Collier Row, Romford, RM5
5/5, 423 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

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“Excellent Customer Service throughout!...”

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Jun 05,2019
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Scott
By: 'Abby'
Jun 05,2019
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Keystones Ross, Scott and Jay were absolutely brilliant getting plenty of viewings through the door, always on hand if i needed to rearrange/reschedule and always happy to work around us as sellers. Scott was great assisting with the after sale care and again Ross following up with this making my process as smooth as ever! Always polite always helpful and always at the end of the phone. Great to have the reassurance Keystones gave me when selling my property as anyone will know selling your home is very very stressful!
Comment on agent fees
The agent fees were probably the cheapest in my area so was pleased with the fee.
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Latest Reviews

View all Reviews 423
19th Aug 2024
reviewed by 'Maureen'
“Being a long term tenant (since 2013) with Keystones, I can honestly say they are amazing. I met Scott when he ......”
19th Aug 2024
reviewed by 'gorasiawellardv-wellard'
“Really helpful and friendly. Always there when I need help....”
18th Aug 2024
reviewed by 'Rukhsana'
“The best agent that I have ever had as a landlord since 1987....”
4th Aug 2024
reviewed by 'Mehrunnisa'
“Keystones have been absolutely amazing to deal with. From viewing the property to having the offer accepted was a very ......”
31st Jul 2024
reviewed by 'Simion & Cosmina'
“I would like to thank the team for all the effort they put in the entire process especially to Libby ......”
10th Jul 2024
reviewed by 'Sara Ricci'
“Excellent agency to deal with! I am about to complete on a property sold through Keystones. It has been a ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Address

Keystones Property
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
77 1 88 4 126 2 95 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Long term happy tenant 😁...”

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Aug 19,2024
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Katie
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Scott
By: 'Maureen'
Aug 19,2024
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Being a long term tenant (since 2013) with Keystones, I can honestly say they are amazing. I met Scott when he had just started the company and was one of his first tenants. He has been simply amazing and always straight forward...what you see, is ...
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“Really helpful and friendly. Always there whe......”

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Aug 19,2024
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Katie
By: 'gorasiawellardv-wellard'
Aug 19,2024
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Really helpful and friendly. Always there when I need help....
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“The best agent that I have ever had as a land......”

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Aug 18,2024
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Katie
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Sam
By: 'Rukhsana'
Aug 18,2024
0 people found
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The best agent that I have ever had as a landlord since 1987....
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“Outstanding service!...”

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Aug 04,2024
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Scott
By: 'Mehrunnisa'
Aug 04,2024
0 people found
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Keystones have been absolutely amazing to deal with. From viewing the property to having the offer accepted was a very smooth process. Sam helped us with getting our offer accepted very quick without have to chase or any hassle. We had some issues with the ...
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“I would like to thank the team for all the ef......”

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Jul 31,2024
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Libby
By: 'Simion & Cosmina'
Jul 31,2024
0 people found
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I would like to thank the team for all the effort they put in the entire process especially to Libby who was very helpful, thoughtful and always very kin to help, thank you very much!!!...
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“Excellent agency!...”

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Jul 10,2024
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Sam
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Scott
By: 'Sara Ricci'
Jul 10,2024
0 people found
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Excellent agency to deal with! I am about to complete on a property sold through Keystones. It has been a painful and long process. However, Sam, Scott, Gemma, Troy and other members of staff all joined in to help us get our flat. Their work ...
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“As first time buyers we where a little nervou......”

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Apr 08,2024
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Libby
By: 'Devlin'
Apr 08,2024
0 people found
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As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby has been great and really put us at ease with the whole buying our first home and kept us updated on all the steps we ...
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“Harrison met Libby at Clockhouse during ‘what......”

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Mar 29,2024
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Libby
By: 'Jordan'
Mar 29,2024
0 people found
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Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported back that he found Libby very friendly and her talk very inspiring, he was given a Keystones pen which he takes absolutely everywhere with him!...
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“I recently had a great experience with Libby ......”

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Mar 28,2024
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By: 'Mandi'
Mar 28,2024
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I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, very nice lovely young lady....
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“Libby has been nothing short of exceptional...”

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Mar 25,2024
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Libby
By: 'Junior'
Mar 25,2024
0 people found
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Libby has been nothing short of exceptional in her handling of our property purchase through Keystones. Amiable, prompt and knowledgable, it has been a pleasure to deal with her. I would not hesitate to recommed her in the future....
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“Renting a house...”

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Mar 12,2024
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Bogdan
By: 'Daniela'
Mar 12,2024
0 people found
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Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided by their agent Bogdan Andrusca. From the initial property search to the final lease signing, Bogdan's expertise and dedication were evident every step of the ...
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“A******...”

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Mar 01,2024
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Scott
By: 'john toye'
Mar 01,2024
0 people found
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Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's for many years, as a landlord and selling my properties I wouldn't trust anyone else with my investments they get the job done with minimal ...
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“The team in Collier Row; Libby and Chris have......”

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Feb 03,2024
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Chris
By: 'Viv'
Feb 03,2024
1 people found
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The team in Collier Row; Libby and Chris have been amazing! Very professional and friendly and kept me updated throughout. I highly recommend Keystones - such a great team!...
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“A big thank you goes to Libby Ryan...”

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Jan 23,2024
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Libby
By: 'Ioana'
Jan 23,2024
0 people found
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A big thank you goes to Libby Ryan for all her help during the renting process. Very professional, efficient, supportive and has gone the extra mile in assisting us! I highly recommend her and of course Keystones Property! Very happy with our choice!...
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“Excellent service from Libby very attentive a......”

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Jan 19,2024
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Libby
By: 'Tracey'
Jan 19,2024
0 people found
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Excellent service from Libby very attentive and great at showing around. Felt very comfortable...
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“Very professional service. Keystones propriet......”

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Nov 06,2023
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Libby
By: 'Libby Ryan'
Nov 06,2023
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Very professional service. Keystones propriety they very nice and easy to work...
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“Have been great help from start to finish. Ea......”

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Oct 16,2023
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Libby
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Chris
By: 'Prak'
Oct 16,2023
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Have been great help from start to finish. Easy to get hold of anytime and if not available will always give me a call back at the earliest. Lovely staff who take pride in what they do....
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“I wouid like to leave a review for Keystones ......”

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Sep 19,2023
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Libby
By: 'Stella'
Sep 19,2023
0 people found
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I wouid like to leave a review for Keystones Property Ltd in particular for Katie and Libby who has been exceptional and has helped me and my partner with a few small problems we had in the flat we moved to. Katie has been very ...
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“I was new to home buying, and have heard horr......”

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Sep 08,2023
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Libby
By: 'LoveFromVee'
Sep 08,2023
0 people found
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I was new to home buying, and have heard horror stories from friends and family about terrible agents. Libby Ryan was professional and personal! She never made me feel uncomfortable and helped me every step of the way! I would definitely use her again!...
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“Superb service from Libby and Sam reg renting......”

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Sep 05,2023
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Libby
By: 'Nasir'
Sep 05,2023
0 people found
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Superb service from Libby and Sam reg renting out my property...
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“All good so far, They all seem attentive and ......”

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Jul 27,2023
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Chris
By: 'Munnzy'
Jul 27,2023
0 people found
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All good so far, They all seem attentive and prepared. They have good friendly phone demeanor and have dealt with issues quickly. Paper work came through relatively quickly and efficiently. I look forward to working with them to see how the service continues....
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“By far the best estate agents we have used. T......”

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Jul 25,2023
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Chris
By: 'CS'
Jul 25,2023
0 people found
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By far the best estate agents we have used. The service far exceeds others. Thank you to everyone involved with finding and getting us ready for our new home. Sam, Chris and Libby have made the whole experience so much easier and quicker. Libby has ...
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“Cannot fault Keystones...”

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Jun 17,2023
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By: 'Sarah'
Jun 17,2023
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Cannot fault Keystones. Libby was so helpful and on the ball with everything. Quick a easy after months of let downs. Thank you so much!!...
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“Outstanding service and assistance from the k......”

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Jun 16,2023
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Libby
By: 'Stella'
Jun 16,2023
0 people found
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Outstanding service and assistance from the keystones Property Team. Myself and my partner are very happy with the service we have received from keystones and the assistance along the way to reach a smooth deal with the property that we will be renting. Any problems ...
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“Exceptional service...”

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May 26,2023
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Chris
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Scott
By: 'Brad'
May 26,2023
0 people found
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Keystones provided an exceptional service. After speaking with multiple estate agents while getting a quote for my property, I found Keystones to be by far the most impressive. I was won over by their attention to detail, honesty, and communicativeness. The entire process was incredibly ...
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“This was the first time for me to buy a prope......”

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Mar 30,2023
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Sam
By: 'Irfan ali'
Mar 30,2023
0 people found
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This was the first time for me to buy a property, and I would like to thank you to Keystone for all their support through buying my property. Keystones are quick and efficient. I would specially thanks to Sam and Candice .Candice was very helpful ...
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“I couldn't have picked a better estate agents......”

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Mar 08,2023
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By: 'Davo'
Mar 08,2023
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I couldn't have picked a better estate agents. Everyone at Keystones has been excellent from start to finish. From Scot who came to value our property to Sam, who showed my sister around the new property and especially Candice who has been amazingly helpful. I ...
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“Great service...”

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Mar 07,2023
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By: 'Maria'
Mar 07,2023
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I would like to say a big thank you to all of the team at Keystones Property, in particular Candice, for their professional, and friendly approach. Candice was providing me with updates, for my case, on a weekly basis. She was very approachable and always ...
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“The whole experience from viewing to obtainin......”

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Mar 03,2023
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Katie
By: 'Alida'
Mar 03,2023
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The whole experience from viewing to obtaining the keys was very positive and I’m looking forward to a great relationship with Keystones. Yemi, the property manager is really prompt at responding to our many questions one week into the tenancy. So far, we’re ...
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“Many thanks to Scott, Sam, Chris, and Candice......”

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Mar 01,2023
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By: 'Peter'
Mar 01,2023
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Many thanks to Scott, Sam, Chris, and Candice for their support at each stage of the sales process on my property. Marketing the property and finding a buyer was very rapid and I was kept updated on progress and the approach to use was discussed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property, Romford RM5 3PH



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Keystones Property

Branch - Collier Row, Romford, RM5

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