97% lettings valuation accuracy
98% lettings fee satisfaction
Apr 23,2019
Apr 23,2019
0
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Absolutely top service. We first dealt with Hollie who was very polite, informative and helpful with information regarding how to apply for the house - After we moved in, we were helped by Jenna, who was fantastically helpful from the start, put up with our all of our questions given this was the first time we had used a letting agent. Every staff member we interacted with was helpful and polite, they helped us get our applications sorted and were very patient with us. Thoroughly recommend them as an estate agent. Top service.
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Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
11th Nov 2024
reviewed by 'Saddique'
6th Nov 2024
reviewed by 'Malgorzata'
4th Nov 2024
reviewed by 'J Wood'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 170 | 7 | 302 | 16 | 15 | 2 | 6 | 1 | 15 | 1 |
Areas covered
Services offered
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Featured Review
a
Feb 03,2023
Feb 03,2023
3
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Nov 11,2024
Nov 11,2024
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I have used several lettings agents in the past, however, the service and processes used by Hannells were of the highest standard.
After a full refurbishment Olivia dealt with the 1st part of the process by visiting and taking the necessary information and photos. Olivia ...
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Nov 06,2024
Nov 06,2024
3
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this helpful
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My letting process was smooth and a very pleasant experience.Mya made it easy for me to understand all steps and she was very responsive.I would also like to express my gratitude to Olivia as she is an extremely nice and easy to deal ...
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Nov 07, 2024
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(1)
Hi Malgorzata!
Thank you so much for your kind words about your moving experience with Mya, Olivia and the Lettings team!
We’re delighted to hear that your letting process was smooth and enjoyable, and that Mya and Olivia made everything easy to understand and were responsive throughout. It’s good to know that both of them provided such a positive experience for you. They are indeed fantastic assets to our team, and your recommendation means a lot to us!
On behalf of everyone at Han ...
Nov 05,2024
Nov 05,2024
3
people found
this helpful
this helpful
I had a fantastic experience with Hannells throughout our entire letting journey. Emma and Chloe provided great support and were always responsive to our needs. I hope their outstanding service continues throughout our tenancy period. Hannells FTW!!...
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Nov 07, 2024
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(1)
Hi Ali!
Thank you so much for your wonderful feedback of your moving experience with Chloe, Emma and the Lettings team!
We’re pleased to hear that Emma and Chloe provided the support you needed throughout your letting journey and that you found them responsive to your needs. We’re committed to maintaining that level of outstanding service for the entire duration of your tenancy, so rest assured, we’re here for you!
On behalf of everyone at Hannells, thank you for choosing us—Han ...
Nov 04,2024
Nov 04,2024
6
people found
this helpful
this helpful
Leanna has always ensured that the reletting of a flat runs smoothly: that the flat is in good condition before viewing and that prospective tenants are checked for suitability...
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Nov 07, 2024
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(1)
Hi J!
Thank you very much for your kind review of your moving experience with Leanna and the Lettings team!
We’re delighted to hear that Leanna has consistently made the re-letting process smooth and straightforward for you. Making sure the flat is in top condition and carefully vetting prospective tenants are priorities we take seriously, and it’s great to know her attention to detail has made a positive difference.
On behalf of all of us at Hannells, thank you for your trust, and ...
Nov 04,2024
Nov 04,2024
5
people found
this helpful
this helpful
Emma and the team made the whole process simple and stress free....
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Nov 05, 2024
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(1)
Hi LL!
Thank you for taking the time to leave a 5-star review of your moving experience with Emma and the Lettings team!
We're really pleased to see that Emma and the team were able to make the whole process of getting your property let simple and stress-free! The team pride themselves on delivering a top notch service and great results for their Landlords so they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for ...
Nov 04,2024
Nov 04,2024
5
people found
this helpful
this helpful
Amazing team at the chellaston branch,all polite and welcoming answered all questions I needed answering ,faultless I’d definitely recommend anybody wanting to rent a property you will not be disappointed...
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Nov 05, 2024
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(1)
Hi M!
Thank you for your fantastic review of your moving experience with Olivia, Emma and the Lettings team!
We’re thrilled to hear that you found the team polite, welcoming, and able to answer all your questions. It’s wonderful to know you had such a positive experience and that you’d recommend us to others looking to rent. Your kind words truly mean a lot to the team!
On behalf of everyone here at Hannells, thank you for choosing us, and we hope to assist you again in the future ...
Nov 02,2024
Nov 02,2024
6
people found
this helpful
this helpful
Happy Landlord: I have been letting my property with this Hannells for two years fully managing my property; they have been very professional, friendly and helpful. Leanna Holmes always makes the process very easy and efficient....
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Nov 04, 2024
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(1)
Hi Hannah!
Thank you so much for leaving such positive feedback about your moving experience with Leanna and the Lettings team!
We're really pleased to see that you've found the team to be professional, friendly and helpful. The team there really pride themselves on delivering a top notch service to their Landlords so they'll be delighted to see your comments, Leanna in particular!
On behalf of everyone here at Hannells, thank you for your continued custom and we look forward to being o ...
Nov 01,2024
Nov 01,2024
6
people found
this helpful
this helpful
Really impressed with the fast and clear communication from Mya. She made sure that finding a place to rent was a smooth and easy process and we were really happy with the service we received from her, thanks....
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Nov 04, 2024
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(1)
Hi Elisabeth!
Thank you so much for sharing your fantastic feedback about your moving experience with Mya.
We’re delighted to hear that her fast and clear communication helped make finding your new rental home a smooth and easy process. Mya takes pride in delivering an exceptional service, so she’ll be thrilled to know you were happy with the support you received.
On behalf of everyone at Hannells, thank you for choosing us to help with your move, and we look forward to assisting yo ...
Nov 01,2024
Nov 01,2024
6
people found
this helpful
this helpful
Always a quick, helpful response - answers questions clearly and in detail....
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Nov 04, 2024
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(1)
Hi Lorna-Jane!
Thank you so much for leaving this great feedback about your moving experience with Leanna and the Lettings team.
We’re really pleased to hear that you’ve consistently received quick, helpful responses and that all of your questions have been answered clearly and in detail. Providing this level of support is something our team is passionate about, so they’ll be thrilled to see your kind words.
On behalf of the whole team here at Hannells, thank you for your comments ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Since putting our property on the rental market with Hannells, we have experienced a friendly, efficient and conscientious service....
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Oct 31, 2024
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(1)
Hi Paul!
Thank you for your 5-star review of your moving experience with Leanna, Vicky and the Lettings team.
We're really pleased to see that since instructing the team to find a tenant for your property, you've found them to be friendly, efficient and conscientious. The team there pride themselves on delivering a great service and getting great results for their Landlords so they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find ...
Oct 30,2024
Oct 30,2024
6
people found
this helpful
this helpful
First class service from Mya - she saw the process through seamlessly from start to finish. Thoroughly recommended....
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Oct 31, 2024
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Hi John!
Thank you for your 5-star review of your moving experience with Mya and the Lettings team.
We're really pleased to see that you felt the service you received from Mya was first-class, and that she saw the process through seamlessly from start to finish. The team there pride themselves on delivering great customer service and Mya in particular will be delighted with your comments.
On behalf of everyone here at Hannells, thank you for your feedback, your recommendation and we ho ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
The service is outstanding and it was really quick and nice. I was looking for a property to move quickly. The property offered by the Hannels was really matched with what I expected. Within a really tied time they could managed to made everything ready ...
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Oct 30, 2024
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(1)
Hi Dilhari!
Thank you so much for taking the time to leave such a brilliant review review of your moving experience with Emma, Chloe and the Lettings team.
We're really pleased to see that you found the team to be friendly, helpful and that they were able to help you find and move into your new property. The team there pride themselves on delivering a top service to their tenants so Emma and Chloe in particular will be delighted to see your comments.
On behalf of everyone here at Hannel ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
First time I’ve Hannells property lettings and couldn’t be more delighted with the service. Was give Emma Cocker as my property manager who was totally professional, she kept me fully informed on everything that was happening during the letting process and after the ...
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Oct 30, 2024
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Hi Denis!
Thank you so much for such a brilliant review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you couldn't be more delighted with the service provided by Emma, who you found to be professional and kept you fully informed at all times. The whole team there pride themselves on their customer service and getting great results for our Landlords, and Emma in particular will be made up to see your comments,
On behalf of everyone here, tha ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
Emma was instrumental in helping us secure our rental property. She was efficient, kept everything on track, and responded to our questions promptly. We appreciated her professionalism and the clear guidance she provided throughout the process. Thanks to her support, we were able to complete ...
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Oct 30, 2024
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Hi!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Emma and the Lettings team!
We're really pleased to see that you found Emma to be professional, helpful and efficient in helping you to secure your new property. The whole team there pride themselves on all of the above and Emma in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're enj ...
Oct 29,2024
Oct 29,2024
8
people found
this helpful
this helpful
A prompt and efficient service to help rent out our property. From marketing for rental to the tenant moving in it was less than 2 weeks. Thanks to the whole Hannells team....
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Oct 30, 2024
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Hi Nathan!
Thank you so much for your 5-star review of your moving experience with Vicky, Mya and the Lettings team!
We're really pleased to see that you found the service to be prompt, efficient and most importantly, that they were able to find a great tenant for your property and get them moved in quickly. The team there pride themselves on delivering great results for the Landlords so they'll be delighted to see you comments.
On behalf of the whole team here, thank you for trusting H ...
Oct 29,2024
Oct 29,2024
7
people found
this helpful
this helpful
Amazing and excellent customer services, well assisted procedures through the journey to my new home...
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Oct 30, 2024
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Hi Joseph!
Thank you for taking the time to leave a 5-star review of your moving experience with Mya and the Lettings team!
We're really pleased to see that you felt the service was amazing and that you were well assisted throughout the journey to moving into your new home. The team there pride themselves on delivering a great service to their tenants and they'll be delighted to see your comments!
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope y ...
Oct 28,2024
Oct 28,2024
5
people found
this helpful
this helpful
Excellent and easy assistance throughout our journey to our new home....
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Oct 29, 2024
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Hi Shantel!
Thank you for taking the time to leave a 5-star review of your moving experience with Mya and the Lettings team!
We're really pleased to see that you felt they were excellent and provided useful assistance throughout the journey to your new home. The team there pride themselves on their customer service so they'll be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope you are enjoying your new home!
All ...
Oct 24,2024
Oct 24,2024
4
people found
this helpful
this helpful
We are pleased by the service we received from Mya and the Hannells team from property search to move-in....
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Oct 28, 2024
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(1)
Hi Adeshola!
Thank you for taking the time to leave such a positive review of your moving experience with Mya, Leanna and the Lettings team.
We're pleased to see that from your initial property search, all the way up to your move-in that you were happy with the service provided and Mya in particular will be delighted with your comments as the whole team their really do pride themselves on the service they deliver!
On behalf of everybody here at Hannells, thank you again for your positiv ...
Oct 21,2024
Oct 21,2024
5
people found
this helpful
this helpful
Fantastic service from start to finish. Leanna and Emma helped us to secure our new home and reassured us through the whole process. We are very happy!...
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Oct 21, 2024
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Hi Tanya!
Thank you for taking the time to leave a 5-star review of your moving experience with Emma, Leanna and the Lettings team.
We're really pleased to see that you felt it was a fantastic service from start to finish and, most importantly, that the team were able to help you secure your new home! They pride themselves on delivering a personal, customer focused service so they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, we're hope you're settl ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
My property was let after only 1 wk of advertising. An excellent service from start to finish. Highly recommend. All staff excellent and professional....
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Oct 18, 2024
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Hi Steven!
Thank you for taking the time to leave such a brilliant review of your moving experience with Mya, Olivia and the Lettings team!
We're really pleased to see that you felt the team were professional and most importantly, that they were able to find a great tenant for your property after just 1 week of advertising! The team there pride themselves on delivering great results for our Landlords so they'll be delighted to see your comments and your recommendation means a lot to us all ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
The staff of Hannells are responsible. Always contact us immediately for any issues...
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Oct 18, 2024
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Hi Jen!
Thank you for your 5-star review of your moving experience with Mya, Chloe and the Lettings team.
We're really pleased to see that you've found the team to be responsible and are always quick to contact you if there's any issues. The team there pride themselves on their service and their pro-activity so they'll be delighted to see this mentioned in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the management of your property and we look fo ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
Great and friendly service, always helpful when we have concerns!:)...
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Oct 18, 2024
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Hi BM!
Thank you for leaving a 5-star review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you've always found them friendly and happy to help when you have concerns. The team there pride themselves on their customer service so they'll be delighted with your comments.
On behalf of the whole team here at Hannells, thank you for your positive feedback and if there's anything we can do to be of service in the future, please feel free to get ...
Oct 15,2024
Oct 15,2024
5
people found
this helpful
this helpful
Really quick and efficient process, didn't have to chase anything up and all promptly done. Didn't have to worry at all and paperwork was digital so easy to access....
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Oct 16, 2024
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Hi Emily!
Thank you for taking the time to leave such a brilliant review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you found them quick, efficient and that you didn't have to chase anything to be done. The team there pride themselves on their customer service and all of the above so they'll be delighted when they see your comments.
On behalf of the whole team here at Hannells, thanks again for your feedback and if there's anything we ...
Oct 11,2024
Oct 11,2024
5
people found
this helpful
this helpful
Emma made process of renting property so much easier and less stressful. She also responded to all my emails very quickly. She was super professional and friendly.
We are super happy in our new house
Thank you for your help Emma...
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Oct 14, 2024
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Hi Jana!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you found her responsive to your emails, friendly and super-professional! The whole team there pride themselves on all of the above so Emma will be delighted to see your comments.
On behalf of the whole team here at Hannells, thank you for your feedback and we wish you many happy memories in your new home!
All the ...
Oct 10,2024
Oct 10,2024
3
people found
this helpful
this helpful
Hannells have been so patient and understanding in our situation. They have helped us find our perfect home.
Special thanks to Emma Cocker who was always happy to take our call and support us through the process. Also a big thank you to Kerrie who ...
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Oct 11, 2024
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Hi Charlotte & Ben!
Thank you for taking the time to leave such a brilliant review of your moving experience with Emma, Kerrie and the Lettings team.
We're really pleased to see that you found them to be patient, understanding and that they were able to help you find your perfect home. The whole team there pride themselves on delivering a great service so they'll be delighted to see your comments - especially Emma and Kerrie.
On behalf of the whole team here, we wish you many happy memo ...
Oct 01,2024
Oct 01,2024
3
people found
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this helpful
Good customer service the process was straightforward from the start...
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Oct 02, 2024
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Hi "O.B"!
Thank you so much for your 5-star review of your moving experience with Leanna, Mya and the Lettings team.
We're really pleased to see that you felt the customer service was good and that the process was straight-forward from the start. The team pride themselves on both of the above so they'll be delighted when they see your comments.
On behalf of the whole team here at Hannells, thanks again for your positive feedback and if we can ever be of service to you again in the futu ...
Sep 30,2024
Sep 30,2024
3
people found
this helpful
this helpful
The team at Hannels have been fantastic from start to finish. We have had every confidence in their advice and recommendations....
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Oct 01, 2024
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Hi Sam!
Thank you for your 5-star review of your moving experience with Olivia, Mya and the Lettings team.
We're really pleased to see that you've found them to be fantastic from start to finish and that you have confidence in their advice and recommendations. The team there pride themselves on their knowledge and service so they'll be delighted to see this mentioned in your comments.
On behalf of the whole team here, thank you for trusting Hannells to find a tenant for your property an ...
Sep 28,2024
Sep 28,2024
3
people found
this helpful
this helpful
The team at Hannells are excellent and deliver an outstanding service, Vicki and Mya have been fantastic and very supportive - they understand me as an individual and not just as a client and have been very supportive and they consistently provide a high level ...
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Sep 30, 2024
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Hi "A"!
Thank you so much for such a wonderful 5-star review of your moving experiences with Mya, Vicky and the lettings team.
We're really pleased to see that you feel the service delivered has not only been excellent, but that Vicky and Mya in particular have both been supportive, responsive and efficient. The team there pride themselves on delivering a top-notch service to their Landlords so they'll be delighted to see your comments.
On behalf of the whole team here, thank you for co ...
Sep 28,2024
Sep 28,2024
3
people found
this helpful
this helpful
Mya, Olivia and the team at Chellaston have been great. They marketed and successfully let my property very quickly. The process was clear and I was kept well informed throughout. All the members of the team were friendly and helpful and communicated well with each ...
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Sep 30, 2024
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Hi Sarah!
Thank you for taking the time to leave such a brilliant review of your moving experience with Mya, Olivia and the Lettings team.
We're really pleased to see that they were able to find a great tenant for your property quickly and that they kept you informed throughout the process. The team there pride themselves on delivering a fantastic service and both Mya and Olivia in particular will be delighted to see your comments.
On behalf of the whole team here, thank you for trustin ...
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