0% lettings valuation accuracy
50% lettings fee satisfaction
Apr 29,2019
Apr 29,2019
0
people found
this helpful
this helpful
Very satisfied and highly recommend them! Excellent service. Very professional and kind. Great time management and very friendly and client oriented. Were always available and always giving quality advice.
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Aug 24, 2020
Great professional yet personal service from GPL. Consistently looking after all tenants and Landlords needs.
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Latest Reviews
8th Oct 2023
reviewed by 'Claire'
18th Mar 2022
reviewed by 'Jordan'
29th Apr 2019
reviewed by 'Charlie34'
Opening Hours
Address
Glasgow Property Letting
17 Elmbank Street
Charing Cross,Glasgow
City of Glasgow
G2 4PB
0141 221 3990
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- G2 4PB
- g12
- G1
- g41
- G3
- g13
- G4
- G52
- G74
- g51
- g46
- g11
- g43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 08,2023
Oct 08,2023
0
people found
this helpful
this helpful
GLASGOW PROPERTY LETTINGS are not a
Good property letting to go with. They lack in communications with tenants trying to get hold of them is difficult. Specifically Michelle who ignores calls and emails but seems to have plenty of time to write up a review ...
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Oct 19, 2023
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(2)
There are originations that the agent can go to
https://www.suzylamplugh.org/
Someone who investigates the private life of an estate or letting agent is in need of professional help. ...
Mar 18,2022
Mar 18,2022
8
people found
this helpful
this helpful
Totally shambolic company. I was with this company for 8 months approx. The owner Colin and .the manager Michelle do not care about you or your property. It's excuse after excuse.I moved in and was handed keys outside the property and not even shown where ...
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Apr 29,2019
Apr 29,2019
0
people found
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this helpful
Very satisfied and highly recommend them! Excellent service. Very professional and kind. Great time management and very friendly and client oriented. Were always available and always giving quality advice....
read full review
read full review
Was this helpful?
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Aug 24, 2020
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(1)
Great professional yet personal service from GPL. Consistently looking after all tenants and Landlords needs. ...
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 17/03/2023, 4:54 PM by Michelle ODonnellComplaints Procedure
Glasgow Property Letting Ltd complaints procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Glasgow Property Letting ltd
17 Elmbank street
Glasgow
G2 4PB
[email protected]
0141 221 3990
On receipt of your complaint we will adhere to the following procedure: -
Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.
Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.
There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -
• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.
We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.
Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.
Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot
Glasgow Property Letting Ltd is registered with the Scottish Letting Agent Register (registration number 24984 and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Other complaints procedures
Glasgow Property Letting LTD is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 3:54 PM 17/03/2023 by Michelle ODonnell
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Glasgow Property Letting ltd
17 Elmbank street
Glasgow
G2 4PB
[email protected]
0141 221 3990
On receipt of your complaint we will adhere to the following procedure: -
Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.
Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.
There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -
• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.
We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.
Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.
Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot
Glasgow Property Letting Ltd is registered with the Scottish Letting Agent Register (registration number 24984 and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Other complaints procedures
Glasgow Property Letting LTD is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
