88% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 25,2019
Apr 25,2019
1
people found
this helpful
this helpful
If I could give this review less than one star then I would. Long story short my partner and I decided to rent a house through white heather. They were awaiting work references and allowed us to go to the house to measure up. We were then given a move in date which was 17/04/19. When it came to Moving in day we received a phone call from Chris to say that they had to wait for the gas man to do final checks and that we could move in 3pm that day. Later on in the day we received a phone call to say that the gas man hadn't arrived and he would come the following day. We were unhappy about the situation due to arranging furniture to be delivered but these things happen. We then had to hire a storage container to keep the furniture there over night. The next day (fully expecting to move in) bags packed,furniture loaded onto a van waiting to get into our new home - we had the dreaded phone call. The gas man didn't turn up AGAIN because it wasn't an emergency. The following day was Easter bank holiday weekend so we then had to wait until the following Tuesday. Again, paying storage fees waiting to move in. Tuesday came and Chris finally called to tell us the gas man has been and he was waiting on the certificate. He then said when he had the certificate we could pick up our keys, sign the contracts and move in that day. HAPPY DAYS. After another phone call from Chris he then said that the gas certificate won't come through until midnight so we couldn't move in until the Wednesday. 1 WEEK AFTER OUR MOVING IN DATE! Wednesday came, Chris rang and he was 'drawing up the contracts' he then told us that we couldn't move in because we would need a guarantor for me. He then suggested that we used a company to be my guarantor. I found one and paid £459 to use there services. Chris then informed me that the company don't actually accept business guarantors and I had got myself in to this situation because of my past finances. (HOW DARE HE) 1 week later, I am now having to search for a new property with a different letting agent after buying everything to fit the house and receiving my moving in date. I'm Potentially £235 plus storage fees and wasted time down. I have never in all of my life come across a company so unprofessional, rude and unorganized. If you want to keep costs to a minimum and have a stress free move I suggest you stay well away from this joke of a company
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Bad
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Apr 26, 2019
Please clarify who you are and which property you are talking about. The only move in we had booked for the 17/04/2019 are happily occupying their property. The above does not relate to any case we have ever dealt with and appears to be total fabrication at this time
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Latest Reviews
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3rd Oct 2018
reviewed by 'Rowlands'
3rd Oct 2018
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Opening Hours
Address
White Heather Estates
26 Whitby Road
Ellesmere Port
Merseyside
CH65 8AE
0151 356 5096
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 88% | £68,000 | £167,000 |
| Lettings | 100% | 50% | £730 | £730 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 6 | 2 | 0 | 0 | 0 | 1 |
Areas covered
- CH65
- Ch66
- Ch41
- Ch43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
Oct 11,2021
Oct 11,2021
0
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Chris and the team at White Heather Estates provided an A1 service when selling my property in Great Sutton. From day one, Chris helped organise grounds maintenance and repair and gave sound advice. I was also dealing with a bereavement at this time so things ...
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Apr 25,2019
Apr 25,2019
1
people found
this helpful
this helpful
If I could give this review less than one star then I would. Long story short my partner and I decided to rent a house through white heather. They were awaiting work references and allowed us to go to the house to measure up. We ...
read full review
read full review
Comment on agent fees
Bad
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Apr 26, 2019
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Please clarify who you are and which property you are talking about. The only move in we had booked for the 17/04/2019 are happily occupying their property. The above does not relate to any case we have ever dealt with and appears to be total fabrication at this time ...
Feb 19,2019
Feb 19,2019
0
people found
this helpful
this helpful
White Heather estates was recommended by my brother. I originally spoke with Chris on the phone & he was friendly, & proactive re selling our late mothers house in Ellesmere Port. The photographs etc were very good, & they arranged viewings & kept us updated. They made the whole ...
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Comment on agent fees
Excellent.
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Feb 08,2019
Feb 08,2019
0
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Recently sold my house with White Heather and they were absolutely fantastic. Nothing was too much trouble for Chris and he was really helpful. Would highly recommend using White Heather....
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Oct 03,2018
Oct 03,2018
0
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Chris and the team were fundamental in the selling of our house and updated us every step of the way during what can be a very stressful time. They were professional with their approach and maximized the marketing opportunities of the selling of our home. ...
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Good
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Oct 03,2018
Oct 03,2018
0
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Great estate agents, with what should have been a very difficult time for our family, Laura, Chris and the team made everything so easy for us. Can't fault and would definitely use again. Thank you so much guys...
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Good
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Sep 28,2018
Sep 28,2018
0
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Very pleased to have used this pleasant, professional and communicative estate agent. All members of staff in the office were helpful and prompt in their responses and had they not sold the property for us we would have been happy to let through them. What ...
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Comment on agent fees
Good and comparable or better than others used
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Apr 19,2018
Apr 19,2018
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They are only interested in selling property to existing developers that they already do business with - so are only interested in lining the pockets of their exisiting developers on their books. They allow viewers to roam around the property on their own whilst representative ...
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Comment on agent fees
Cheaper than most in area but I am sorry that I was motivated to go with them for this sole reason but as with everything you pay your money and take your chance.
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Jun 09, 2018
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I sit here slack jawed and amazed!
Thank you so much for your feedback, shall we begin with the false and inaccurate allegation of lining the pockets of their existing developers on their books", which by the way I consider to be slanderous and may well pass to our legal department to pursue. We have a hard won reputation as a good estate agent, a member of The Guild of Property Professionals, in a challenging marketplace. Lies and false allegations such as this can be extremely damaging, a ...
Aug 16,2016
Aug 16,2016
1
people found
this helpful
this helpful
White Heather estate agents and Chris in particular were fantastic when we decided to sell our house. Nothing was too much trouble and we found them to be friendly and courteous throughout the whole sale. They kept us informed of viewings and gave us feedback ...
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Comment on agent fees
Excellent rates, well worth the money for the service I received.
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“Rude, obnoxious, unprofessional, unhelpful, intimidating etc................ you get the idea! ......”
Oct 31,2014
Oct 31,2014
0
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Rude, obnoxious, unprofessional, unhelpful, intimidating etc................ you get the idea! They demanded £1000 (non refundable) to take a property off the market we made an offer on! They would not contact the vendor to inform them of the vast number of issues that the survey kicked ...
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Oct 18,2013
Oct 18,2013
0
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no professional at all. Firstly when we decided to rent the house and when we moved in, after one week they told us they are going to change the agreement (landlord request) and if we don't accept it we have to move out - where?? ...
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Aug 06,2012
Aug 06,2012
0
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Extremely poor communication, no feedback given from viewings, not proactive in trying to work in the interests of the vendor. Unable to follow instructions. Seem to work more in favour of the buyer!!! They also make decisions without prior authorisation from you the client. I ...
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What agent could do to change your mind?
Addressed all my points above and work for the seller who is the one paying their wages and NOT THE BUYERAttached Filesnbsp;
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Oct 31, 2012
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From this persons nickname I can guess at the case in question,
The lady neglects to mention that she obtained full asking price within a very short timescale in a slow market, ( instructed 24 th April/ offer 5th May/ completion 3rd august) isn't that what we are supposed to achieve?? and that she was not forced to accept any offer made on the property, indeed we act solely on client instructions, this person related the exact same scenario as she outlines above about her previous selling agen ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:26 PM 16/08/2016 by Christopher selby
