0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 02,2019
May 02,2019
0
people found
this helpful
this helpful
Was very impressed with Belvoir when I first met them and during my tenancy. Sadly they let themselves down when I gave my notice on the property.
I explained to Belvoir I needed to end the tenancy as I was losing my father, and would need to move home to help with finances. Their treatment of me was quite traumatic. I was living in the one bedroom property with two cats and had said I am happy for them to host viewings, just give me enough notice to tidy. Belvoir only made me aware of two separate viewing days where they hosted 4 prospective tenants. I was present for the first viewing and not with the others.
I then received an email out of the blue to say that I was leaving the property messy and the feedback the flat was cluttered (it is a very small one bedroom flat). I stated that I had thoroughly cleaned the property and there wasn't anymore I could do. A week after this email, Belvoir emailed me at 3pm to host a viewing at 5.30 which I said was not possible as I was at work and the property wasn't tidy, as much as they tried to pressure the viewing I refused and said that the tenancy states they need to provide 24 hours notice and I had been flexible in the past.
Two weeks after this, I receive a phone call from Belvoir stating they had done multiple viewings at the property and that the feedback was clients wanted to see it empty. I was only aware of 4 viewings of the property and asked if there had been more at which they admitted they had done multiple viewings without informing me. This distressed me that they had been accessing the property without informing me, and is a criminal offence. They apologised and made up excuses as to why this happened. They then gave me two options, stay in the property till end of tenancy and they stop viewings or vacate the property but still pay the rent till the end of tenancy which I found outrageous. I stated I will move out early but not pay the rent which they eventually agreed to.
It has now taken two and a half weeks to get an agreement on my deposit and rent refund. The only reason it has been agreed is because I have had to chase multiple times.
I explained to Belvoir I needed to end the tenancy as I was losing my father, and would need to move home to help with finances. Their treatment of me was quite traumatic. I was living in the one bedroom property with two cats and had said I am happy for them to host viewings, just give me enough notice to tidy. Belvoir only made me aware of two separate viewing days where they hosted 4 prospective tenants. I was present for the first viewing and not with the others.
I then received an email out of the blue to say that I was leaving the property messy and the feedback the flat was cluttered (it is a very small one bedroom flat). I stated that I had thoroughly cleaned the property and there wasn't anymore I could do. A week after this email, Belvoir emailed me at 3pm to host a viewing at 5.30 which I said was not possible as I was at work and the property wasn't tidy, as much as they tried to pressure the viewing I refused and said that the tenancy states they need to provide 24 hours notice and I had been flexible in the past.
Two weeks after this, I receive a phone call from Belvoir stating they had done multiple viewings at the property and that the feedback was clients wanted to see it empty. I was only aware of 4 viewings of the property and asked if there had been more at which they admitted they had done multiple viewings without informing me. This distressed me that they had been accessing the property without informing me, and is a criminal offence. They apologised and made up excuses as to why this happened. They then gave me two options, stay in the property till end of tenancy and they stop viewings or vacate the property but still pay the rent till the end of tenancy which I found outrageous. I stated I will move out early but not pay the rent which they eventually agreed to.
It has now taken two and a half weeks to get an agreement on my deposit and rent refund. The only reason it has been agreed is because I have had to chase multiple times.
Comment on agent fees
Pretty Pricy
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Latest Reviews
17th Dec 2019
reviewed by 'Sunil'
2nd May 2019
reviewed by 'Hannah'
20th Jan 2012
reviewed by 'EX-CUSTOMER'
Opening Hours
Address
Belvoir
242 St Albans Road
Watford
Hertfordshire
WD24 4AU
01923 22 33 77
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £895 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 17,2019
Dec 17,2019
1
people found
this helpful
this helpful
Hi
I was advised their Hemel Hempstead branch is closed and no one is coming back to us in terms of who they are handing over management of property to. Bad situation we are in....
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May 02,2019
May 02,2019
0
people found
this helpful
this helpful
Was very impressed with Belvoir when I first met them and during my tenancy. Sadly they let themselves down when I gave my notice on the property.
I explained to Belvoir I needed to end the tenancy as I was losing my father, and would ...
read full review
read full review
Comment on agent fees
Pretty Pricy
Was this helpful?
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Yes
Mar 02,2012
Mar 02,2012
18
people found
this helpful
this helpful
Endanger lives, have no concern whatsoever for safety, we had to get Environmental Health involved before they did anything, rude staff, no response to messages, no customer service, they are ripping off both the landlord and tenants. I will write another review when i have ...
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Jan 20,2012
Jan 20,2012
24
people found
this helpful
this helpful
Do not use this agent. As a landlord i have received the most unprofessional and appalling service.
They keep your money, and are extremely unfair.
The staff have limited knowledge, and they have to be contantsly nagged and chased for any response.
They are not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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