100% sales valuation accuracy
71% sales fee satisfaction
May 09,2019
May 09,2019
1
people found
this helpful
this helpful
We bought and sold a property using Gilson Gray.
After having to change solicitor at the last minute as our original choice wasn't on the lender's panel, we went with Gilson Gray. Not a great decision on our part. Initial contact was great and I was contacted by the Legal Director of Residential Conveyancing within an hour of enquiry.
But after that we ran into some problems. We received 2 different quotes from them - it was as though there was a communication breakdown in the company. And there was no apology for the confusion. We felt like we were passed around a bit. The paralegal originally dealing with our case stopped responding to emails. We were contacted by another paralegal but had had no explicit confirmation that our case would be handled by someone else. I felt like we had to chase for updates constantly - timescales or expectations just weren't managed properly. We ended up exchanging and completing on the same day which was awful - and the issues holding the case up were only discussed with us when WE called to chase. We completed a day later than expected which wasn't too bad - but we felt that dealing with Gilson Gray made the process more stressful than it needed to be.
Since we completed we have contacted the paralegal dealing with our case to query something - it took the best part of a week to get a reply to a really simple enquiry.
After having to change solicitor at the last minute as our original choice wasn't on the lender's panel, we went with Gilson Gray. Not a great decision on our part. Initial contact was great and I was contacted by the Legal Director of Residential Conveyancing within an hour of enquiry.
But after that we ran into some problems. We received 2 different quotes from them - it was as though there was a communication breakdown in the company. And there was no apology for the confusion. We felt like we were passed around a bit. The paralegal originally dealing with our case stopped responding to emails. We were contacted by another paralegal but had had no explicit confirmation that our case would be handled by someone else. I felt like we had to chase for updates constantly - timescales or expectations just weren't managed properly. We ended up exchanging and completing on the same day which was awful - and the issues holding the case up were only discussed with us when WE called to chase. We completed a day later than expected which wasn't too bad - but we felt that dealing with Gilson Gray made the process more stressful than it needed to be.
Since we completed we have contacted the paralegal dealing with our case to query something - it took the best part of a week to get a reply to a really simple enquiry.
Comment on agent fees
Higher than other quotes originally received - not good value for money.
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Latest Reviews
16th Feb 2024
reviewed by 'Craig'
4th Nov 2021
reviewed by 'T A'
9th Sep 2021
reviewed by 'Inman'
2nd Jul 2021
reviewed by 'Rob'
22nd Apr 2020
reviewed by 'Annonymous'
Opening Hours
Address
Gilson Gray LLP
29 Rutland Square
Edinburgh
City of Edinburgh
EH39 4AG
01315165366
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 71% | £675,000 | £675,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 1 | 0 | 0 | 3 | 4 | 0 | 1 |
Areas covered
- EH1
- Edinburgh
- EH2
- Lothians
- EH3
- Fife
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 16,2024
Feb 16,2024
2
people found
this helpful
this helpful
Firstly I am 49, a business man and this is the first review I have ever left.
Please be very cautious when considering this firm, I was over charged for a very simple Co. name change on a document previously produced by GG. They charged two ...
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Nov 04,2021
Nov 04,2021
1
people found
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this helpful
I have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based ...
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Sep 09,2021
Sep 09,2021
1
people found
this helpful
this helpful
1 star is too generous.
They supposedly manage a property I own for me. They are terrible! Here is a brief list of reasons why:
1. Previous tenant left very visible damage on 2 walls. They did not notice and I had to point it out after viewing ...
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Jul 02,2021
Jul 02,2021
1
people found
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this helpful
Not to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble ever since. They are sadly incompetent, with no attention to detail and I would ...
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May 18,2020
May 18,2020
0
people found
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Arran Ponton manages our rental property in Edinburgh, and has consistently provided us with a professional, friendly and knowledgable service. Anything we need to know is brought to our attention in a timely manner, and Arran is quick to respond to all of our questions ...
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Apr 22,2020
Apr 22,2020
2
people found
this helpful
this helpful
Hired Gilson Gray for council on a small claim. From start to finish every employee I encountered was rude. This company leaves a horrible after taste. A disrespectful culture throughout all they do from email to in person meetings. *
Gilson Gray's services not only failed ...
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Oct 28,2019
Oct 28,2019
0
people found
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I found the whole experience of buying this property of mine a breeze with the information that Gilson Gray LLP provided they made a stressful situation into a relaxing experience....
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Oct 01,2019
Oct 01,2019
5
people found
this helpful
this helpful
The most unprofessional and disrespectful agency. I just purchased a house and unfortunately had to deal with them. First they asked for loads of documents and then mentioned they can not use my funds for the deposit. We almost lost the house due to the ...
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Jun 21,2019
Jun 21,2019
0
people found
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As a first time buyer I can not recommend Karen Doyle and the team at Gilson Grey enough. Karen was professional and appropriate throughout. She listened to all of my questions and didn't bombard me with information. She kept the process as simple as she ...
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May 16,2019
May 16,2019
1
people found
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this helpful
No responding for emails. Fees very high, we found mistake in their quotation. We have to ask for updates constantly....
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Comment on agent fees
They dont know What they charge for.
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May 09,2019
May 09,2019
1
people found
this helpful
this helpful
We bought and sold a property using Gilson Gray.
After having to change solicitor at the last minute as our original choice wasn't on the lender's panel, we went with Gilson Gray. Not a great decision on our part. Initial contact was great and I ...
read full review
read full review
Comment on agent fees
Higher than other quotes originally received - not good value for money.
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Mar 12,2019
Mar 12,2019
0
people found
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Debbie was extremely helpful and kept us informed at every stage. I would take pleasure in recommending her to friends and family. It has been a pleasure to work with Debbie and her team. Professional friendly and effective. Deliverd an excellent service and all in ...
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Comment on agent fees
Fees were very reasonable and in line with my expectations. They were clearly defined and easy to understand
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:16 PM 12/12/2016 by Claire Strevens
