Empire Property Management Ltd
Birmingham, B
2.4/5, 9 reviews
33% recommended

“Lots of issues with the property (HMO)...”

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Apr 24,2019
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By: 'Nursey'
Apr 24,2019
2 people found
this helpful
I'm unable to recommend Empire as my experience was poor and caused me a lot of stress. The issues I experienced were as follows:

- CLEANING
On moving in to my room, I found a toenail on the floor. Lovely start. The advertised house 'cleaner' did almost nothing (when she did turn up). She repeatedly didn't show - its a 6 bedroom house & cleaning was essential. In the summer, there were bug eggs in the kitchen due to the fact that there were so many tenants and no cleaner. It was absolutely disgusting, I've never seen anything like it. Empire were told about this & provided with photos to which they repeatedly said that the cleaner would be coming to sort it out... on the next two visits she didn't even sweep, let alone remove the eggs. She then apparently did a 'deep clean'... I don't know what kind of deep clean it was because you couldn't even tell she'd been.

- DRUG SMOKING
At least two tenants smoked weed constantly in their rooms & when reported Empire again did nothing as they said they couldn't "prove" who it was. Who knows what other criminal enterprises were going on in the house - some very dodgy characters in and out who disappeared at random.

- APPLIANCE ISSUES
The dishwasher was full of mouldy crockery & mould inside, it was probably a health hazard. The tumble dryer door was faulty so it wouldn't turn on until one of the male tenants could wrestle it shut. (It was eventually replaced.) The boiler was locked and the heating is controlled by the agency. The shower and sink (top floor bathroom) frequently blocked so by the end of a shower you'd be ankle deep in water. There was some kind of alarm in the hallway just as you entered the house and this beeped CONSTANTLY. It wasn't a quiet beep and yet again, nothing was done.

- INTERRUPTED IN MY ROOM BY A STRANGER (TWICE)
When I was in bed watching TV the door opened & someone from the agency & a viewer stood looking in, apparently they 'thought it was empty'?
The agency unbelievably did this twice, I wasn't given any notice of these viewings (a legal requirement) and I received no apology.

- The agency itself
Empire's attitude shows ambivalence and a lack of respect towards tenants. After escalating complaints to the supercilious owner Paul, he actually said to me 'I don't usually allow tenants to email me directly'. It's a laughably arrogant statement to make to a tenant, without whom you'd have no business. You don't have to 'allow' me to do anything. No one owes you respect - you earn it. He made the usual promises on the phone but failed to return any calls, and I never heard from him again regarding any of my queries. The only time I ever saw staff at the house was when they were showing people around or hurriedly clearing out the room of someone who'd presumably done a runner.

In the interests of balance the rent was low and the PMS they use (Arthur) is easy to use. The landlord also replaced the mattress at my request (thanks to the landlord, not the agent).

Making money, money and more money is really absolutely all this agency is interested in. They say all the right things on the website, but they are no different to any of the others.
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Opening Hours
Address

Empire Property Management Ltd
Suite 2 Chamberlain Building 36 Frederick St
Birmingham
West Midlands
B1 HN
0121 514 8850

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 4 0 0 0 0 2 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“*AVOID* Unclean apartment - Health Hazard!...”

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Apr 07,2024
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By: 'Paula'
Apr 07,2024
0 people found
this helpful
*AVOID* Empire, lettings & property company failed this apartment with shocking housekeeping/lack of it. When attempting to use neatly rolled towels placed on the bed, it was evident someone had utilised a towel as toilet paper!! I found it difficult to believe the cleaner would ...
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“No show on confirmed booking and rude over the phone...”

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Mar 09,2022
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By: 'Saqib'
Mar 09,2022
4 people found
this helpful
I was confirmed for a viewing to purchase a property by Paul Tanner. When we went to the property at the set time, there was nobody there. We spoke with the customer service and Paul called back. Instead of apologising for not showing up he ...
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“Terrible experience. Freezing house, mould ev......”

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Feb 11,2021
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By: 'Tenant'
Feb 11,2021
3 people found
this helpful
Terrible experience. Freezing house, mould everywhere. Don’t rent with these, ever! Letting agent staff are rude and don’t care, wasn’t even given landlords contacts for weekend issues....
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“Thank you for doing such a great job!...”

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Aug 23,2020
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By: 'Spirid'
Aug 23,2020
0 people found
this helpful
Management by Empire LPM comes with a consistent level of attention to detail, transparency and reliability. The team are always friendly and helpful. Thank you for doing such a great job!...
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“Empire went above and beyond to find a tenant within a few days of our property being on the market!...”

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Aug 22,2020
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By: 'George'
Aug 22,2020
0 people found
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Empire went above and beyond to find a tenant within a few days of our property being on the market and negotiated a good deal which works for us and the tenant....
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“I would definitely recommend any landlord to ......”

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Aug 21,2020
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By: 'Mark'
Aug 21,2020
0 people found
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I would definitely recommend any landlord to make use of the services that Empire property management provides. They are doing an amazing job in managing our property....
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“Circus...”

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May 13,2019
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By: 'Concerned'
May 13,2019
6 people found
this helpful
I had the unfortunate experience of living in a property "managed" by Empire. During that time they were slow to respond to repair requests, tried to increase rent without following statutory processes and failed to provide consistent heating and hot water in the property. They ...
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“Lots of issues with the property (HMO)...”

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Apr 24,2019
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By: 'Nursey'
Apr 24,2019
2 people found
this helpful
I'm unable to recommend Empire as my experience was poor and caused me a lot of stress. The issues I experienced were as follows: - CLEANING On moving in to my room, I found a toenail on the floor. Lovely start. The advertised house 'cleaner' ...
read full review
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“If your a tenant do not get involved with these ......”

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Mar 26,2020
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By: 'TREAT'
Mar 26,2020
19 people found
this helpful
If your a tenant do not get involved with these false faced- two sides of a Clown- part Human part 'stone cold' Evil Manic Machines! Clearly lacking in human emotions such as respect, compassion, consideration. It will 'not' be a peaceful stay atall! With in ...
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By: Randy Lahey
May 06, 2020
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Agreed. Absolutely horrific company. I have 4 separate videos recorded from a security device in my room of Paul tanner (owner) freely going into my room... ILLEGALLY ...
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