0% sales valuation accuracy
0% sales fee satisfaction
May 31,2019
May 31,2019
4
people found
this helpful
this helpful
This estate agent promises the world and delivers nothing but a bad service.
From the start there where errors with the brochure, poor pictures, intimidating staff and do not meet arrangements discussed.
It was extremely hard to get through to anyone in the office and they do not stick to opening times stated on the website. I was constantly having to chase for updates and feedback. The only solutions they had to getting more interest was to drop the price.
The branch manager was ringing me asking for details on the property that was already stated in the brochure (that they produced) and home report.
I arranged two dates to do and open house and they wrongly advertised the property for open house by not include the dates. This was eventually rectified and then after the arranged dates had passed, it was again advertised as an open house, so I had random strangers knocking on my door wanting to view the property. It took me over a week of constantly asking for this to be fixed before it was, I even had to go directly to rightmove to see if they could rectify it as I was getting nowhere with the agents. Many, many more errors occurred and I went through complaints procedure, which results in a response of how sorry they where (on many occasions) that I was not happy with their service and it was down to 'human error'. After submitting a very large document to head office with a lot of evidence showing the sheer volume of errors by the staff, they where still wanting me to provide more and not able to comment on hearsay from me but happy to take the word of their staff, with no evidence to support.
I went to collect the house key and the lady in the branch (who I do not remember every meeting), just handed it to me, never asked me my name or signature for it. I could have been anyone.
Extremely unprofessional and incompetent branch. Do not bother using this agent, complete waste of time.
From the start there where errors with the brochure, poor pictures, intimidating staff and do not meet arrangements discussed.
It was extremely hard to get through to anyone in the office and they do not stick to opening times stated on the website. I was constantly having to chase for updates and feedback. The only solutions they had to getting more interest was to drop the price.
The branch manager was ringing me asking for details on the property that was already stated in the brochure (that they produced) and home report.
I arranged two dates to do and open house and they wrongly advertised the property for open house by not include the dates. This was eventually rectified and then after the arranged dates had passed, it was again advertised as an open house, so I had random strangers knocking on my door wanting to view the property. It took me over a week of constantly asking for this to be fixed before it was, I even had to go directly to rightmove to see if they could rectify it as I was getting nowhere with the agents. Many, many more errors occurred and I went through complaints procedure, which results in a response of how sorry they where (on many occasions) that I was not happy with their service and it was down to 'human error'. After submitting a very large document to head office with a lot of evidence showing the sheer volume of errors by the staff, they where still wanting me to provide more and not able to comment on hearsay from me but happy to take the word of their staff, with no evidence to support.
I went to collect the house key and the lady in the branch (who I do not remember every meeting), just handed it to me, never asked me my name or signature for it. I could have been anyone.
Extremely unprofessional and incompetent branch. Do not bother using this agent, complete waste of time.
Comment on agent fees
Cheap (and service you will get reflects this). Property was on the market with this agent for three months, the house went to another agent and sold in three weeks. Only good thing was that there was no sale no fee arrangement.
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Latest Reviews
31st May 2019
reviewed by 'Jen'
Opening Hours
Address
Slater Hogg & Howison
Unit 102 The Centre,
Livingston
East Lothian
EH54 6HS
01506 260029
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 31,2019
May 31,2019
4
people found
this helpful
this helpful
This estate agent promises the world and delivers nothing but a bad service.
From the start there where errors with the brochure, poor pictures, intimidating staff and do not meet arrangements discussed.
It was extremely hard to get through to anyone in the office and ...
read full review
read full review
Comment on agent fees
Cheap (and service you will get reflects this). Property was on the market with this agent for three months, the house went to another agent and sold in three weeks. Only good thing was that there was no sale no fee arrangement.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:21 AM 01/10/2019 by heather heather
