Apr 29,2019
Apr 29,2019
7
people found
this helpful
this helpful
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.
Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"
Actual: It hasn't been fixed at all. Still broken and health & safety risk.
Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)
Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.
Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.
You need to sort out these failures or face an official investigation from ALTA.
Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"
Actual: It hasn't been fixed at all. Still broken and health & safety risk.
Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)
Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.
Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.
You need to sort out these failures or face an official investigation from ALTA.
Comment on agent fees
Terrible and unjustified
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Latest Reviews
28th Aug 2024
reviewed by ''John''
29th Apr 2019
reviewed by 'jjbentley'
16th Mar 2019
reviewed by 'Annoyed'
Opening Hours
Address
Marsh & Parsons
333 Fulham Palace Road
London
Greater London
SW6 6TE
020 7993 9888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 28,2024
Aug 28,2024
3
people found
this helpful
this helpful
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.
First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security ...
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Apr 29,2019
Apr 29,2019
7
people found
this helpful
this helpful
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant ...
read full review
read full review
Comment on agent fees
Terrible and unjustified
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Yes
Mar 16,2019
Mar 16,2019
4
people found
this helpful
this helpful
They are incredibly landlord-centric and will screw tenants over in any way that will benefit the landlord. Bad contract agreement (it will screw you over as as a tenant in one way or another), bad property management (we haven't had a working door bell or ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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