0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 02,2019
Jun 02,2019
0
people found
this helpful
this helpful
Please find below an excerpt from The Property Ombudsman in relation to a complaint I made against Marshall Buck and Casson. Decision awarded in my favour which speaks volumes.
CONCLUSION
Overall, I am satisfied that MBC's involvement in the marketing process and in particular the informal tender process that they put in place and communicated with the Complainant, means that it fair that they should provide some compensation to the Complainant for the aggravation, distress and inconvenience that he experienced.
PROPOSED DECISION
For the reasons stated in my Review, I have supported the complaint that has been made, but only to the extent described.
Accordingly, I make an award of £400 in compensation. This is in full and final settlement of this dispute between the Complainant and Marshall Buck and Casson.
Property Ombudsman
CONCLUSION
Overall, I am satisfied that MBC's involvement in the marketing process and in particular the informal tender process that they put in place and communicated with the Complainant, means that it fair that they should provide some compensation to the Complainant for the aggravation, distress and inconvenience that he experienced.
PROPOSED DECISION
For the reasons stated in my Review, I have supported the complaint that has been made, but only to the extent described.
Accordingly, I make an award of £400 in compensation. This is in full and final settlement of this dispute between the Complainant and Marshall Buck and Casson.
Property Ombudsman
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Address
Marshall Buck & Casson
9 Guildhall Street
Bury St Edmunds
Suffolk
IP33 1PR
01284 705505
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £440,500 | £440,500 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 02,2019
Jun 02,2019
0
people found
this helpful
this helpful
Please find below an excerpt from The Property Ombudsman in relation to a complaint I made against Marshall Buck and Casson. Decision awarded in my favour which speaks volumes.
CONCLUSION
Overall, I am satisfied that MBC's involvement in the marketing process and in particular the ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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