100% sales valuation accuracy
100% sales fee satisfaction
May 21,2019
May 21,2019
0
people found
this helpful
this helpful
I called to Portico to arrange the viewing of a property I am potentially interested to buy and was told that the property is under offer and another buyer is at the convyancing stage.....however they are still showing the flat to the potential buyers to adhere to the conttact requirements.
This being said, so far I was not able to view the property. They wouldnt give me any reasonable evening slots...only day time, even though I notified them I am workign full time and it is very difficult to arrange a viewing during the day time. Evenually agreed to come over during lunch, and was notified one hour prior to the viewing that the agent canceled as he was double booked.
We rescheduled for the same (lunch) time on the next day....which is tomorrow, so let me see if the viewing is going to happen.
When I wanted to complain about the short notice cancellation and difficulty to arrange the viewing and requested to speak to the head of sales, or head of the department, they actually pass the phone to each other....between agents....(David and Matt @ sales team in Portico, Highbury) which leaves me no choice but publishing my feedback here.
This being said, so far I was not able to view the property. They wouldnt give me any reasonable evening slots...only day time, even though I notified them I am workign full time and it is very difficult to arrange a viewing during the day time. Evenually agreed to come over during lunch, and was notified one hour prior to the viewing that the agent canceled as he was double booked.
We rescheduled for the same (lunch) time on the next day....which is tomorrow, so let me see if the viewing is going to happen.
When I wanted to complain about the short notice cancellation and difficulty to arrange the viewing and requested to speak to the head of sales, or head of the department, they actually pass the phone to each other....between agents....(David and Matt @ sales team in Portico, Highbury) which leaves me no choice but publishing my feedback here.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Sep 2023
reviewed by 'Alexis'
3rd Feb 2022
reviewed by 'Marc Mccouig'
18th Nov 2020
reviewed by 'George'
13th Aug 2019
reviewed by 'Greg'
21st May 2019
reviewed by 'Olga'
Opening Hours
Address
Portico
102 Highbury Park
Highbury,London
Greater London
N5 2XE
020 7288 9440
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £515,000 | £575,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 21 | 0 | 10 | 0 | 7 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 27,2023
Sep 27,2023
0
people found
this helpful
this helpful
When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming his property, we were confronted with the daunting task of securing a new residence within a mere two-month window. Aware of the current challenges posed ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03,2022
Feb 03,2022
1
people found
this helpful
this helpful
Louis was great, was very proactive and responsive throughout and helped us to push our move through before a tight deadline....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2020
Nov 18,2020
5
people found
this helpful
this helpful
I could not be more pleased with my experience at Portico. Matthew and the team really helped us to understand the full process and it felt as though they genuinely care about our needs, not just the traditional "in and out" job that other estate ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2019
Nov 14,2019
1
people found
this helpful
this helpful
The service I received from the Portico letting agents was outstanding, the whole team was brilliant and especially Michael Chapman. Mike was of immense help in the early stages of letting the flat, from always being very responsive and professional, to helping out greatly with ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2019
Aug 13,2019
0
people found
this helpful
this helpful
Matthew was very helpful and professional. His knowledge of the property was spot on, although that property wasn't for us he made the time and viewing very pleasant. He made us very comfortable. We did end up going through a Portico office for our purchase ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 21,2019
May 21,2019
0
people found
this helpful
this helpful
I called to Portico to arrange the viewing of a property I am potentially interested to buy and was told that the property is under offer and another buyer is at the convyancing stage.....however they are still showing the flat to the potential buyers ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2018
Sep 27,2018
0
people found
this helpful
this helpful
David Dyer has always helped me with absolutely no problems whatsoever. He is polite, quick and very thorough in his job....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 20,2018
Sep 20,2018
2
people found
this helpful
this helpful
We really loved the place we found through Portico and were impressed by the team. Mike was super helpful in guiding us step by step through the contract and move-in process....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2018
Sep 20,2018
0
people found
this helpful
this helpful
Ed from Portico Highbury was quite outstanding in his efficiency, tact, and willingness to fit with our hectic schedule. We had very little time to see properties so by him driving from A to B helped massively. He actually listens to what you want, is ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 20,2018
Sep 20,2018
0
people found
this helpful
this helpful
I found Mike at Portico to be a very genuine, helpful and approachable person. He always found time to answer any queries and found me a flat in the process....
read full review
read full review
Comment on agent fees
Fees for most London Agents seem to be pretty standard. Most of us would prefer a reduction especially for renewals on 6 monthly contracts
Was this helpful?
Yes
Yes
Sep 19,2018
Sep 19,2018
1
people found
this helpful
this helpful
Excellent! I can highly recommend their services, if you are a landlord and tenant look no further from using this fantastic company and staff...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Sep 18,2018
Sep 18,2018
1
people found
this helpful
this helpful
matthew was in constant contact with my family and I during a difficult period i would just like to thank him and portico for their eforts it's a lovely house and were very happy...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Sep 17,2018
Sep 17,2018
1
people found
this helpful
this helpful
I have always had a brilliant experience with Portico. I have had good people looking after properties and they always get me good reliable tenants. They are quick, efficient and thorough. I have used them for over 3 years now and will continue to do so! ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 11,2018
Sep 11,2018
1
people found
this helpful
this helpful
We used Portico for a sale. They were efficient and easy to deal with, getting our listing on promptly and communicating regularly. David helped us with the process of listing, mainly, and his energy persuaded us to go with the company as sole agent. Thanks ...
read full review
read full review
Comment on agent fees
Very competitive, the best offer we had.
Was this helpful?
Yes
Yes
Sep 11,2018
Sep 11,2018
1
people found
this helpful
this helpful
Provided us the ability to move on to our next purchase. David and Matthew really put our concerns at ease....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
We didn't have the most straight forward sale (who does?) but David was supportive and responsive throughout. He demonstrated strong experience and good knowledge when we had one or two tricky situations and was on hand all afternoon on the day of exchange to make ...
read full review
read full review
Comment on agent fees
The agent’s fees seem standard for the area.
Was this helpful?
Yes
Yes
Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
I have worked with the team on multiple occasions, they have consistently provided a great level of service. Responsive and attentive to emails and phone calls. Most importantly deliver faultless advise alongside smooth transactions. Really grateful for their service and wouldn't go anywhere else....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 30,2018
Aug 30,2018
3
people found
this helpful
this helpful
We have just moved into a place in Highbury, and have been delighted with the support from the Portico team, particularly with Mike, who oversaw our application from start to finish. This is the first experience with a flat in London. The guys were courteous, ...
read full review
read full review
Comment on agent fees
Fine
Was this helpful?
Yes
Yes
Aug 29,2018
Aug 29,2018
3
people found
this helpful
this helpful
I was recommended Portico by my cousin who recently completed on a property that they purchased. They said they are friendly, honest and welcoming and that is exactly what they were!
I only went on one viewing with Matthew and purchased the property, but I ...
read full review
read full review
Comment on agent fees
Good, was well worth the fee
Was this helpful?
Yes
Yes
Aug 29,2018
Aug 29,2018
2
people found
this helpful
this helpful
Matthew was very pleasant to deal with. He was knowledgable about the wide area in which I am looking and advised both on property sales and potential rental incomes. I am in very much the lower end of the price range in Highbury but Matthew ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 06,2018
Mar 06,2018
3
people found
this helpful
this helpful
We bought our house through Portico. The seller was not an individual and used a corporate legal firm, which made the whole process hard, faceless and somewhat brutal.
Charlotte on the other hand, gave the whole transaction humanity. She was kind, helpful and always tried ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Feb 06,2018
Feb 06,2018
2
people found
this helpful
this helpful
I have worked with Charlotte for over a year and find her to be very professional and approachable. Charlotte has fantastic communication skills and is committed to ensuring there is a smooth transaction throughout the conveyancing process. Managing expectations is paramount in this industry and ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02,2018
Feb 02,2018
3
people found
this helpful
this helpful
I would like to take the time to thank Portico, and especially their estate agent Charlotte, for their efforts in selling my home at Highbury Stadium Square. While I have heard many horror stories about selling homes as of late, with massive amounts of paperwork, ...
read full review
read full review
Comment on agent fees
The estate agents fees were the best in the area.
Was this helpful?
Yes
Yes
Jan 27,2018
Jan 27,2018
3
people found
this helpful
this helpful
Michael and David have been fantastic in helping us to secure our flat. Many agents seem to prioritise the needs of the landlord and it is refreshing to meet agents who equally recognise the needs of the tenant. Professional,friendly and always on hand to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2017
Nov 06,2017
4
people found
this helpful
this helpful
The quality of service provided was brilliant. Michael helped us a lot with the whole procedure. Our expectations were met and exceeded....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Nov 01,2017
Nov 01,2017
7
people found
this helpful
this helpful
I'm renting via Portico for a while. I have recently moved out from the property. Ed was helping a lot during this process. He assisted in solving quite a complex issue and always gave quick replies....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2017
Oct 24,2017
5
people found
this helpful
this helpful
Both Ed and Charlotte were very professional, very hardworking and they generated a lot more viewings than other agents for our property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2017
Oct 24,2017
3
people found
this helpful
this helpful
Charlotte was a fantastic agent from start to finish. Really communicative when the property was first listed and she was showing prospective buyers, she'd always give notice and accurate timings. Then she was supportive and available throughout the long process of paperwork up until completion, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2017
Jul 12,2017
4
people found
this helpful
this helpful
A pleasure to work with, the sale went through quickly with no hassle, am happy to recommend them, Cris Sinclair Sinclair...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10,2017
Jul 10,2017
3
people found
this helpful
this helpful
Alicja is so wonderfully welcoming over the telephone and then even better in real life. She is efficient, proactive, quick acting and very kind and understanding....
read full review
read full review
Was this helpful?
Yes
Yes
David
(93)
Ed
(16)
Matthew
(11)
Mike
(10)
Charlotte
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:36 AM 18/12/2015 by allAgents
