“Our new house was unliveable when we moved in......”
1 Star Review
Aug 01,2022
By:
'Bethany'
Aug 01,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA2
Lettings (as a Tenant)
Postcode: BA2
1
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Our new house was unliveable when we moved in. We were told by the agents that we would be waiting for a bit of paint to dry when we move in but when we stepped foot into the house it was a building site with ...
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“I would like to thank Lauren Figurski for h......”
4 Star Review
Jun 05,2021
By:
'Simona Havristiuc'
Jun 05,2021
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Rent PCM: £900
Postcode: BA1
0
people found
this helpful
I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more kinder than she was.
Excellent service from Chappell&Matthews Bath.
Exceptional professionalism, advice and assistance from Lauren to whom I am particularly grateful for all ...
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“Excellent service from Chappell & Matthews (B......”
5 Star Review
Apr 29,2020
By:
'A'
Apr 29,2020
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Rent PCM: £800
Postcode: BA1
0
people found
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Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank you....
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“Very pleased with the service....”
4 Star Review
Feb 01,2020
By:
'Jill'
Feb 01,2020
Services: Lettings (as a Landlord)
Rent PCM: £875
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Landlord)
Rent PCM: £875
Postcode: BA1
0
people found
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Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely recommend them, and I'm sure we will be using their services again in the future. I would like to mention Alice Jackson in particular who ...
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5 Star Review
Jun 14,2019
By:
'Wendy'
Jun 14,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Postcode: BA1
1
people found
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I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder or more helpful guiding me through the whole rental process....
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“Good experience - thank you very much...”
5 Star Review
Apr 25,2019
By:
'Catherine'
Apr 25,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BA2
Lettings (as a Tenant)
Postcode: BA2
0
people found
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Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to be living in my new property :)...
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“Smooth and fast Service...”
5 Star Review
Apr 05,2019
By:
'Martin'
Apr 05,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BA12
Lettings (as a Tenant)
Postcode: BA12
0
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Everything went smoothly with very helpful staff. All paperwork was completed in good time with credit references done very quickly enabling me to move in at very short notice, with a special mention to Alice....
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1 Star Review
Jan 30,2019
By:
'Rahul'
Jan 30,2019
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: SN12
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SN12
1
people found
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It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
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Comment on agent fees
Bad
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5 Star Review
Oct 02,2018
By:
'Mrs'
Oct 02,2018
Services: Lettings (as a Tenant)
Rent PCM: £995
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Rent PCM: £995
Postcode: BA1
0
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Alice Jackson went out of her way to help me with my credit reference problems yesterday and arrived at a successful conclusion. I could not have managed tis without her - really excellent service. Thank you....
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“Efficient, friendly service...”
5 Star Review
May 24,2018
By:
'Jennifer'
May 24,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Landlord)
Postcode: BA1
0
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I have let my flat with Chappell and Matthews for a good number of years now and have always received excellent service. Any problems are always dealt with quickly and efficiently and I am kept fully in the picture....
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Comment on agent fees
Reasonable
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5 Star Review
May 19,2018
By:
'MPJJ'
May 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Rent PCM: £925
Postcode: BA1
0
people found
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Both Jasmine and Alice were extremely helpful and professional. Moving into my new rental accommodation was made as smooth and painless as possible and all my queries were responded to promptly and effectively. I am very happy with the service I have received....
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Comment on agent fees
Agent fees seem fair for the service provided.
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“Both Jasmin and Alice have been extremely helpful during every ......”
5 Star Review
Sep 27,2017
By:
'Ash'
Sep 27,2017
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Rent PCM: £900
Postcode: BA1
1
people found
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Both Jasmin and Alice have been extremely helpful during every step of my move and continue to be approachable and easy to get hold of....
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Comment on agent fees
I can't actually remember how much the agency fees were so they can't have been that extortionate!
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“After reading the appalling review left by our buyer, I ......”
5 Star Review
Aug 20,2017
By:
'Steve'
Aug 20,2017
Services: Sales (as a Vendor)
Sold price: £230000
Would you recommend?: Yes
Postcode: BA2
Sales (as a Vendor)
Sold price: £230000
Postcode: BA2
2
people found
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After reading the appalling review left by our buyer, I felt compelled to set the record straight.
From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner.
The house was put back on the ...
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Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
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“Appalling service as buyers we were stressed out by the ......”
1 Star Review
Jul 19,2017
By:
'Natalie'
Jul 19,2017
Services: Sales (as a Buyer)
Sold price: £230000
Would you recommend?: No
Postcode: BA2
Sales (as a Buyer)
Sold price: £230000
Postcode: BA2
2
people found
this helpful
Appalling service as buyers we were stressed out by the dishonest and untrustworthy actions of the estate agents, they deliberately ignored clear instructions that we did not want to meet the seller after the house was put back on the market 2 days before exchange ( due ...
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“After registering with numerous agents within bath and having no ......”
5 Star Review
May 21,2015
By:
'Sunshine'
May 21,2015
Services: Sales (as a Buyer)
Sold price: £280000
Would you recommend?: Yes
Postcode: BA2
Sales (as a Buyer)
Sold price: £280000
Postcode: BA2
1
people found
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After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had ...
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Comment on agent fees
Average for the area, very pleased
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“Rubbish not returning emails or phone calls trying to rip ......”
1 Star Review
Oct 19,2014
By:
'Debbie'
Oct 19,2014
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: BA2
Lettings (as a Tenant)
Rent PCM: £950
Postcode: BA2
0
people found
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Rubbish not returning emails or phone calls trying to rip me off with deposit!
6 months of damp in house nothing done
As long as there getting there cut they don't care!...
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Comment on agent fees
Don't do anything for the money
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“Terrible communication. When everything is going ok, they still find ......”
1 Star Review
Aug 19,2014
By:
'John'
Aug 19,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BA2
Lettings (as a Landlord)
Postcode: BA2
1
people found
this helpful
Terrible communication. When everything is going ok, they still find reasons to take money from your account on a regular basis. Several times they have deducted rental income from us for "investigative work". Despite repeated attempts, they refuse to tell you what it was for. ...
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“I let several properties using Chappell & Matthews, the service I ......”
5 Star Review
Feb 28,2014
By:
'SJ'
Feb 28,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BA1
Lettings (as a Landlord)
Postcode: BA1
0
people found
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I let several properties using Chappell & Matthews, the service I receive is exceptional. Using this branch represents good value for money as they are very organised, so I rarely have to spend any effort thinking about these properties! I would highly recommend this branch if ...
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“When i started looking for a Bath agent to manage ......”
5 Star Review
Feb 26,2014
By:
'Richard'
Feb 26,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: MARS
Lettings (as a Landlord)
Postcode: MARS
0
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When i started looking for a Bath agent to manage my property lot of people i spoke to had suggested other agents but my sister in law has a property managed by Chappell and Matthews in Bristol, so i thought i'd take a chance and ...
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“If I could give them a worse review than terrible ......”
1 Star Review
Dec 11,2013
By:
'Disgusted'
Dec 11,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA1
Lettings (as a Tenant)
Postcode: BA1
1
people found
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If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. ...
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