0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Oct 12,2012
Oct 12,2012
8
people found
this helpful
this helpful
Having waited for months for a completion date on the sale of my home I had to move quickly when it was finally agreed or risk losing the sale. A family member was seriously ill with a heart attack and we were very stressed. We found a property with Leaders - it was expensive but we had less than a week and so had to take it. We signed the rental agreement five minutes before they were due to close the branch on a Saturday evening. There was an error in the amount of rent - £1295/month instead of £1275/month - but I didn't query it at the time because I wasn't fully aware of the discrepance; it was a niggling doubt. It was only when I got home and checked it to the advert etc that I noticed.
The agreement stated that Leaders would notify in advance of a visit to inspect. It also agreed that no pets without permission from the Landlord, and no smoking in the property.
The day we moved in we noticed that the shower attachment in the bathroom wasn't working, the alarm kept 'beeping' and the blind in the bathroom fell down. We also noticed a pipe protruding from the centre of the small garden. We notified Leaders about the pipe and the alarm, but nothing was done. A week later the front door starting getting stuck, but they did not send anyone round.
Recently a friend of ours had to go and visit her sick mother up north (we are in the south) and she asked if we would look after her cats for a few weeks - it was urgent, so we said we would. She had given us the cat food and the Frontline flea treatment etc.
One day, Leaders let themselves into the property without any prior notice. I was asleep in bed and didn't even realise they had visited until I was sent the visit report (I had been up all the previous night, by the way). Their report mentioned the cats and evidence of smoking. I had friends round the previous night and they were smoking, but on the patio not in the house, and I brought the ashtrays in afterwards. The report also said the property was in good order and there was no damage from the cats. Two days later I received a letter from Leaders inviting us to renew for another six months. A day after that I received a notice to quit because of cats and smoking! I have not been sleeping and still trying to find a house to buy with the little money I have, and find work since being made redundant, and now I have to move a week or so after Christmas.
I should also add that I had no TV signal in the area (now using Freesat) and no phone/internet for six weeks. Leaders must have known this and did nothing to warn us before we moved in.
Leaders are unprofessional, money-grabbing scum.
The agreement stated that Leaders would notify in advance of a visit to inspect. It also agreed that no pets without permission from the Landlord, and no smoking in the property.
The day we moved in we noticed that the shower attachment in the bathroom wasn't working, the alarm kept 'beeping' and the blind in the bathroom fell down. We also noticed a pipe protruding from the centre of the small garden. We notified Leaders about the pipe and the alarm, but nothing was done. A week later the front door starting getting stuck, but they did not send anyone round.
Recently a friend of ours had to go and visit her sick mother up north (we are in the south) and she asked if we would look after her cats for a few weeks - it was urgent, so we said we would. She had given us the cat food and the Frontline flea treatment etc.
One day, Leaders let themselves into the property without any prior notice. I was asleep in bed and didn't even realise they had visited until I was sent the visit report (I had been up all the previous night, by the way). Their report mentioned the cats and evidence of smoking. I had friends round the previous night and they were smoking, but on the patio not in the house, and I brought the ashtrays in afterwards. The report also said the property was in good order and there was no damage from the cats. Two days later I received a letter from Leaders inviting us to renew for another six months. A day after that I received a notice to quit because of cats and smoking! I have not been sleeping and still trying to find a house to buy with the little money I have, and find work since being made redundant, and now I have to move a week or so after Christmas.
I should also add that I had no TV signal in the area (now using Freesat) and no phone/internet for six weeks. Leaders must have known this and did nothing to warn us before we moved in.
Leaders are unprofessional, money-grabbing scum.
What agent could do to change your mind?
The house is in good order - we are very clean and are careful about the place. We paid our rent six months in advance and hoped to do so for a second six months. We are good people and don't deserve this treatment from them. They are a scary bunch and I was scared to mention the overcharge of rent or the leaky shower head etc. Who do they think they are!!! They could change their attitude. I've always been a homeowner so new to the tenant thing and this has scared the hell out of me.Attached Filesnbsp;
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Opening Hours
Address
Leaders
45-47 High Street
Redhill
Surrey
RH1 1RX
01737 765 062
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £265,000 | £265,000 |
| Lettings | 100% | 33% | £2,150 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- RH1
RH2
RH6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 04,2024
Mar 04,2024
1
people found
this helpful
this helpful
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer ...
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Aug 02,2021
Aug 02,2021
0
people found
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Just don’t go there.
4 years of Leaders Redhill & Reigate as a tenant.
Poor service, don’t care about tenant or property, poor communication and serious lack of professionalism....
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May 26,2021
May 26,2021
0
people found
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My experience wasn't something I would wish on my worst enemy. Bad customer service throughout. Then tried to rent a substandard property and then did everything they could to keep my deposit....
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Aug 27,2020
Aug 27,2020
0
people found
this helpful
this helpful
Just got my first flat with leaders in Redhill thanks to Jordan heather and team in leaders in Redhill for helping me getting my flat and im great full for that and making my daughter happy now she can feel at home when she is ...
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Jul 11,2019
Jul 11,2019
2
people found
this helpful
this helpful
I have never understood why people are so derogatory about estate agents having had reasonable experiences before but I have to say how appalled and very disappointed I am in the service from Tony & Ryan at Redhill. Initially they were very keen and kept me ...
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Feb 21,2013
Feb 21,2013
1
people found
this helpful
this helpful
I have been renting from leaders for the past year and the staff could not have been more helpful. All issues have been dealt with immediately by our property manager Julie Stewart and I would recommend them whole heartedly....
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Feb 04,2013
Feb 04,2013
8
people found
this helpful
this helpful
Whilst Leaders were initially very helpful, their property management has been nothing short of abysmal. My property manager is possibly one of the rudest people I have every come across in letting, has failed to pass on information either to me or from me and ...
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Feb 21, 2013
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(1)
I was extremely shocked to see the above comments as I always endeavour to give the best service possible to both our landlords and tenants and have a good relationship with them. I strongly refute the allegations made by this tenant as I always conduct myself with the utmost professionalism at all times. I hope that anyone reading her comments will have noticed that dispite her groundless claims she has chosen to renew her tenancy. ...
Dec 06,2012
Dec 06,2012
1
people found
this helpful
this helpful
Julie Stewart of Leaders, Redhill, was assigned to my properties in nearby Reigate to monitor and coordinate renters. this she did with professionalism. But most importantly, she looked after my own queries and interests in a speedy, happy and friendly manner. Never flustered or cross, ...
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Nov 07,2012
Nov 07,2012
1
people found
this helpful
this helpful
Having used Leaders before they were our first port of call when listing this property for rental. The service was very good and within a few days we had two prospective tenants. All paperwork has been dealt with on a professional basis and any issues ...
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Nov 06,2012
Nov 06,2012
1
people found
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this helpful
I have been with Leaders for over 6 years and have always found their level of service for both myself and the tenants exemplary and offer a fair and professional service that meets the needs of both the landlord and tenant rather than sitting on the ...
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Nov 06,2012
Nov 06,2012
1
people found
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this helpful
In the 5 years since letting my first property through Leaders in Redhill, I have been thoroughly impressed with their Lettings & Management service. The staff are well-led, enthusiastic, proactive and extremely capable. I've never had a reason to doubt their professionalism. I am particularly impressed with ...
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Oct 12,2012
Oct 12,2012
8
people found
this helpful
this helpful
Having waited for months for a completion date on the sale of my home I had to move quickly when it was finally agreed or risk losing the sale. A family member was seriously ill with a heart attack and we were very stressed. We ...
read full review
read full review
What agent could do to change your mind?
The house is in good order - we are very clean and are careful about the place. We paid our rent six months in advance and hoped to do so for a second six months. We are good people and don't deserve this treatment from them. They are a scary bunch and I was scared to mention the overcharge of rent or the leaky shower head etc. Who do they think they are!!! They could change their attitude. I've always been a homeowner so new to the tenant thing and this has scared the hell out of me.Attached Filesnbsp;
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Oct 10,2012
Oct 10,2012
0
people found
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after a nightmare trying to be a private landlord, i entrusted my property to leaders, in particulare Lauren Bovington , @ Reigate/Redhill branch, and have had complete satrisfaction, she has a no-nonesense,sensible, but affable approach, which in business is valued, she is receptive and efficient. ...
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Sep 10,2012
Sep 10,2012
2
people found
this helpful
this helpful
We have been dealing with Leaders for over 5 years and always find the team exceptionally helpful, reliable and very professional in all aspects of there work. We have numerous properties that we let through Leaders on a fully managed basis which as Landlords provides us ...
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No fees information available
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