100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Jun 11,2019
Jun 11,2019
3
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Martin and Co are by far the worst estate agents I have ever come across. As a student, I move flat almost every year so have dealt with many estate agents. Martin and Co are IMPOSSIBLE to reach by phone and don't respond to emails for up to a matter of weeks. When we had problems with the flat, we were expected to fix it ourselves- absolutely no help was given to us from the estate agents. When our hot water stopped working, it took A MONTH before they would send anyone to fix it... absolutely insane... At the end of our tenancy, we were to be charged £400 for a new door as it was "marked" and £300 for a new mattress as it was "stained" despite having provided photos of the staining when we moved in, and further charged for a new bed frame as it was "broken" which they could provide no evidence of. Further, we were expected to pay £250 in cleaning fees even though the flat was domestically cleaned to an extremely high standard. These charges were absolutely outrageous and I understandably asked for their dispute resolution procedure. As soon as I threatened dispute resolution, all charges were dropped except for a £15 charge for a mark on a window. If I had the time, money and energy, I absolutely would have taken them to court. To think they can scam people like this is absolutely outrageous, not to mention staff are rude, abrupt and entirely useless and unhelpful
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Jun 11, 2019
Hi Hilary, could you contact us, as we can't find any records of the situation you're describing here. Customer services is our top priority and if something has not been done to the expectation of our customers we'll rectify it. Please reply here, or contact us on 01224-636500 / [email protected]
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 230 | 12 | 623 | 52 | 8 | 0 | 7 | 1 | 21 | 5 |
Areas covered
- AB12
- Aberdeen
- AB15
- Aberdeen West End
- AB10
- Cults
- AB25
- Bieldside
- AB23
- Milltimber
- AB22
- Kingswells
- AB16
- Westhill
- AB24
- Ferryhill
- AB11
- Midstocket
- AB32
- Rosemount
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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I have dealt with Stephen more than I would like recently due to an unfortunate accident affecting my rental property. He has removed all stress from the situation and communication has been fantastic. I have used other well known letting agents in the city in ...
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Mar 07,2024
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Just wanted to pass on an amazing 5* star review for Kelly Kennedy who is ABSOLUTELY FANTASTIC and a brilliant real estate agent! Kelly was extremely helpful, kind, attentive and knowledgeable in securing new tenants for my rental property. She was able to take complete ownership ...
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Oct 31,2023
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Debbie Buchan of Martin & Co. was a pure joy and a professional person to have selling my home. Debbie organised everything for me extremely smoothly.
✅Photographer
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✅360-degree footage for each room
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Mar 01,2024
Mar 01,2024
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Had the absolute pleasure of meeting Debbie at Martin and co who went above and beyond helping us sell our house to getting the buyers for our house. She was amazing and helped us in anyway we needed and would definitely use Debbie again if ...
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Jan 10,2024
Jan 10,2024
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We recently switched to Martin & Co and have been so impressed with the level of service and expertise.
In particular we are so very grateful to Stephen who has been an absolute pleasure to work with. He's gone out of his way to ensure we ...
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Nov 22,2024
Nov 22,2024
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Great help and support, always available and accessible
Thank you for your support...
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Nov 21,2024
Nov 21,2024
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Excellent Service. Found the whole process in obtaining our new rental property very efficient and straight forward....
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Nov 19,2024
Nov 19,2024
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Kelly Kennedy is an amazing agent, very helpful all through....
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Nov 13,2024
Nov 13,2024
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The customer service is second to none completely impressed with their professionalism, kelly kennedy was very very good for helping me to secure a property....
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Nov 13,2024
Nov 13,2024
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Thanks for all the help getting us moved into the property early, it's lovely! Very happy with the service provided by Adam....
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Nov 13,2024
Nov 13,2024
0
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I had an exceptional experience working with the Martin & Co Aberdeen team, and especially with Mr. Adam Hughes, during both the rental process and my stay. They were incredibly helpful, respectful, and efficient. The response system they have in place works flawlessly, ensuring all my ...
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Nov 12,2024
Nov 12,2024
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Ashley and Kelly was a great help and very professional throughout the process, i would highly recommend Ashley and Kelly. Thanks for your help. Great team at Martin & co....
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Nov 11,2024
Nov 11,2024
0
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Everything handled perfectly by Kelly right from the query to the viewing and helped us secure the property. Cheers...
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Nov 08,2024
Nov 08,2024
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The renting process was a splendid one. There was good timeliness in responses to enquiries etc, and the process was concluded in good time. I hope this continues in the relationship....
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Nov 07,2024
Nov 07,2024
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Joel has been a pleasure to deal with. Very knowledgeable and went above and beyond! Would not hesitate to recommended....
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Nov 06,2024
Nov 06,2024
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Kelly is a wonderful, great and helpful person. Thank you very much for your help...
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Nov 05,2024
Nov 05,2024
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Adam really helped me set everything up. Excellent service, would highly recommend....
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Nov 05,2024
Nov 05,2024
0
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We dealt with Kelly Kennedy and she was brilliant ! Couldn't be more helpful...
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Nov 01,2024
Nov 01,2024
0
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I have been dealing with Kelly over the last few days. She has made everything easy and communication has been excellent....
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Oct 30,2024
Oct 30,2024
0
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Kelly Kennedy was lovely and helpful when viewing properties. She was very insightful and happy, and willing to answer any questions we had. She made the process simple and quick. Thank you so much....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was fantastic in ensuring a smooth process. She was very quick to respond easing any worries I had and in viewings she was very attentive and knowledgeable....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was impeccable, she was so helpful in the viewing and was very knowledgeable and answered my questions to a high standard, she was very swift and fast acting and took great care of us....
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Oct 29,2024
Oct 29,2024
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Agents are quick to respond and always happy to help, wonderful service...
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Oct 29,2024
Oct 29,2024
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We had a great experience with Martin & Co and Kelly Kennedy was especially helpful with helping us secure the right property. Thanks again!...
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Oct 28,2024
Oct 28,2024
0
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Juliette has been magic throughout the whole process - friendly and efficient :)...
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Oct 26,2024
Oct 26,2024
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Our experience with Martin & Co has been outstanding.
My partner & I had to vacate our flat on short notice & we were worried about finding somewhere just as nice at a fair price.
Kelly Kennedy took great care of us. Our hunt began on Monday morning & ...
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Oct 24,2024
Oct 24,2024
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Outstanding service from Ms Kennedy at the Aberdeen branch. But also from Mr Rodriguez who was my first point of contact there. Smooth and seamless service throughout....
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Oct 22,2024
Oct 22,2024
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I had a great experience working with Adam at Martin & Co. From the very beginning, he was incredibly helpful and guided me through every step of the process. He kept me updated throughout, and even when there were potential delays, Adam worked quickly to ensure ...
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Kelly
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Stephen
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Joel
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Best Letting Agent in Aberdeen 
