100% lettings valuation accuracy
83% lettings fee satisfaction
Oct 15,2012
Oct 15,2012
10
people found
this helpful
this helpful
Cowboy style approach to letting.
Viewed a property in the North East through Fenix Property. Agent showed us the property that was in need of a refurbishment and clean. Agent bargained a monthly rent sum with us and the landlord whilst having the landlord on the mobile at the same time as talking to us.
Agreed a monthly rental sum. Agent asked me to forward money into their account to hold the property, and stated repeatedly that this would form the deposit for the flat, which would be refunded, minus any deductions, at the end of the term. This was promptly done.
However, a day before the move in date, the landlord pulled out, most likely because he then received a better offer. Fenix gave us the landlord's number and the landlord essentially wanted an increase of 60% rent. So we decided to pull out, as the landlord did not want to go through an agent.
We then approached Fenix for our money back. They claimed to have given this money, which was for the deposit, to the landlord and the landlord would not return the money to them.
After repeated emails asking for the money back, Fenix property's Keri McMullen claimed that we actually wanted gave this money to Fenix to pass onto the landlord as a month's rent and claiming that Fenix property were not responsible for it.
We threatened court action, and got legal advice. We got a court date for small claims court, and then Fenix Property paid the amount plus the court date expense as a settlement.
Viewed a property in the North East through Fenix Property. Agent showed us the property that was in need of a refurbishment and clean. Agent bargained a monthly rent sum with us and the landlord whilst having the landlord on the mobile at the same time as talking to us.
Agreed a monthly rental sum. Agent asked me to forward money into their account to hold the property, and stated repeatedly that this would form the deposit for the flat, which would be refunded, minus any deductions, at the end of the term. This was promptly done.
However, a day before the move in date, the landlord pulled out, most likely because he then received a better offer. Fenix gave us the landlord's number and the landlord essentially wanted an increase of 60% rent. So we decided to pull out, as the landlord did not want to go through an agent.
We then approached Fenix for our money back. They claimed to have given this money, which was for the deposit, to the landlord and the landlord would not return the money to them.
After repeated emails asking for the money back, Fenix property's Keri McMullen claimed that we actually wanted gave this money to Fenix to pass onto the landlord as a month's rent and claiming that Fenix property were not responsible for it.
We threatened court action, and got legal advice. We got a court date for small claims court, and then Fenix Property paid the amount plus the court date expense as a settlement.
What agent could do to change your mind?
Fenix property did not respond to most of our emails asking for our money back. Correspondence was slow, and bizarly letters were signed "Your's sincerely Fenix Property". This suggested a very unprofessional approach. I have used several Newcastle and Teesside based estate agents and they have always been professional in dealing with any concerns. However, this company is NOT professional in their dealings and did not apologise or acknowledge the trouble they had caused.Attached Filesnbsp;
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Latest Reviews
16th Jun 2021
reviewed by 'riadbsc'
17th Mar 2021
reviewed by 'Frustrated client'
26th May 2020
reviewed by 'Gulia'
4th Oct 2018
reviewed by 'Durham'
30th Dec 2015
reviewed by 'dilbag'
15th May 2015
reviewed by 'Weight'
Opening Hours
Address
Fenix Property
15 Pickersgill Court
Quaywest Business Village
Sunderland
Tyne and Wear
SR5 2AQ
0191 385 6596
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £550 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 16,2021
Jun 16,2021
4
people found
this helpful
this helpful
I was interested in renting a flat in Sunderland which was being let out by Fenix property. I contacted them and they were initially helpful and friendly. I arranged a viewing with them, was happy with the property so filled in some forms and gave ...
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Mar 17,2021
Mar 17,2021
6
people found
this helpful
this helpful
I have had a disappointing and frustrating experience with the Fenix properties to that level that I would have given a -1 if that was possible. I contacted them to check for a furnished apartment advertised and booked an online viewing. Until they got my ...
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May 26,2020
May 26,2020
0
people found
this helpful
this helpful
I have been using Fenix Property services over the last few years for both finding tenants and for rental management. All staff are knowledgeable and up to date with new government rules and regulations for renting. Staff are very efficient in finding tenants, vetting them ...
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Oct 04,2018
Oct 04,2018
0
people found
this helpful
this helpful
Hi, I have used the Fenix team for 5 years to find tenants. Good, long term tenants, just what a Landlord needs! Steve, Joe and team are efficient, keep me updated with the progress of referencing and keep me up to date with my legal requirements ...
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Comment on agent fees
Standard fees
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Dec 30,2015
Dec 30,2015
0
people found
this helpful
this helpful
fenix estate agents found a tenent for me in 2009,did all the necassary checks and the tenent were exellent in all aspects.then in 2015 i had some problems and needed vital information and documents which i could not find from 2009.i phoned fenix to see ...
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Comment on agent fees
fees were fine, standard.
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May 15,2015
May 15,2015
1
people found
this helpful
this helpful
Looked on Google regarding my home and noticed Fenix Property has our home we have owned for 14 years listed to rent. In absolute shock, apparently its a 1 bed (its actually more) they describe it as
newly furnished and go on to describe it further even ...
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May 15, 2015
View all comments
(1)
Dear Sir/Madam,
I would be most grateful if you could call our office to discuss which property you are referring to, we have signed contracts and emails from all our Landlords authorising the marketing of their properties, therefore I am assuming you are mistaking the property for a different one especially as we are advertising it as a property of different size.
May I ask why you have not contacted us at all about this?
Kind Regards
Fenix Property ...
Jun 06,2014
Jun 06,2014
1
people found
this helpful
this helpful
simple process, friendly staff who went out of their way to help me rent a property. would recommend!!...
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May 30,2014
May 30,2014
5
people found
this helpful
this helpful
Needed to move into a new adress ASAP, went to view a house accepted it and payed the deposit and admin fees, then found out that someone had already did this before us and there was a similar property that we could take. We took ...
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What agent could do to change your mind?
Let me move in on the agreed date, maybe give some compensation as I'm still paying storage fees 4 weeks later. Dealt with the situation professionally.Attached Filesnbsp;
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Aug 15,2013
Aug 15,2013
4
people found
this helpful
this helpful
DISGUSTING!!!
My daughter was forced to pay a 'holding fee' for a property of £240 which she borrowed off her grandfather. She was told she had to pay this to take the property off the market, the day after we found out someone had already moved ...
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What agent could do to change your mind?
Gave my daughter her money back, this has been stolenAttached Filesnbsp;
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Dec 17,2012
Dec 17,2012
2
people found
this helpful
this helpful
Fantastic service from start to finish! lauren in particular was a great help, office was very friendly and welcoming, would use this agent again...
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Dec 11,2012
Dec 11,2012
1
people found
this helpful
this helpful
I have recently rented a house through fenix property, the staff were very helpful and friendly. i was more than happy with the service they gave i had a great experience renting for my first time...
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Oct 15,2012
Oct 15,2012
10
people found
this helpful
this helpful
Cowboy style approach to letting.
Viewed a property in the North East through Fenix Property. Agent showed us the property that was in need of a refurbishment and clean. Agent bargained a monthly rent sum with us and the landlord whilst having the landlord on ...
read full review
read full review
What agent could do to change your mind?
Fenix property did not respond to most of our emails asking for our money back. Correspondence was slow, and bizarly letters were signed "Your's sincerely Fenix Property". This suggested a very unprofessional approach. I have used several Newcastle and Teesside based estate agents and they have always been professional in dealing with any concerns. However, this company is NOT professional in their dealings and did not apologise or acknowledge the trouble they had caused.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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