100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Oct 11,2012
Oct 11,2012
11
people found
this helpful
this helpful
The service we received from Winkworth, Harringay was truly shocking.
1. An agent let themselves into our flat, outside of an agreed time and without our knowledge for an unscheduled viewing. We returned from a walk to find the agent standing on our sofa, with his shoes on, opening a blind. The agent refused to introduce themselves. When we highlighted this as potentially illegal and unacceptable behaviour, Winkworth replied saying 'Whilst we strive for perfection it is difficult to attain. Thanks for your comments.' This comment can only be taken as sarcasm and they repeatedly refused to apologise.
2. In the end we had to involve the housing advice department in Haringey Council to write a letter of warning to Winkworth for interfering with our quiet enjoyment and for behaving in a manner that could be construed as harassment. We had to file a formal grievance with the Non-Exective Director of Winkworth in order to get anything close to an acceptable apology.
3. Winkworth missed an inspection but failed to tell us, even though I took time off work to be there. They claimed they had rescheduled but never bothered telling us.
4. Toward the end of our tenancy Winkworth became VERY aggressive regarding viewings. When we queried the frequency and times of viewings they stated 'We can just serve 24hrs written warning and come whenever we like'
We requested and received an apology for this comment.
All in all we found the entire encounter with Winkworth very distressing and since then we have vowed to never rent or buy through Winkworth or any other agent again.
1. An agent let themselves into our flat, outside of an agreed time and without our knowledge for an unscheduled viewing. We returned from a walk to find the agent standing on our sofa, with his shoes on, opening a blind. The agent refused to introduce themselves. When we highlighted this as potentially illegal and unacceptable behaviour, Winkworth replied saying 'Whilst we strive for perfection it is difficult to attain. Thanks for your comments.' This comment can only be taken as sarcasm and they repeatedly refused to apologise.
2. In the end we had to involve the housing advice department in Haringey Council to write a letter of warning to Winkworth for interfering with our quiet enjoyment and for behaving in a manner that could be construed as harassment. We had to file a formal grievance with the Non-Exective Director of Winkworth in order to get anything close to an acceptable apology.
3. Winkworth missed an inspection but failed to tell us, even though I took time off work to be there. They claimed they had rescheduled but never bothered telling us.
4. Toward the end of our tenancy Winkworth became VERY aggressive regarding viewings. When we queried the frequency and times of viewings they stated 'We can just serve 24hrs written warning and come whenever we like'
We requested and received an apology for this comment.
All in all we found the entire encounter with Winkworth very distressing and since then we have vowed to never rent or buy through Winkworth or any other agent again.
What agent could do to change your mind?
The agency needs to act in a much more professional manner, respect the law and their clients. As you can see from my review above they stepped well beyond any acceptable mark of behaviour, customer service and even the law. They showed no signs of acknowledging responsibility for their behaviour or of the genuine distress they caused their own customers.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Jun 2021
reviewed by 'BC'
18th Nov 2016
reviewed by 'Xavier'
27th Feb 2016
reviewed by 'Customer'
15th Jan 2015
reviewed by 'Tereza'
20th May 2014
reviewed by 'James'
11th Mar 2014
reviewed by 'c'
Opening Hours
Address
Winkworth
10-11 Grand Parade, Green Lanes
Harringay,London
Greater London
N4 1JX
0208 800 5151
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £1,300 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 2 | 2 | 3 | 0 | 2 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 17,2021
Jun 17,2021
0
people found
this helpful
this helpful
Brilliant - I cannot thank the team at Winkworth Harringay enough for their hard work and dedication in selling my flat. Even during an initially rocky process (no fault of Winkworth) they were fully supportive and really went the extra mile to ensure that the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2016
Nov 18,2016
11
people found
this helpful
this helpful
Winkworth used to be our letting agent in a house where I lived for 4 years and they have been by far the worse letting agents I ever had to deal with.
Their staff is slow and inexpert when it comes to resolve urgent issues in ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2016
Feb 27,2016
7
people found
this helpful
this helpful
I purchased a property with Winkworth Green Lanes, which turned out to be an unpleasant experience. *He was especially aggressive. He was rude throughout the purchase and he and his team misled both myself and the seller about timescales and events in the purchase. He ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2015
Jan 15,2015
1
people found
this helpful
this helpful
I have been pleased with the service I received from Winkworth as a landlady, but I feel that I need to particularly praise Michael Georgiou. Not only is he an excellent communicator, he is also punctual and full of great advice. I can count on ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2014
May 20,2014
1
people found
this helpful
this helpful
All the staff at Winkworth Harringay were helpful, polite and professional in all our dealings with them. Dimitri and Andreas in particular were very quick to return calls and emails and were always helpful and able to get the information that we needed. They were ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2014
Mar 11,2014
1
people found
this helpful
this helpful
Michael managed our tenancy for the three years from when we found the property til we recently left to live in another borough.Throughout that time he was always available, quick to call back and efficient in solving problems such us a broken washing machine, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2013
Sep 14,2013
2
people found
this helpful
this helpful
I have been leaving in London for last five years now and have never been so positively surprised by an estate agent! The agents at Winkworth (Green Lanes, Tottenham) have been very professional, helpful and efficient during what was a stressful period of time for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2013
Jul 31,2013
1
people found
this helpful
this helpful
As a landlady who has recenlty refusrbished her property my main concern was to find good tenants who would take care of the property. I met with various estate agents but Michael was the only one who really LISTENED. He carefully selected prospective tenants and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2013
Jul 05,2013
1
people found
this helpful
this helpful
I asked three estate agents to come and value my property and advise me on their terms and conditions. Winkworth were the only ones who did not give me the usual chatter but responded in detail to my questions and gave me the confidence that ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2013
May 23,2013
1
people found
this helpful
this helpful
Having worked with Michael Georgiou for over 5 years now, I found him to be reliable and trustworthy. He has helped with a number of different issues which arisen over the years and has helped to resolve the issue promptly and efficiently....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2013
Apr 30,2013
1
people found
this helpful
this helpful
I have recently encountered an exceptional service at Winkworth Estate Agents during letting out my property. Michael and Ruben were both highly professional and extremely efficient. They have found descent tenants to occupy my premises and I would definitely recommend them to all my friends ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2013
Apr 24,2013
1
people found
this helpful
this helpful
Everyone I had dealings with at Winkworth were polite, responsive and professional; Ricky Nujurally in particular. Ricky was very proactive, enthusiastic, competent in negotiation, especially when matters became complicated towards the end of the sale, and was also very accessible, always returning my calls and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2013
Mar 08,2013
2
people found
this helpful
this helpful
Michael Georgiou has been excellent and professional from the very beginning. We needed someone to find us good tenants quickly, and someone to handle all the problems that emerge when dealing with the overall details of letting a property. Michael Georgiou and his team went ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2012
Oct 22,2012
1
people found
this helpful
this helpful
Winkworths generally offered an excellent level of support, care, and advice. However Michael Georgio (lettings), Ilan and Michael Persuad (Directors), Dimitri, and Ricky Nujurally offered a person-centred service that was unbeatable. Ricky was available, concerned, and proactive, without him the sale may not have come ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2012
Oct 11,2012
11
people found
this helpful
this helpful
The service we received from Winkworth, Harringay was truly shocking.
1. An agent let themselves into our flat, outside of an agreed time and without our knowledge for an unscheduled viewing. We returned from a walk to find the agent standing on our sofa, with his ...
read full review
read full review
What agent could do to change your mind?
The agency needs to act in a much more professional manner, respect the law and their clients. As you can see from my review above they stepped well beyond any acceptable mark of behaviour, customer service and even the law. They showed no signs of acknowledging responsibility for their behaviour or of the genuine distress they caused their own customers.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 15,2012
Jun 15,2012
6
people found
this helpful
this helpful
I have had a positive experience with Winkworths Harringay over the last few years. They have at all times been helpful and attentive during our dealings. It has always been easy to get in touch either by phone or e-mail as required. Marketing to new ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2012
Jun 11,2012
6
people found
this helpful
this helpful
I had previously dealt with Winkworth at another branch & realised what a great Company (Franchise) they were. What is great is the level of expertise, the service they deliver and honesty provided. Business is not always about the "sale" and sometimes impartial advice makes a ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2012
May 22,2012
5
people found
this helpful
this helpful
Genuinely excellent service. Reliable, professional and helpful at all times. There were various complications with the sale (not their fault) and these were skillfully negotiated to a satisfactory conclusion. I strongly recommend them and if I ever sell the property I will not even consider ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
