100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 15,2012
Oct 15,2012
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Re PDQ Helston. I asked to receive details of the lease re the flat I was interested in. I asked specific questions such as arfe pets allowed, about the maintenance charges/cover & other things. I was priomised that Chris would contact owner straight away & would email me back with details. No email ever arrived. On the day of my appointment to view ( only possible apparently on Saturdays around lunchtime) I was ill & unable to drive 120 miles to view, I contacted agent & said I would like to view the following Saturday . I received an email reply making excuses why I had not received details of the lease as promised. He hoped I would be well enough to view the following week. I asked to be kept in the loop if anyone else showed interest or made an offer so that I could make an offer as well. I was not kept in the loop & I noticed on their online site that the property was under offer. I telephoned to check & the receptionist or whichever lady answered the phone was not very helpful, just said that they had sent someone else to view in my absence as I was unwell that day & that person had made an offer. I thought that was a very tactless thing to say. I was not allowed to keep the suggested appointment to view the following Saturday .I asked again if they could keep me informed & was assured they would but to date have heard nothing. I feel this agent was only interested in getting an offer no matter how they did it (in fact the first conversation I had with the agent he told me that he advised his clients not to bother about who the prospective buyer was or their circumstances even if they were foreign royalty but to just accept the offer) & showed no tact/ interest / nor kept any promises made to me as a very interested prospective cash buyer. I would not feel able to trust them again.
What agent could do to change your mind?
Be more truthful & tactful. Consider the prospective buyer was unwell but still wanted to make the effort to view a few days later. In fact consider the prospective buyer as well as the seller.Attached Filesnbsp;
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Opening Hours
Address
PDQ Estates LTD
14 Coinagehall Street
Helston
Cornwall
TR13 8EB
01326 561 561
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £171,000 | £171,000 |
| Lettings | 0% | 99% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 14,2018
Feb 14,2018
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Exceptional service provided by Chris and his team. Have bought from and sold through PDQ and Im impressed by their expertise, honesty and integrity. And I'm not easily impressed. Highly recommend....
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Comment on agent fees
Fair
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Feb 11,2018
Feb 11,2018
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PDQ Estate Agency staff in Helston made my 93 year old's move to Cornwall a pleasure. Her rental was handled most efficiently, smoothly and with a wonderful friendly and supportive manner....
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Comment on agent fees
EXCELLENT
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Nov 23,2012
Nov 23,2012
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Chris Wood is one of the most professional people I have ever dealt with and in my opinion PDQ are just a breath of fresh air as far as Estate Agents are concerned.
They are courteous, they are honest, they are on the ball and ...
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Oct 15,2012
Oct 15,2012
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Re PDQ Helston. I asked to receive details of the lease re the flat I was interested in. I asked specific questions such as arfe pets allowed, about the maintenance charges/cover & other things. I was priomised that Chris would contact owner straight away & would ...
read full review
read full review
What agent could do to change your mind?
Be more truthful & tactful. Consider the prospective buyer was unwell but still wanted to make the effort to view a few days later. In fact consider the prospective buyer as well as the seller.Attached Filesnbsp;
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Oct 16, 2012
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I am always sad to see an adverse comment on our service and take any such comment seriously; especially when they involve me personally, and the service my company provides.
Having checked our file on this, our notes show that we did explain the very high levels of interest in the property prior to your viewing appointment and again at the time you unfortunately had to cancel due to ill health. However, they also show that we failed to update you the following week to say that the property h ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure - Contact the office department manager concerned and try to resolve. Sales - Helen Oliver. Rental - Jenny Holman. The complaint will be logged onto our system.An acknowledgement will be sent within 3 working days, an investigation will be undertaken and a formal reply sent out within 15 working daysEscalate to the Company Director, Chris Wood, if still unresolved. The matter will again be investigated and a further full response will be sent within another 15 working days.If no agreement can be reached at this stage an offer amde be made to pass to The Property Ombudsman for adjudication.We abide by the Property Ombudsman code to in-house complaints handlingSales: http://www.tpos.co.uk/downloads/TPOE27%20Code%20of%20Practice.pdf Rental: http://www.tpos.co.uk/downloads/IEL02-3%20Code%20of%20Practice%20for%20Residential%20Letting%20Agents.pdf
Last updated at 1:03 PM 16/10/2012 by Chris Wood
Having checked our file on this, our notes show that we did explain the very high levels of interest in the property prior to your viewing appointment and again at the time you unfortunately had to cancel due to ill health. However, they also show that we failed to update you the following week to say that the property had agreed a sale on it, as we should have done, and I am sorry that we let you down in this respect. You should not have had to contact us for that information.
In our defence on your other points, I would say that I know from experience (personal and professional) it is often very upsetting to hear that a property you liked has been sold before you have had a chance to view it however, whilst it was no doubt upsetting and annoying to hear that you had not had an opportunity to see the property, I am also sure that you would not have wanted us to sugar-coat or have misled you in any way about the facts.
Generally, whilst it is always preferable to have any lease details at the earliest stage possible; often they are not and were not in this case. Obtaining them was made more difficult due to the owner being abroad at the time.
As agents, we have a legal obligation to our selling customers, to give them professional advice, market their property appropriately, negotiate the best offer and, to act on their wishes in so far as it complies with the Law. Our customer, in this instance, had made it very clear from the date she instructed us, that she wanted a quick sale. Despite being made fully aware by me that you had been unable to view and were still interested, she decided to accept the offer she had on the table at the time. I am sorry that your illness cost you a property you liked and I would again apologise that I did not contact back as I should have done. I wish you well with your property search.
Chris Wood
Director