0% lettings valuation accuracy
23% lettings fee satisfaction
Jun 14,2019
Jun 14,2019
4
people found
this helpful
this helpful
Never rent a StudentDigz property where utilities are included in the rent - we were excessively overcharged and exploited.
The scheme is very expensive, miss managed and abused by StudentDigz.
We paid £800 for utilities we didn't use, with StudentDigz charging an additional £667 for supposed excess usage. This is a scam.
TO STUDENTS: WARNING - LEARN FROM OUR EXPERIENCE:
- The house rent included gas, water and electric.
- We signed a StudentDigz 'Fair Usage Policy' â with a £2119.52 utilities allowance for 4 students in a house for 10 months. Usage above this amount was billable by StudentDigz.
- They advised utilities under usage would be credited back to us. This never happened and they denied we were told this.
- Glide, (the utilities company StudentDigz use), operate a payment plan which credits under usage and debits/charges for excess usage per utility. However, StudentDigz keep the credits and charge the debits per utility, with no reconciliation of the combined total in their 'Fair Usage Policy' allowance.
- At the end of our tenancy StudentDigz billed us £667 excess usage (gas £468/electric £199) and £0 for water usage.
- We received a copy of Glide's bill â which was estimated for gas/electric, not actual meter readings. The actual water reading was in credit by £213 â but StudentDigz did not include it in their calculation.
- We challenged the excess charge and requested bills based on actual meter readings for gas/ electric. We calculated we were in credit by £800.
- StudentDigz eventually emailed stating we now owed £253 for excess electric, and that Glide had âconfirmed they had a discrepancy in the reading for gasâ. That 'discrepancy' was our large credit, which StudentDigz concealed from us, in order to charge excess electric.
- We challenged their excess electric bill. We were in credit for gas and water, calculating our total usage at £1,300 for all 3 utilities, well below their 'Fair Usage Policy' allowance of £2119.52.
- We repeatedly requested a copy of the revised bill. StudentDigz then emailed stating they were âtrying to hold Glide responsibleâ and had âreceived a call to confirm Glide will deal with the over usage (for electric)â. This was nonsense â StudentDigz were attempting to mislead and cover their tracks for unfairly charging the electric excess.
- We were initially charged £667 excess usage, when we were in utilities credit by £800 - in effect
StudentDigz were charging us £1,467 for utilities we had not used.
- StudentDigz kept our £800 credit â a very expensive lesson.
- We never received a correct bill from StudentDigz.
- StudentDigz receives a sizeable commission/fee from Glide for running the scheme, another consideration for students.
- Finally, the property was grotty, rat infested and we had several weeks when we couldn't use the shower as water poured into the kitchen. Getting StudentDigz to respond to these issues proved very difficult. Not a company to be recommended.
The scheme is very expensive, miss managed and abused by StudentDigz.
We paid £800 for utilities we didn't use, with StudentDigz charging an additional £667 for supposed excess usage. This is a scam.
TO STUDENTS: WARNING - LEARN FROM OUR EXPERIENCE:
- The house rent included gas, water and electric.
- We signed a StudentDigz 'Fair Usage Policy' â with a £2119.52 utilities allowance for 4 students in a house for 10 months. Usage above this amount was billable by StudentDigz.
- They advised utilities under usage would be credited back to us. This never happened and they denied we were told this.
- Glide, (the utilities company StudentDigz use), operate a payment plan which credits under usage and debits/charges for excess usage per utility. However, StudentDigz keep the credits and charge the debits per utility, with no reconciliation of the combined total in their 'Fair Usage Policy' allowance.
- At the end of our tenancy StudentDigz billed us £667 excess usage (gas £468/electric £199) and £0 for water usage.
- We received a copy of Glide's bill â which was estimated for gas/electric, not actual meter readings. The actual water reading was in credit by £213 â but StudentDigz did not include it in their calculation.
- We challenged the excess charge and requested bills based on actual meter readings for gas/ electric. We calculated we were in credit by £800.
- StudentDigz eventually emailed stating we now owed £253 for excess electric, and that Glide had âconfirmed they had a discrepancy in the reading for gasâ. That 'discrepancy' was our large credit, which StudentDigz concealed from us, in order to charge excess electric.
- We challenged their excess electric bill. We were in credit for gas and water, calculating our total usage at £1,300 for all 3 utilities, well below their 'Fair Usage Policy' allowance of £2119.52.
- We repeatedly requested a copy of the revised bill. StudentDigz then emailed stating they were âtrying to hold Glide responsibleâ and had âreceived a call to confirm Glide will deal with the over usage (for electric)â. This was nonsense â StudentDigz were attempting to mislead and cover their tracks for unfairly charging the electric excess.
- We were initially charged £667 excess usage, when we were in utilities credit by £800 - in effect
StudentDigz were charging us £1,467 for utilities we had not used.
- StudentDigz kept our £800 credit â a very expensive lesson.
- We never received a correct bill from StudentDigz.
- StudentDigz receives a sizeable commission/fee from Glide for running the scheme, another consideration for students.
- Finally, the property was grotty, rat infested and we had several weeks when we couldn't use the shower as water poured into the kitchen. Getting StudentDigz to respond to these issues proved very difficult. Not a company to be recommended.
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Opening Hours
Address
StudentDigz
Churchill Buildings, 128 Walter Rd
Swansea
West Glamorgan
SA1 5RG
01792 600227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 23% | £280 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 14 | 0 | 0 | 0 | 0 | 0 | 0 |
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Jun 17,2024
Jun 17,2024
0
people found
this helpful
this helpful
Honestly the worst letting agency I’ve used whilst being at university. Seemed really helpful at first but when there was any real issues with the house they would take ages to respond to emails and phone calls and then wouldn’t even solve the ...
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Jan 05,2024
Jan 05,2024
3
people found
this helpful
this helpful
Avoid this agency. They do not even make sure the basic safety requirements are met. They take ages to do repairs and when they do it is half arsed. Dangerous and unfit boilers and no carbon monoxide detectors. It won't be long before there is ...
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Feb 19,2023
Feb 19,2023
0
people found
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One of the worst agencies I've ever seen.
In November 2022, when I asked for early end of tenancy they agreed with me paying them an extra 3 months rents, promised that once they find new tenant they will refund me the rest of the rents as ...
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Jul 27,2021
Jul 27,2021
2
people found
this helpful
this helpful
Rip off merchants .. take advantage of students.. will use everyone excuse going to not return your deposit .. DO NOT USE… staff member extremely rude when questioning when I will receive deposit back and that’s if they bother to answer you...
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Jul 08,2021
Jul 08,2021
1
people found
this helpful
this helpful
polite customer service from a team member called Lewis. We reported an issue and it was immediately fixed this gives us reassurance that if any problems would occur in the future of our tenancy it will be fixed quickly and efficiently...
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Jul 05,2021
Jul 05,2021
0
people found
this helpful
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Broken microwave took over a week to register and a further 2 weeks to remove and fix. Fridge was unusable for entirety of tenancy. Mould in rooms before moving in. Email responses were fast in fairness to the team but actions never came. Were never able ...
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Mar 09,2021
Mar 09,2021
0
people found
this helpful
this helpful
The maintenance team has been a great help, they've come by to fix multiple issues and have bee friendly to talk to...
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Oct 19,2020
Oct 19,2020
0
people found
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this helpful
Absolutely terrible experience with StudentDigz. Most rooms in the house had not been completed and basic fixtures and fittings were missing. Had to stay with family and in hotel for a week before the house was anywhere close to living in. Emails never answered and ...
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Jun 14,2019
Jun 14,2019
4
people found
this helpful
this helpful
Never rent a StudentDigz property where utilities are included in the rent - we were excessively overcharged and exploited.
The scheme is very expensive, miss managed and abused by StudentDigz.
We paid £800 for utilities we didn't use, with StudentDigz charging an additional £667 for supposed excess ...
read full review
read full review
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May 28,2019
May 28,2019
3
people found
this helpful
this helpful
I've never encountered worse letting agents than these, they lie constantly to get us to pay for various things, they pretend conversations didn't happen, they lied about parts of the house and area, saying it was safe. The ceiling fell down as soon as I ...
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Jul 17, 2019
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(1)
Thank you for your review. Please, can you let us know which property this is, so we can look into the matter. ...
Oct 29,2018
Oct 29,2018
3
people found
this helpful
this helpful
A joke of an estate agentcy. Lived in horrible conditions all last year. (We even had to the council involved). They broke their contract multiple times. When going in to their office, because they were not responding to anything we were asking of them, they ...
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Comment on agent fees
Horrendous
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Aug 08,2018
Aug 08,2018
7
people found
this helpful
this helpful
This was the worst nightmare of housing. I do not have one positive thing to say about this company. When we moved in there was mouse droppings all in the cupboards and my room, as well as chicken bones which is utterly disgusting. There was ...
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Comment on agent fees
Bad, terribly expensive. They do nothing for it, do not reply to emails, phone them and they pretend the conversation never happened. Send them pics of dead mouse in the house and they say it doesn't exist.
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Jul 03,2018
Jul 03,2018
6
people found
this helpful
this helpful
Enquiries: emailed to ask if any apartments were available within one of their properties, and was given a one word "Yes" reply without further information.
Checking in: did not receive any information regarding how and where to collect keys - had to chase the company ...
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May 31,2018
May 31,2018
5
people found
this helpful
this helpful
This firm is very nice when you meet them and promise the earth. They will take your fees and your deposit. All smiles. BUT they do not discuss any complaints reasonably and speak to you as if you are a child after you move in. ...
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Comment on agent fees
Awful
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Mar 07,2018
Mar 07,2018
6
people found
this helpful
this helpful
Go with a private landlord!!
With Studentdigz it's very difficult to get anything in the house fixed, agency is very unhelpful and every minor issue takes many calls and emails until something is done/attempted to be done to the issue.
We had a mice ...
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Feb 08,2018
Feb 08,2018
0
people found
this helpful
this helpful
The estate agent was very friendly and approachable,he Took me around all the properties without any hassle.
Very open minded and answered all questions we had...
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Comment on agent fees
Good
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Dec 14,2016
Dec 14,2016
12
people found
this helpful
this helpful
Swansea: The company are unprofessional, unethical, money grabbing and have no consistency. The agreement that you make on day one will change constantly, obviously to their advantage. I am going to report the company today as this needs a full investigation. I don't know how ...
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Feb 16, 2017
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(1)
Hi Amelia, I have no record of you being a tenant of studentdigz. I am concerned by your comment and would like the opportunity to speak with you. Please can you contact the office. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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