Mrs Barclay, I am very sorry you feel that because you have been unsuccessful in claiming our landlord insurance from damage done to your property back in December and consequently you having fallen out with our landlord that you feel the need to take this out on Happy Lets even although during these times we were more than helpful to you when you are not our client..
You are saying in this that I didn't bother going up to the property to look for your mail, I can assure you I had gone ...
Feb 23,2018
Feb 23,2018
6
people found
this helpful
this helpful
As an existing customer of Happy Lets I had to forward my email twice in order to receive a response.
Very rude, careless and ignorant staff....
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Apr 25, 2018
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(2)
Hi Jennifer,
This is extremely disappointing to hear - particularly the comments regarding staff which we would like to look into further. However, we cannot seem to locate your details with the name and post code you have provided (in the Glasgow or Hamilton branch).
We would therefore be grateful if you could contact your branch as soon as possible and ask for the manager so that this can be looked into further.
Many thanks. ...
Jan 30,2017
Jan 30,2017
6
people found
this helpful
this helpful
I'm am disappointed in happy let's Hamilton I saw a property which is still saying available on their website and emailed 3 times to arrange a viewing but no one got back to me! When I eventually got to speak to someone and told them the ...
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May 08, 2017
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(1)
I have just read your review and would really like to discuss this further with you. Is it possible for you to give me a call at the Hamilton Branch or email me on [email protected] so that I can look into this further. ...
May 05,2013
May 05,2013
15
people found
this helpful
this helpful
I have rented from a few different tenancy agencies over the last several years and Happy Lets is the only one that I had problems with.
I do not wish to put information on here that could identify myself but I will say that the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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