Carter Jonas
Marlborough, SN8
4.3/5, 22 reviews
82% recommended
82% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction

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“I wouldn't rent buck house from them for a £1...”

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Jun 02,2019
Minithumbdown
By: 'Miffed'
Jun 02,2019
3 people found
this helpful
Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. The Tenants Deposit Scheme did not!
Comment on agent fees
Now capped by law . Hooray.
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Latest Reviews

View all Reviews 22
19th Mar 2024
reviewed by 'Nataliya'
“We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the ......”
24th Oct 2023
reviewed by 'margaret'
“We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. ......”
30th Mar 2023
reviewed by 'Adam Roche'
“Really amazing service from Fred Ponsonby at the Marlborough branch - he could not have been more helpful or kind ......”
14th Dec 2019
reviewed by 'Kevan'
“Very efficient, friendly, and professional. Jackie was a pleasure to work with.Communication was good. Everything went through smoothly. Strongly ......”
4th Dec 2019
reviewed by 'Venkatachari'
“Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete ......”
24th Oct 2019
reviewed by 'Karen'
“We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Carter Jonas
93 High Street
Marlborough
Wiltshire
SN8 1HD
01672 514916 / 01672 519700

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 82% 100% £747,000 £747,000
Lettings 100% 75% £565 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 12 3 0 0 2 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
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“Carter Jonas - Thank you!...”

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Mar 19,2024
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Becky
By: 'Nataliya'
Mar 19,2024
0 people found
this helpful
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot....
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“We found Helen Clay at Carter Jonas a great h......”

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Oct 24,2023
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Carter
By: 'margaret'
Oct 24,2023
0 people found
this helpful
We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. Communications were very easy between the agent and us and negoations on both properties expertly handled. We are extrememly happy in our new home!...
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“Really amazing service from Fred Ponsonby at ......”

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Mar 30,2023
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Fred
By: 'Adam Roche'
Mar 30,2023
0 people found
this helpful
Really amazing service from Fred Ponsonby at the Marlborough branch - he could not have been more helpful or kind throughout the process, which he made very easy indeed. Will definitely make sure we use Carter Jonas for any estate agent business in the future, ...
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“Very efficient, friendly, and professional. J......”

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Dec 14,2019
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Jacqueline
By: 'Kevan'
Dec 14,2019
0 people found
this helpful
Very efficient, friendly, and professional. Jackie was a pleasure to work with. Communication was good. Everything went through smoothly. Strongly recommended....
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“Carter Jonas - A go to tenancy agent...”

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Dec 04,2019
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Jacqueline
By: 'Venkatachari'
Dec 04,2019
0 people found
this helpful
Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need. After moving in to they ...
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“Carter Jonas Newbury...”

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Oct 24,2019
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Fiona
By: 'Karen'
Oct 24,2019
0 people found
this helpful
We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and courtesy towards us. They always assist with our queries, however small, very important for first time landlords. Keep up the great work !...
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“I wouldn't rent buck house from them for a £1...”

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Jun 02,2019
Minithumbdown
By: 'Miffed'
Jun 02,2019
3 people found
this helpful
Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. ...
read full review
Comment on agent fees
Now capped by law . Hooray.
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“Excellent service...”

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May 08,2019
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Philippa
By: 'FiFi'
May 08,2019
0 people found
this helpful
My husband and I recently rented a house through Carter Jonas in Marlborough and we could not have been more impressed with the service. From very friendly staff on the phone through to a easy and trouble free move in. The property is managed by ...
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Comment on agent fees
Reasonable fees
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“We rented a property managed by Carter Jonas Marlborough (CJM) ......”

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May 02,2019
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By: 'chrisff2'
May 02,2019
1 people found
this helpful
We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but ...
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By: chrisff2
May 09, 2019
View all comments (2)
Ms Selvidge Right off the bat, let me observe that there was nothing ‘apparent’ about the badness of our experience as your managed tenant; it was just really bad. I suggest that you resist the impulse to hedge your apologies in future. Grace can repair or improve any situation. However, it is hard it is to apologise, especially in public, and I commend and thank you for it. It is good to know that your company will respond to reviews such as mine and that it thinks it can learn from t ...

“Good experience of being a tenant...”

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Jan 23,2019
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Rebecca
By: 'LW'
Jan 23,2019
0 people found
this helpful
I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal ...
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Comment on agent fees
They seemed fine.
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“So grateful!!...”

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Sep 25,2018
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Rebecca
By: 'Lydia'
Sep 25,2018
0 people found
this helpful
Hi Rebecca, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants. We've had our property renting with you for 2 years and ...
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Comment on agent fees
Fair
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“Good service!...”

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Sep 24,2018
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Rebecca
By: 'Ben'
Sep 24,2018
0 people found
this helpful
Very efficient and easy to deal with. Rebecca was very welcoming at the viewing and subsequent collection of keys once the references went through and contract was drawn up. It all had a very quick turnaround which I appreciated. Shame about the fees but not ...
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Comment on agent fees
Fairly pricey - I’m not a big fan of these fees! It’s the only downside.
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“Absolutely fantatic...”

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Sep 19,2018
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Emily
By: 'The'
Sep 19,2018
0 people found
this helpful
I gave the ladies a very tall order indeed, two dogs, one cat, open fire, rural or semi rural, nice area and so on. Rebecca and Emily found me the ideal house to live in with great help and fantastic support. I would highly recommend ...
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Comment on agent fees
Agents fee's were very reasonable indeed. I have seen one letting agent charging £42 to put the deposit into the deposit scheme, no hidden charges with Carter Jonas. Very upfront and totally transparent...Superb!
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“Deduction of Security Deposit...”

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Jun 17,2018
Minithumbdown
By: 'Zafar'
Jun 17,2018
2 people found
this helpful
Carter Jonas is the worst property agent I have ever come across. They have deducted £1326 out of £1425 security deposit though I left the property in neat and clean and without any damage. I was in the property for 2 years but they submitted; instead of considering ...
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Comment on agent fees
Agent fees is at higher side.
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“Carter Jonas Team Malborough...”

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Apr 26,2018
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Rebecca
By: 'Nicki'
Apr 26,2018
0 people found
this helpful
I rented a 1 bed room flat from Carter Jonas in Marlborough the team were very helpful in my application and i was very happy in my flat, my work commitments changed 5 months in to my year tenancy and Rebecca Walker was a great help in ...
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“Does more than it says on the tin...”

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Mar 25,2018
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Sophie
By: 'Chris'
Mar 25,2018
0 people found
this helpful
Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd signed ...
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“Our Letting Experience...”

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Mar 21,2018
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Rebecca
By: 'Caroline'
Mar 21,2018
0 people found
this helpful
We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as ...
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Comment on agent fees
The fees charged compared well with other agents.
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“For three years we rent our property with CJ in ......”

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Feb 21,2018
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Sharon
By: 'Manuel'
Feb 21,2018
0 people found
this helpful
For three years we rent our property with CJ in Bath. Jon is our main point of contact and up to date he has been an excellent and responsive help. CJ as such has met all our needs in property as we are an executive ...
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Comment on agent fees
Good
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“Sophie and the team gave us first class service when ......”

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Nov 13,2017
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Sophie
By: 'Ann'
Nov 13,2017
0 people found
this helpful
Sophie and the team gave us first class service when looking for a new home to rent. They are all very caring, understanding and extremely professional. Moving house is extremely stressful but the girls were so helpful and they work as a team so any ...
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Comment on agent fees
The fees are fair.
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“Carter Jonas were excellent in every respect regarding our recent ......”

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Jan 20,2017
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Sophie
By: 'swan'
Jan 20,2017
0 people found
this helpful
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient. I would recommend them highly for tenant or landlord....
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Comment on agent fees
Fees are high, but in line with all other providers that I am aware of.
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“Helen Tatham has managed a property for me since 2007 and ......”

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Feb 11,2015
Minithumbup
By: 'Crow'
Feb 11,2015
2 people found
this helpful
Helen Tatham has managed a property for me since 2007 and she has done so in a wonderful and energetic manner....
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“Very poor service, they were meant to administer the council ......”

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Jan 23,2014
Minithumbdown
By: 'andrew'
Jan 23,2014
8 people found
this helpful
Very poor service, they were meant to administer the council tax and didn't which lead to costs and judgement against me despite me having zero knowledge the tax wasn't being paid. Failure to answer emails, or call back, failure to provide missing rent statement when ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:56 PM 25/01/2018 by allAgents

Awards won by Carter Jonas, Marlborough SN8 1HD



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