0% lettings valuation accuracy
0% lettings fee satisfaction
May 04,2019
May 04,2019
5
people found
this helpful
this helpful
One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of proactivity. Very one sided unrealistic expectations despite bending over backwards to accommodate viewings. Asked 5 or 6 times the same questions in relation to energy suppliers. They don't talk to each other.
During tenancy - sporadic inspections when they feel like it - watch out if you're a landlord paying them a vast sum to manage your property.
Reported faults can take months to fix.
Unfair contract clauses in tenancy agreement - watch out for this.
Extremely rude emails received from MD who referred to my hideous customer service experience as âbehaving like a spoilt child.â Made references to their lack of response as punishment for daring to question their dreadful professionalism. Employs a checkout organisation that âdoesn't work weekends,â allowing them to hold you over barrels for deposit return. No idea of fair wear and tear versus deliberate damage.
Expects the world on checkout with no consideration of weeks of bad weather conditions.
Frankly the worst ever letting agent on the planet. Avoid and rent a property from an organisation that knows customer service rather than ignores it in entirety.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of proactivity. Very one sided unrealistic expectations despite bending over backwards to accommodate viewings. Asked 5 or 6 times the same questions in relation to energy suppliers. They don't talk to each other.
During tenancy - sporadic inspections when they feel like it - watch out if you're a landlord paying them a vast sum to manage your property.
Reported faults can take months to fix.
Unfair contract clauses in tenancy agreement - watch out for this.
Extremely rude emails received from MD who referred to my hideous customer service experience as âbehaving like a spoilt child.â Made references to their lack of response as punishment for daring to question their dreadful professionalism. Employs a checkout organisation that âdoesn't work weekends,â allowing them to hold you over barrels for deposit return. No idea of fair wear and tear versus deliberate damage.
Expects the world on checkout with no consideration of weeks of bad weather conditions.
Frankly the worst ever letting agent on the planet. Avoid and rent a property from an organisation that knows customer service rather than ignores it in entirety.
Comment on agent fees
Criminal.
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Latest Reviews
5th Aug 2024
reviewed by 'Sophie'
27th Jun 2017
reviewed by 'Sebastian'
9th Jul 2012
reviewed by 'Charlie'
Opening Hours
Address
Brockenhurst Estate Agents
3 London Street
Andover
Hampshire
SP10 2NU
01264 350 434
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £825 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 05,2024
Aug 05,2024
0
people found
this helpful
this helpful
Fiona was amazing and helped us find our flat before she left. That was the only positive about the estate agents. Awful communication, ignorant and refuse to help even if its their job. They get paid to help to deal with these issues and instead ...
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Aug 06, 2024
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(1)
Dear Sophie,
Please will you remove this post as it is not for our company. We are in Andover, Hampshire!
Thank you.
David ...
May 04,2019
May 04,2019
5
people found
this helpful
this helpful
One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of ...
read full review
read full review
Comment on agent fees
Criminal.
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Yes
Aug 06,2018
Aug 06,2018
4
people found
this helpful
this helpful
Extremely unprofessional! I rented a house managed by Brockenhurst Andover in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted themselves was extremely agressive and rude. Since there ...
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Comment on agent fees
BAD
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May 01, 2019
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(1)
One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of proactivity. Very one sided unrealistic expectations despite bending over backwards to accommodate viewings. Asked 5 or 6 times the same questions in relation to energy suppliers. They don’t ta ...
Jun 27,2017
Jun 27,2017
7
people found
this helpful
this helpful
I cannot state how truly dreadful the service from Brockenhurst's lettings is. We had many issues with the property that was leased from them including flooding caused by dodgy plumbing, electrical issues, and broken heating. It took weeks of unanswered emails and phone calls plus ...
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Comment on agent fees
Extremely expensive when compared to others.
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Jul 09,2012
Jul 09,2012
12
people found
this helpful
this helpful
I've had the worst experience with Brockenhurst. I am a landlord & have been for many years. The last few years with Brockenhurst have been dreadful & I totally agree with the previous comments regarding their attitude especially Delia. I am now three weeks on waiting for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:31 AM 22/10/2019 by heather heather
