0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 11,2019
Jun 11,2019
1
people found
this helpful
this helpful
I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored the facts and despite communicating with them frequently I receive only delayed responses, mostly without the information requested in my emails. I had to ask them what actions I should take as they (as the agency) are showing very little concern about the situation. Even after requesting to serve section 21 to the tenant, I have not heard back from them if this had been done. emails are either ignored or responded in delayed fashion.
Comment on agent fees
Considering the poor service, I suppose the fees are inadequate.
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Sep 14, 2020
Upon further investigation into your complaint, we have been unable to locate your details and associated details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further.At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike.
Kindest regards,
Complete
Sep 13, 2020
very similar experience. pathetic really. as a foreign owner of london property, the inadequacy of complete ltd has now put me in a fix. tenant staying on, no rent, no action or update from complete ltd. what did you finally do to resolve?
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Latest Reviews
11th Jun 2019
reviewed by 'Owner'
Opening Hours
Address
Complete Prime Residential Ltd
First Floor The Courtyard, 50 Bridge Street
Manchester
City of Manchester
M3 3BW
0161 348 7299
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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Nov 21,2022
Nov 21,2022
0
people found
this helpful
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Holding deposit taken referencing passed, flat pulled due to another offer complete cowboy experience, no holding deposit returned. Avoid seeking legal reimbursement due to the impact of dealing, horrible agency never dealt with anyone like this before....
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Nov 22, 2022
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(1)
Hi there Berkeley, we're sorry to hear you had a negative experience with Complete. We've investigated your claim and I can confirm your holding deposit is being returned to you -as mentioned these refunds take 3-5 days to be processed depending on your bank, you'll see it in the next day or two. Unfortunately with the rental market as buoyant as it is, landlords are receiving multiple offers. The tenancy guide which you signed does stipulate the below: "The landlord’s acceptance of the offer ...
Jun 11,2019
Jun 11,2019
1
people found
this helpful
this helpful
I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored ...
read full review
read full review
Comment on agent fees
Considering the poor service, I suppose the fees are inadequate.
Was this helpful?
Yes
Yes
Sep 15, 2020
View all comments
(3)
To owner hk: I had to resolve to find the key person in complete LTD via linkedin and contacted her. The issues was partially resolved when the tenant moved out, paid the rent in installments and left a damaged property which I had to fight to get deducted from the deposit - which they eventually gave me.
My disappointment with COMPLETE is that they dont represent the owners interest and only care about their fees. I requested that my property is inspected when the tenant failed to pay rent, th ...
Vendor Fees
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Last updated at 3:35 PM 05/06/2019 by Charlotte Dickerson
My disappointment with COMPLETE is that they dont represent the owners interest and only care about their fees. I requested that my property is inspected when the tenant failed to pay rent, they claimed that the apartment was in perfect condition, yet a couple of months later I had to pay forthe repairs...