100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
May 23,2019
May 23,2019
2
people found
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this helpful
I imagine most people have at least one story of a negative experience with a letting agency, and I'd go so far as to say that comparatively few people have a story of a positive one. I was the same, until this year. Letting from MS Properties was the smoothest, most efficient experience it's possible to have with a letting agency. Emails were responded to quickly, questions were answered comprehensively, all of our requests were either delivered in good time or on the rare occasion they couldn't, it was explained to us in detail why it wasn't possible to comply with them.
I almost exclusively communicated with Elin Haf Roberts during my dealings with MS Properties. She was a consummate professional at all times, in addition to being friendly and effective. She would always reply to emails very quickly, and was always happy to answer any questions we had or explain elements of the contract we might have been confused by. I believe she may be the first letting agent I've ever met who left a good impression on me, which is as much a compliment to her as it is a damning indictment of the industry at large. Whatever she's getting paid, it isn't enough.
I almost exclusively communicated with Elin Haf Roberts during my dealings with MS Properties. She was a consummate professional at all times, in addition to being friendly and effective. She would always reply to emails very quickly, and was always happy to answer any questions we had or explain elements of the contract we might have been confused by. I believe she may be the first letting agent I've ever met who left a good impression on me, which is as much a compliment to her as it is a damning indictment of the industry at large. Whatever she's getting paid, it isn't enough.
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Latest Reviews
23rd May 2019
reviewed by '24PortRd'
8th Apr 2019
reviewed by 'Catherine'
5th Apr 2019
reviewed by 'Patrick'
28th Feb 2019
reviewed by 'Simon'
Opening Hours
Address
MS Properties
23 Chalybeate Street
Aberystwyth
Ceredigion
SY23 1HX
01970 617979
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £145,000 | £145,000 |
| Lettings | 100% | 99% | £550 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- SY23
- SY24
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 13,2023
Aug 13,2023
0
people found
this helpful
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Absolute rubbish service!! Could not be bothered returning my call. Knew nothing about the property I was interested in couldn't give me directions after I travelled 3 hrs to get there.Thoroughly unprofessional!!...
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May 23,2019
May 23,2019
2
people found
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this helpful
I imagine most people have at least one story of a negative experience with a letting agency, and I'd go so far as to say that comparatively few people have a story of a positive one. I was the same, until this year. Letting from ...
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Apr 08,2019
Apr 08,2019
3
people found
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100% pleased with the service level at MS Properties. Elin and Lowri are very competent and helpful at all times.
I live abroad and rely on good communication. They replay quickly to all my questions. Many thanks....
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Apr 05,2019
Apr 05,2019
2
people found
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MS Properties were reliable from the start of the purchase process through to the very end. I knew that I could rely on Josh's help at every point and he did a great job of making sure that we felt totally supported at all times. ...
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Apr 05,2019
Apr 05,2019
3
people found
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I can confidently recommend Elin Haf Roberts from MS properties who was extremely polite, professional, and sympathetic in everything she did to help me and partner to rent our flat in a couple of days. We are extremely pleased with the service provided and already ...
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Feb 28,2019
Feb 28,2019
4
people found
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this helpful
Used MS Properties for the sale of my property in Aberystwyth. I live abroad and they handled everything for me. Nothing was too much trouble, they were on hand all the time to answer queries and got us a great price in a quick time. 100% ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:38 AM 22/09/2017 by Martin Samuel
