Apr 23,2019
Apr 23,2019
21
people found
this helpful
this helpful
A very promising sales pitch to get our business led us to feel we had chosen the right company to take management of our block. Alarm bells rang instantly when it took three attempts to send us a contract with firstly our company name and number. Then second version had right name, spelt incorrectly, and still wrong co. no. Third attempt got it right. From that point on communications were ignored, despite several attempts. Eventually we were forced to write a letter and send by recorded delivery. A shrill and defensive reply eventually received, with promise to try to improve their communications. Our next need to contact them was met by same wall of silence. We have given them notice and are now trying to get an invoice they've raised cancelled and our money refunded. Charged us for their time dealing with a company that they appointed to do a H&S and fire report. It wasn't fit for purpose, contradicted it's own recommendations and omitted most if the information we provided in advance. We refused to accept it or pay for it. VFM then decided to charge us for their time dealing with their contractor.
They have poor internal communications, messages not passed on. Are defensive if asked to improve, assuming you get a reply. Whole point of appointing them was to manage our block. Using them has taken up more time than self management.
They have poor internal communications, messages not passed on. Are defensive if asked to improve, assuming you get a reply. Whole point of appointing them was to manage our block. Using them has taken up more time than self management.
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Dec 21, 2023
Regrettably, I must echo the comments made on April 23 2019 - 4 years on and no improvement. They waste their time and effort and our money in not responding. Really a waste of space
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Latest Reviews
15th May 2020
reviewed by 'Jeannette'
23rd Apr 2019
reviewed by 'VFM....not!'
Opening Hours
Address
VFM Property Management Agents
137-139 High Street
Greater London,Beckenham
United Kingdom
BR3 1AG
020 8658 6824
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- BR3
- CR3
- SE23
- Greater London, Surrey, Kent
- CR0
- SE20
- SE19
- SW9
- SE25
- BR1
- SM7
- CR2
- SE3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 15,2020
May 15,2020
0
people found
this helpful
this helpful
VFM provide an excellent service, I have always found them helpful and professional, and they respond quickly to points raised....
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read full review
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Apr 23,2019
Apr 23,2019
21
people found
this helpful
this helpful
A very promising sales pitch to get our business led us to feel we had chosen the right company to take management of our block. Alarm bells rang instantly when it took three attempts to send us a contract with firstly our company name and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21, 2023
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Regrettably, I must echo the comments made on April 23 2019 - 4 years on and no improvement. They waste their time and effort and our money in not responding. Really a waste of space ...
Vendor Fees
Block Management services from £150 plus VAT per unitLandlord Fees
N/ATenant Fees
N/A Last updated at 21/05/2024, 4:58 PM by R DyerComplaints Procedure
Available on request including membership of hte Property Ombudsman
Last updated at 3:58 PM 21/05/2024 by R Dyer
