Stirling Ackroyd
Shoreditch, London, EC2
4.1/5, 40 reviews
83% recommended
92% sales valuation accuracy
96% sales fee satisfaction
60% lettings valuation accuracy
89% lettings fee satisfaction

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“Please beware...”

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May 24,2019
Minithumbup
By: 'Unsatisfied'
May 24,2019
0 people found
this helpful
This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving into the flat, it was apparent it had been completely destroyed by the prior tenant. It took 2 months to surrender the tenancy. The only thing worthwhile thing the agency contributed was finding a new tenant and even that itself was a painful process. The agency tried to charge me fees to re-let the flat even though their lack of professional due diligence is what led to the need to surrender in the first place.

While I still had possession of the flat, the agency allowed contractors to come in and remove the carpet and replace grout in the bathroom without notifying me beforehand. The contractors left behind a mess that the agency tried to charge me to have cleaned.

Further, the check out inventory claimed several of the items that were damaged by the prior tenant, and included in the check in, were my responsibility. I am still battling with them to get my deposit back. I also paid rent for the full month, in accordance with my tenancy agreement, when I only had possession for part of the month. I'm still trying to get the overpaid rent returned to me.

Needless to say, please avoid this agency if you can.
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Latest Reviews

View all Reviews 40
11th Jun 2020
reviewed by 'Martin'
“Plain out lied to us on emails and calls and incurred costs to us with another agency. I do not ......”
24th May 2019
reviewed by 'Unsatisfied'
“This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the ......”
17th Jan 2018
reviewed by 'Alan'
“George Davey was simply superb, selling my house back in 2016 for an astonishing price. But more importantly he remains someone ......”
27th Oct 2017
reviewed by 'Maureen'
“Absolutely shocking conveyancing service.My solicitor did not return my calls and took, on average, a 10 days to reply to ......”
27th Jan 2017
reviewed by 'NightmareEstateAgents'
“Absolutely terrible service for tenants, avoid using Stirling Ackroyd completely if you can but especially this branch , their tenancy contracts ......”
5th Oct 2016
reviewed by 'Nick'
“Abby has helped numerous times in getting my tenant renewals and tenant relettings done as efficiently as possible. Thank you...”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
40 Great Eastern Street
Shoreditch,London
Greater London
EC2 3EP
0203 9670 086

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £350,000 £1,125,000
Lettings 60% 89% £1,733 £3,445
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 3 4 13 0 12 1 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Plain out lied to us on emails and calls and ......”

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Jun 11,2020
Minithumbdown
By: 'Martin'
Jun 11,2020
0 people found
this helpful
Plain out lied to us on emails and calls and incurred costs to us with another agency. I do not recommend them for any oof their services....
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“Please beware...”

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May 24,2019
Minithumbup
By: 'Unsatisfied'
May 24,2019
0 people found
this helpful
This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving ...
read full review
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“George Davey was simply superb, selling my house back in 2016 ......”

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Jan 17,2018
Minithumbup
By: 'Alan'
Jan 17,2018
0 people found
this helpful
George Davey was simply superb, selling my house back in 2016 for an astonishing price. But more importantly he remains someone I can call on for support with my other properties. I will never consider any other agent for my property transactions, he really is the ...
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Comment on agent fees
Worth every penny
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“Absolutely shocking conveyancing service.My solicitor did not return my ......”

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Oct 27,2017
Minithumbdown
By: 'Maureen'
Oct 27,2017
1 people found
this helpful
Absolutely shocking conveyancing service. My solicitor did not return my calls and took, on average, a 10 days to reply to my emails. The solicitor then began exchange negotiations without consulting me regarding dates. It has been 7 months since I moved into my new property and ...
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By: Stirling Ackroyd
Oct 31, 2017
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Maureen, Stirling Ackroyd Estate & Letting Agents are extremely sorry that you have had a bad experience with any company bearing our name. We believe that your conveyancing was undertaken by Stirling Ackroyd Legal in Commercial Road, which has not been affiliated to us for over a year now and is a completely separate company. We hope you find a resolution in the end. ...

“Absolutely terrible service for tenants, avoid using Stirling Ackroyd completely ......”

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Jan 27,2017
Minithumbdown
By: 'NightmareEstateAgents'
Jan 27,2017
2 people found
this helpful
Absolutely terrible service for tenants, avoid using Stirling Ackroyd completely if you can but especially this branch , their tenancy contracts are made to benefit/safeguard landlords and themselves and exploit tenants. We had a terrible experience dealing with them, the nightmare stories you hear about ...
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“Abby has helped numerous times in getting my tenant renewals ......”

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Oct 05,2016
Minithumbup
By: 'Nick'
Oct 05,2016
0 people found
this helpful
Abby has helped numerous times in getting my tenant renewals and tenant relettings done as efficiently as possible. Thank you...
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Comment on agent fees
Good
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“Nick had a very careful look at our house, and ......”

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Sep 27,2016
Minithumbup
By: 'Duncan.'
Sep 27,2016
0 people found
this helpful
Nick had a very careful look at our house, and explained why he felt it would appeal to his customer base. We agreed a price that he felt appropriate. We had a firm offer within three weeks. Seth handled the activities up to exchange very ...
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Comment on agent fees
The feed were competitive.
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“The sale of my flat took a very long time ......”

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Sep 26,2016
Minithumbup
By: 'Craig'
Sep 26,2016
0 people found
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The sale of my flat took a very long time with multiple withdrawals and difficulties. Matt was excellent throughout. Very good communication, always available and honest appraisals of buyer, solicitors and the market. Recommended....
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Comment on agent fees
1.5% + VAT is a lot of money given London property prices. However, it's reasonably competitive and they do know the Shoreditch market, so I would recommend.
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“George was very helpful, and everything was handled quickly and ......”

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Sep 12,2016
Minithumbup
By: 'James'
Sep 12,2016
0 people found
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George was very helpful, and everything was handled quickly and professionally. Very good to deal with and would definitely recommend to anyone looking for an estate agent....
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Comment on agent fees
Good
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“We found our fantastic flat thanks to George. He has ......”

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Sep 12,2016
Minithumbup
By: 'Max'
Sep 12,2016
0 people found
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We found our fantastic flat thanks to George. He has been extremely proactive throughout our search and has been very responsive every time we were looking for information. George is professional and understood our needs without trying to oversell it....
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“George has always been very helpful all the way through, ......”

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Sep 12,2016
Minithumbup
By: 'Damien'
Sep 12,2016
0 people found
this helpful
George has always been very helpful all the way through, offering insight on the property market while I was searching for a property, he has been very professional dealing with all of my queries during the entire process, and has always been generous with his ...
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Comment on agent fees
No buyer agent fees.
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“George was incredibly helpful with selling my Shoredicth flat. I ......”

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Sep 08,2016
Minithumbup
By: 'LJ'
Sep 08,2016
0 people found
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George was incredibly helpful with selling my Shoredicth flat. I had moved out of London and he was always there to assist with anything that needed doing to ensure the sale went through ! I highly recommend him....
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Comment on agent fees
Good
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“One of the most professional residential sales in London. Matthew ......”

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Aug 25,2016
Minithumbup
By: 'A.'
Aug 25,2016
0 people found
this helpful
One of the most professional residential sales in London. Matthew is thorough and has an exceptional persistence and focus on closing transactions....
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“Overall, I have a good impression of Stirling Ackroyd. Matthew ......”

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Aug 24,2016
Minithumbup
By: 'Sattar'
Aug 24,2016
1 people found
this helpful
Overall, I have a good impression of Stirling Ackroyd. Matthew was extremely helpful and responsive. All questions were answered promptly and the process moved quickly....
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“Stirling Ackroyd managed to sell our £1m flat surprisingly quickly ......”

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Aug 16,2016
Minithumbup
By: 'Jpeeps'
Aug 16,2016
0 people found
this helpful
Stirling Ackroyd managed to sell our £1m flat surprisingly quickly in a choppy market, for the asking price. Well done Matthew Powell, and Nick Karamanlis as well....
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Comment on agent fees
In line with expectations.
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“Both Matt Powell and Nick Karamanlis were very helpful and ......”

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Aug 15,2016
Minithumbup
By: 'CK'
Aug 15,2016
0 people found
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Both Matt Powell and Nick Karamanlis were very helpful and stayed in regular contact, updating us throughout the sales process....
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“Matt and Nick were great - very proactive in finding ......”

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Aug 13,2016
Minithumbup
By: 'Fiona'
Aug 13,2016
0 people found
this helpful
Matt and Nick were great - very proactive in finding and excellent buyer at a great price, extremely quickly. We were very happy with the service and the fees....
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Comment on agent fees
Very reasonable fee structure.
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By: Nick Karamanlis
Aug 13, 2016
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Thanks you for your kind words. It was a pleasure aiding your move. Thank you for choosing Stirling Ackroyd ...

“Sold a property with Matt, buyer was hard work, but ......”

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Aug 12,2016
Minithumbup
By: 'Tom'
Aug 12,2016
0 people found
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Sold a property with Matt, buyer was hard work, but Matt was very professional, tenacious, and good to work with...
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“Matt is very professional and hard working. He is extremely ......”

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Aug 10,2016
Minithumbup
By: 'Han'
Aug 10,2016
0 people found
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Matt is very professional and hard working. He is extremely realiable and deliver good results for clients. One of the best agent I have met....
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“Throughout a very bumpy 6+ month due diligence process Seth tirelessly ......”

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Aug 02,2016
Minithumbup
By: 'DavidP'
Aug 02,2016
0 people found
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Throughout a very bumpy 6+ month due diligence process Seth tirelessly worked to make this transaction happen. He went out of his way to provide additional documents and liased with both sell-side and buy-side advisers to negotiate a decent deal for both parties....
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Comment on agent fees
Fee was paid for by Seller
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“Having bought a property through George, I can thoroughly recommend ......”

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Mar 30,2016
Minithumbup
By: 'JoeS'
Mar 30,2016
0 people found
this helpful
Having bought a property through George, I can thoroughly recommend - though primarily acting on behalf of the seller he was effective in helping me (and presumably the seller) work through the various 'bumps' in the process and his intermediation/ communication was timely and really ...
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Comment on agent fees
NA
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“George is on the ball and on the case constantly. ......”

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Mar 28,2016
Minithumbup
By: 'HPBS'
Mar 28,2016
0 people found
this helpful
George is on the ball and on the case constantly. Always responds quickly and suitably to queries. If only all agents were this polite and efficient......!...
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Comment on agent fees
Fair
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“Kieran was very helpful, professional and tentative to my requests/......”

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Mar 24,2016
Minithumbup
By: 'S.Y'
Mar 24,2016
0 people found
this helpful
Kieran was very helpful, professional and tentative to my requests/needs in helping me secure the flat. I would highly recommend Kieran...
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“a very professional &diligent agent , determined to get the best ......”

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Mar 21,2016
Minithumbup
By: 'george'
Mar 21,2016
0 people found
this helpful
a very professional &diligent agent , determined to get the best price and best advice for the client. diligent in liaising between the buyer and the seller in negotiating all the details and solving outstanding points good market knowledge thank you!...
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“The staff at Stirling Ackrold were a joy to work ......”

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Nov 24,2015
Minithumbup
By: 'Samantha'
Nov 24,2015
0 people found
this helpful
The staff at Stirling Ackrold were a joy to work with. From the moment we placed the property with them they worked within a professional and timely manner, keeping us updated at all times. I would recommend Stirling Ackrold to anyone looking to rent their ...
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“Staff at Stirling Ackroyd were excellent in finding prospective tenants ......”

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Nov 20,2015
Minithumbup
By: 'JOSEPH'
Nov 20,2015
0 people found
this helpful
Staff at Stirling Ackroyd were excellent in finding prospective tenants and dealing with the change over of the tenants during October 2015. Scott Murray and his colleagues have dealt with queries effectively and promptly, completing the relevant checks on time. Various jobs were carried out on ...
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Comment on agent fees
The against fees seem appropriate for the standard of service offered.
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“We have used Stirling Ackroyd for the last couple of ......”

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Nov 17,2015
Minithumbup
By: 'Kelly'
Nov 17,2015
0 people found
this helpful
We have used Stirling Ackroyd for the last couple of years to find tenants & fully manage our rental property. They have delivered on both fronts with courtesy, regular communication & impressive efficiency. Suitable tenants have been found with great speed on each of two occasions, whilst ...
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Comment on agent fees
Fees are not the cheapest but the service provided is good, so willing to pay.
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“Scott has always been efficient and fast in finding us ......”

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Nov 16,2015
Minithumbup
By: 'RoweGH'
Nov 16,2015
0 people found
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Scott has always been efficient and fast in finding us a tenant for our property's. We have never had issues with them after the tenants having moved and and we currently have a 70% renewal rate. They are thoroughly referenced and I would happily recommend the ...
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“George was excellent in every aspect of the sale. He ......”

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May 12,2015
Minithumbup
By: 'Heidi'
May 12,2015
0 people found
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George was excellent in every aspect of the sale. He was always polite and helpful and kept me well informed throughout the process. When Foxton's tried to poach my vendor resulting in my being gazumped George and his manager salvaged the situation. I did have ...
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“In the whole process the person I could always rely ......”

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Mar 10,2015
Minithumbup
By: 'Cathryn'
Mar 10,2015
0 people found
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In the whole process the person I could always rely on in moving the transaction forward was George Davey. We came upon various hurdles as we proceeded but nothing was too much trouble and he always got back to me if he said he would ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:15 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:15 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, London EC2 3EP



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