100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 10,2019
Jun 10,2019
2
people found
this helpful
this helpful
I viewed a property on Saturday (I was not told it was open house, which was annoying, but okay). It was a lovely house and I was eager to begin the process so called at 9am today.
I spoke with Louise, who is friendly and accommodating, to enquire as to how I get the process rolling. When I said that I work away from Rainford and don't have a car, she consulted with a colleague and said that I can begin the process by verifying identity with Facetime, passport, etc. and that they would call me back.
I called back later today to restate my interest in the property. Unfortunately, Laura picked up and she was frankly hostile and rude from the beginning of the call. She said that it didn't matter on first come, first served - they would decide.
I asked if we could get the process started and she said that no, she would not do that for me. I had to come into the office. I said that this was impossible for me today because I just cannot get there. 'Well, we're open late,' she said.
I said that they had previously agreed to take the application remotely and let me come in later to finalise it. No, she refused point blank. Her entire tone was off and in sharp contrast to Louise.
I have no idea if Laura was having a bad day or wanted a bit of power play over a renter, but frankly I'm at a loss at the rudeness and the refusal to help. I don't understand when Louise had been so pleasant! I was looking to rent to buy, and you have lost a customer. AVOID!
I spoke with Louise, who is friendly and accommodating, to enquire as to how I get the process rolling. When I said that I work away from Rainford and don't have a car, she consulted with a colleague and said that I can begin the process by verifying identity with Facetime, passport, etc. and that they would call me back.
I called back later today to restate my interest in the property. Unfortunately, Laura picked up and she was frankly hostile and rude from the beginning of the call. She said that it didn't matter on first come, first served - they would decide.
I asked if we could get the process started and she said that no, she would not do that for me. I had to come into the office. I said that this was impossible for me today because I just cannot get there. 'Well, we're open late,' she said.
I said that they had previously agreed to take the application remotely and let me come in later to finalise it. No, she refused point blank. Her entire tone was off and in sharp contrast to Louise.
I have no idea if Laura was having a bad day or wanted a bit of power play over a renter, but frankly I'm at a loss at the rudeness and the refusal to help. I don't understand when Louise had been so pleasant! I was looking to rent to buy, and you have lost a customer. AVOID!
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Latest Reviews
23rd Apr 2021
reviewed by 'AWP'
10th Jun 2019
reviewed by 'Rebecca'
17th Feb 2015
reviewed by 'Judith'
23rd Jan 2013
reviewed by 'Hilary'
Opening Hours
Address
David Davies Estate Agent
22 Church Road
St Helens
Merseyside
WA11 8HE
01744 885753
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £680 | £680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- WA11
- WA10
- WA9
- WN5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 23,2021
Apr 23,2021
0
people found
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Very professional service. All staff were knowledgeable and worked so hard to ensure our sale was as stress free as possible....
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Jun 10,2019
Jun 10,2019
2
people found
this helpful
this helpful
I viewed a property on Saturday (I was not told it was open house, which was annoying, but okay). It was a lovely house and I was eager to begin the process so called at 9am today.
I spoke with Louise, who is friendly and ...
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Feb 17,2015
Feb 17,2015
6
people found
this helpful
this helpful
I was renting from David Davies a 3 bedroom detached property for 10 months (March 2014- January 2015). They would have to look after the property when there was a problem, but they never answered any of my concerns, questions, requests for help.
On the very first day ...
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What agent could do to change your mind?
If they would dealt with the issues in the first place in the rented property, I wouldn't been left with such a bitter taste in my mouth. Now is too late for anything. No apologies can make me feel any better for all the problems/ expenses caused for 10 months. The only time when they could get promptly in contact with me was when they wanted money.Attached Filesnbsp;
Comment on agent fees
For the poor service provide was a very expensive rent.
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Sep 02, 2017
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Judith, Thank you for your feedback, however, it is with regret that you felt the need to air your comments on an open platform. I can firstly assure you that the member of staff which you dealt with over these matters was dismissed from our company and can only apologise if you felt at times that you were not offered the high level of customer service we strive to offer. Our systems have changed considerably over time and we do offer 24 hour contact to all of our clients, however, at the time ...
Jan 24,2013
Jan 24,2013
0
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I couldn't recommend David Davies Estate Agents highly enough for the services they provide in property management. Gill Marsh is the member of staff that I deal with and she is extremely efficient in her handling of all things, from a disgruntled tenant to a ...
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Jan 23,2013
Jan 23,2013
0
people found
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David Davies have managed my property for approximately 10 years and I have always been satisfied with the service that they provide. I currently liaise with Gill, Lettings Manager, who provides a prompt, efficient and personal service. She strives to select tenants who would best suit ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:40 AM 04/09/2017 by Paula Davies
