25% lettings valuation accuracy
15% lettings fee satisfaction
May 21,2019
May 21,2019
6
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I live in the Pulse development in Colindale. CrabTree Property manage this development and I must say that their performance is staggeringly poor. It is especially stark how bad the performance is when compared against the Beaufort Park development which is far larger and far better managed - I have lived on both developments so I say this from experience.
They simply do not respond to emails even when it has to do with reports of major problems within the development. Site staff do not observe glaring matters and those of living on the development have to pick up everything and chase.
Whenever you send an email there is an auto-response that says they will get back you when they can - which turns out to be NEVER.
For example a large courtyard in the development has been a mess for over 1 week and it's shocking that even site staff have not done something about it without being told so I have had to report this myself as though its my job and not the property manager's to be on top of this. Stones/gravel are littered all over a large section of the courtyard and this isn't noticed or perhaps it is noticed but just ignored.
I sent two email enquiries prior to this - one had to do with a lamp post that has almost completely fallen over (see attached image) and nothing from Crab tree after 2 weeks and since then its almost fallen flat.
The second enquiry was simply to get confirmation that parties and gatherings were not allowed in the communal courtyard since we have had people holding events here and even that (now going on 3 weeks since I sent the original email) has not been answered. It is unbelievable that this is what we pay service charges for. Non-existent service, showing that those who run it do not care about the quality of service they provide or about perception. Everything has to reported by service charge-paying property owners because site staff and property manager are not picking up obvious problems that need urgent attention. It's unfortunate that this is the level of service that we now get. I cannot expect to get a response from our managing agents, yet they charge fees.
Unfortunately their actions contribute to bringing down the value of property because of poor management. The communal areas are just not well looked after and it's a shame.
They simply do not respond to emails even when it has to do with reports of major problems within the development. Site staff do not observe glaring matters and those of living on the development have to pick up everything and chase.
Whenever you send an email there is an auto-response that says they will get back you when they can - which turns out to be NEVER.
For example a large courtyard in the development has been a mess for over 1 week and it's shocking that even site staff have not done something about it without being told so I have had to report this myself as though its my job and not the property manager's to be on top of this. Stones/gravel are littered all over a large section of the courtyard and this isn't noticed or perhaps it is noticed but just ignored.
I sent two email enquiries prior to this - one had to do with a lamp post that has almost completely fallen over (see attached image) and nothing from Crab tree after 2 weeks and since then its almost fallen flat.
The second enquiry was simply to get confirmation that parties and gatherings were not allowed in the communal courtyard since we have had people holding events here and even that (now going on 3 weeks since I sent the original email) has not been answered. It is unbelievable that this is what we pay service charges for. Non-existent service, showing that those who run it do not care about the quality of service they provide or about perception. Everything has to reported by service charge-paying property owners because site staff and property manager are not picking up obvious problems that need urgent attention. It's unfortunate that this is the level of service that we now get. I cannot expect to get a response from our managing agents, yet they charge fees.
Unfortunately their actions contribute to bringing down the value of property because of poor management. The communal areas are just not well looked after and it's a shame.
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12th Oct 2022
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22nd Sep 2022
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Opening Hours
Address
Crabtree Property Management
Marlborough House, 298 Regents Park Road
Finchley,London
Greater London
N3 2UU
020 8371 7070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 15% | £650 | £2,015 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 0 | 9 | 0 | 0 | 1 | 0 | 10 | 35 |
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Nov 18,2024
Nov 18,2024
0
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We have been under Crabtree management for the past 2 years and it has been the worst. Within past two years they increased the service charges up to 144% but provided absolutely nothing. Ongoing police investigation due to mismanagement of funds, poor gardening, poor carpet cleaning, never ...
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Jul 29,2024
Jul 29,2024
0
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Unbelievable useless and waste of money. Raported broken lift to casromer servis around 4:30pm on Friday. Called out of hours emergency number on Friday 5:30pm. They got come back to me saying they cant send engineer as carb tree manager doesn't respond and have to ...
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Feb 19,2024
Feb 19,2024
1
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Crabtree are honestly the most awful company I've ever had to deal with. I wish I could give zero stars because 1 star is too many. I've been fighting the same three issues for 25 months now and still no resolution. One has been particularly impactful to ...
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Jan 29,2024
Jan 29,2024
0
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One of the building they're asking loads of money for ...
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Oct 12,2022
Oct 12,2022
1
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DISGUSTING COMPANY! Accused my elderly neighbour who suffers with cancer of “Fly Tipping!” They then publicly shamed her by photographing her perfectly LEGAL curb side collection bag! on their UNWANTED newsletter! ABSOLUTE SCUM BAGS who's gardeners sit on their phones in their work vans for ...
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Sep 22,2022
Sep 22,2022
0
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AVOID THIS COMPANY AT ALL COSTS
Please learn from our mistake & do not use Crabtree. They were our managing agent for 4 years, always ignored questions, could never get a straight answer, escalating unexplained fees, refused to host / arrange resident meetings - even after the pandemic, ...
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Aug 01,2022
Aug 01,2022
0
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I am stuck in a place with cladding issues and I am unable to sell my property even though I have had to move for work. This issue is affecting my mental health and my wellbeing issues are exacerbated by the fact that Crabtree continue ...
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Aug 06, 2022
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Stuck in the same situation - it's now been a year since Crabtree advised that the Millward Drive development had failed the cladding survey, with the lowest rating, basically meaning all of the apartments on the development are pretty much unsellable, unless you can find a cash buyer. There has not been one. single. further communication on the matter since. That's a full year of worry and stress for leaseholders, during which Crabtree have not even had the courtesy or decency to follow up on t ...
Dec 06,2021
Dec 06,2021
1
people found
this helpful
this helpful
Awful
1 star is too many
Building I live in is filthy and unsafe. Took over a year to get even the hoovering of the building done whilst the safety issues are still there.
Fire vent window has been hanging open for a month but they ...
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Sep 21,2021
Sep 21,2021
0
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The WORST company we have EVER had to deal with in our whole lives. They owe us £650 and are refusing to refund any money. Absolute scammers!!!!!!!!! The managers and complaint “managers” are unprofessional, rude and the most unhelpful people I have ever come across in ...
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Jun 18,2021
Jun 18,2021
0
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With cladding issues that seriously effect us all and remedial works required after a burst water pipe three months ago to receive zero response from Crabtree to many residents emails/telephone calls in over 2 months is unacceptable. I have personally sent over a dozen letters ...
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Jun 13,2021
Jun 13,2021
0
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Appalling. Leaking roof, rotting roof terrace and pigeons now nesting in ceiling left open whilst leak wasnt fixed. a health hazard. Ongoing cladding nightmare. Only one member of Crabtree staff is helpful and that's Naina. She is amazing. The company as a whole are horrific....
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Jun 07,2021
Jun 07,2021
0
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To whom it may concern,
We took possession of our home in a block of flats (est2006) back in 2014/2015..around the same time Crabtree Property Mgmt was appointed. We have had multiple reps ever since.. most of whom had only lasted a couple of months. ...
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May 11,2021
May 11,2021
1
people found
this helpful
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I'm absolutely appalled at the lack of professionalism shown from Crabtree.
They appear to be the only company in the world who still can't function they say because if the pandemic. Still no surgeries as I'm sure they do not want to hear our voices. ...
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Jan 27,2021
Jan 27,2021
1
people found
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Terrible company. I was not happy with maintenance on my street and refused to pay service charge and now due to this ive been referred to Property debt collectors. who are forcing me to pay and extra 250£ and they barely maintain the grounds. Bins in ...
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Dec 01,2020
Dec 01,2020
0
people found
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Having read reviews I didn’t have high hopes that my issues would be addressed satisfactorily, but I have to say that within a week Crabtree were on the case, there were contractors at our flats dealing with the issues I’d raised. I am ...
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Dec 02, 2020
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Dear Ms Cuthbert,
Thank you very much for taking the time to leave this review and we're delighted with the experience you have received.
Stay safe
John ...
Aug 07,2020
Aug 07,2020
0
people found
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I just wanted to write a review on here as I've been having an issue with Crabtree for 3/4 months now but all the way through Naina has delivered excellent customer service in trying to get this matter dealt with for us. She should be seen ...
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Aug 08, 2020
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Hi Mark,
Thank you so much for leaving a review about your positive experience with Naina. We all really appreciate your feedback and it has been fed back to her and senior management.
All the best
John ...
Jun 18,2020
Jun 18,2020
5
people found
this helpful
this helpful
Interesting to read the reviews on Crabtree - I was surprised to see any positive ones.
From our experience I would agree it's a shame you can't afford them 0 stars.
The service, or complete lack of it, is probably the worst I have come across (...
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Jul 25, 2020
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Hi Pamela - how do I get in touch? ...
Jan 31,2020
Jan 31,2020
0
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I am very surprised by the harsh reviews left for Crabtree. Having lived at Agate House, Percy Gardens for 28 years, I have experienced nothing but good service from them. They are available via phone, email, a web portal. Issues are dealt with on a very ...
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Feb 01, 2020
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Dear Mr Horgan
Thank you for taking the time to share your positive experience of Crabtree, it is very much appreciated,
All the best from everyone at Crabtree. ...
Oct 29,2019
Oct 29,2019
2
people found
this helpful
this helpful
Absolutly appauling servivce. I reseent giving them even 1 star. Use this company at your peril. 15 days and still waiting for them to a address a leak - no follow - no action - they just dont care....
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Oct 29,2019
Oct 29,2019
3
people found
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Worst company I have ever dealt with. If i could give negative stars I would.Do not hire this company to manage your property ..15 days and still waiting to get a leak fixed no follow- up no service ...useless...
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Aug 20,2019
Aug 20,2019
4
people found
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Its a shame you aren't able to no stars as even giving them one is one star too many. I have never known such a useless company. Since they have taken over the block of flats has had a severe mice infestation. I can wake ...
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Aug 14,2019
Aug 14,2019
4
people found
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This property management company are the worst company I've ever Had the misfortune of dealing with they do no care about you or your property I've been complaining about ASB happening right outside my door & they don't care when all they have to to is ...
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Aug 13,2019
Aug 13,2019
4
people found
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I am sadly in a property managed by these idiots. I have been complaining for the past 2 years and they haven't even had the respect to respond to any of my many strong worded emails, I have even taken them
to the Ombudsman they were ...
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Aug 13, 2019
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Dear J
Can you please email [email protected] with your property reference so that we can establish the background and resolve the concerns you have.
Regards
John ...
Jun 12,2019
Jun 12,2019
11
people found
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Our building has been managed by Crabtree for a number of years. They were great for a number of years, but then it seems that they can not retain staff and every few months we would be given a new contact person who would have ...
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Comment on agent fees
Fees are average compared to other agents and when Crabtree were working well they were fine. At the moment the fees are a joke for the service we have recieved.
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May 31,2019
May 31,2019
8
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If I could leave 0 stars, I would. They do not provide a service whatsoever and if you so happen to need any form of assistance, you will never get it. It seems to me that Crabtree provide no service, no maintenance on the buildings they ...
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Comment on agent fees
They rip you off.
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May 31, 2019
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Dear Elizabeth,
We’re very sorry you feel this way, but would politely request you refrain from such comments as ‘con artist’.
We are keen to establish the background of your comments and the level of communication surrounding it.
Please email your property reference or addresss and full name so that we can investigate and provide explanations.
Please email [email protected]
We look forward to hearing from you
John Osborn. ...
May 29,2019
May 29,2019
5
people found
this helpful
this helpful
I live in Prospect Place, Wapping and the fob reader (only way of getting into the building complex) has been broken for 2 days. Your customer service (who I feel very sorry for) have not been told when it will be fixed, and have no means ...
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Comment on agent fees
No idea what they are, but no matter how cheap one should always be able to get into one's own house.
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May 29, 2019
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Dear Anna,
We're sorry for the experience you had in accessing the development. The contractor has advised the equipment requires replacement, for which the process is underway, I hope you've received our email and that the issue will be resolved imminently. ...
May 21,2019
May 21,2019
6
people found
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I live in the Pulse development in Colindale. CrabTree Property manage this development and I must say that their performance is staggeringly poor. It is especially stark how bad the performance is when compared against the Beaufort Park development which is far larger and far ...
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May 21, 2019
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Dear Dee,
We're sorry you have felt the need to leave this review and we wanted to assure you that this is being looked into. The items you have raised are being dealt with from today and we're looking to make direct contact with you to explain the improvements being implemented in the coming weeks.
Could you please contact [email protected] with your property address we will be in touch.
Regards
John Osborn. ...
May 15,2019
May 15,2019
6
people found
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this helpful
Completely unresponsive, issues reported go unsolved for months on end (everything from broken gates to litter issues, safety concerns, you name it, Crabtree ignores it). Emails and calls are logged but rarely actioned. Crabtree fail to provide the bare minimum of service and yet they ...
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Comment on agent fees
Ridiculously high service charge given that they barely provide a "service" at all. Neighbouring Properties pay a similar amount but actually get what they pay for (plus much better amenities and other perks).
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May 15, 2019
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Dear ‘disappointed’
We’re sorry you feel this way and are keen to establish who you are, which property you live in so that we can investigate relevant call logs to determine any inaction, and to provide further details on service charge levels, which are put together in conjunction with the resident management company directors.
Please contact me on [email protected] and we will review
I await to hear from you
Regards
John Osborn ...
May 08,2019
May 08,2019
7
people found
this helpful
this helpful
Never thought that replacing a simple key or fixing a small post box door would be so time consuming. It's been OVER TWO WEEKS now, countless emails and absolutely nothing. I haven't been able to access my correspondence . BEWARE ANY POTENTIAL LANDLORDS OR TENANTS, the ...
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Mar 08,2019
Mar 08,2019
7
people found
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They are the worst property managers that anyone can every have. We are stuck with them for 2 years due to being in a new build where the property management contract was given to them by the developer. List of problems we have faced not limited ...
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Mar 11, 2019
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Dear "unhappyBarnet",
We're sorry you feel this way and can assure you that we have clear processes on dealing with issues that you have raised and we will be happy to explain in more detail what has been done, as we can track all actions.
Please email [email protected] with your property details so that we can discuss properly.
We look forward to hearing from you
John ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:56 PM 31/10/2017 by allAgents
We're sorry you have felt the need to leave this review and we wanted to assure you that this is being looked into. The items you have raised are being dealt with from today and we're looking to make direct contact with you to explain the improvements being implemented in the coming weeks.
Could you please contact [email protected] with your property address we will be in touch.
Regards
John Osborn.