67% sales valuation accuracy
83% sales fee satisfaction
91% lettings valuation accuracy
89% lettings fee satisfaction
Oct 10,2012
Oct 10,2012
1
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On Monday the 8/10/2012 I have seen a property on Zoopla, Contacted the agent Regal estate at Willesden green, trying to have some information and arrange a viewing,
The agent mentioned that it was a quick sale and there for, before any viewing they need to see an agreement in principal, in a way to be sure that we have a mortgage in place,
My reply to that is we haven't got such paper and at my knowledge if we do ask the bank for an agreement in principal we may be subject to a credit check, and this paper is valid only for few months, in other words I said to the agent if I get this paper, view the property that you are advertising and we don't like it, then if we don't find a property before the agreement in principal expires, we will have to apply for another one and that may affect our credit score.
Eventually my wife and I decided to go the estate agent in person and brought with us a Mortgage illustration that we did few weeks before in our bank to show that we are serious buyers.
So they were happy with that, they took our details and booked us for a viewing next day the 09/10/2012 at 14.30 right outside the property.
I must say the customer service was non-existent very cold manners, not a single smile, nothing to show that you are welcome in their premises.
The next day, we have received a call before mid-day cancelling the appointment, telling us that they are waiting for the vendor to hand over the keys to access to the property and they will get back to us in the same afternoon or tomorrow morning, I was a bit suspicious of that call, knowing that the Vendor is in a rush and want a quick sale.
We haven't heard from them in the afternoon, so I have called the next day, the agent on the phone was saying they are still waiting for the keys and he will get back to me as soon as possible to tell me about the viewing.
Finally NO answer again from them, I had to call them on the same day around 5pm and the agent told me that it was SOLD, that the other branch did the deal.
I said why you didn't call us to let us know, he said that the other branch did the viewing and they just sold it a moment ago, I THOUGHT THEY DID NOT HAVE THE KEYS TO VIEW THE PROPERTY.
They were not honest with us, very poor customer service, NO communication, wasted our time luckily we did not apply for the agreement in principal which cost money. and when I have complained and on the phone and mentioned that I was going to write a review and that I need the name of the person that I am speaking with, he said NO and added you will hear from my solicitor an hang up the phone on me.
The agent mentioned that it was a quick sale and there for, before any viewing they need to see an agreement in principal, in a way to be sure that we have a mortgage in place,
My reply to that is we haven't got such paper and at my knowledge if we do ask the bank for an agreement in principal we may be subject to a credit check, and this paper is valid only for few months, in other words I said to the agent if I get this paper, view the property that you are advertising and we don't like it, then if we don't find a property before the agreement in principal expires, we will have to apply for another one and that may affect our credit score.
Eventually my wife and I decided to go the estate agent in person and brought with us a Mortgage illustration that we did few weeks before in our bank to show that we are serious buyers.
So they were happy with that, they took our details and booked us for a viewing next day the 09/10/2012 at 14.30 right outside the property.
I must say the customer service was non-existent very cold manners, not a single smile, nothing to show that you are welcome in their premises.
The next day, we have received a call before mid-day cancelling the appointment, telling us that they are waiting for the vendor to hand over the keys to access to the property and they will get back to us in the same afternoon or tomorrow morning, I was a bit suspicious of that call, knowing that the Vendor is in a rush and want a quick sale.
We haven't heard from them in the afternoon, so I have called the next day, the agent on the phone was saying they are still waiting for the keys and he will get back to me as soon as possible to tell me about the viewing.
Finally NO answer again from them, I had to call them on the same day around 5pm and the agent told me that it was SOLD, that the other branch did the deal.
I said why you didn't call us to let us know, he said that the other branch did the viewing and they just sold it a moment ago, I THOUGHT THEY DID NOT HAVE THE KEYS TO VIEW THE PROPERTY.
They were not honest with us, very poor customer service, NO communication, wasted our time luckily we did not apply for the agreement in principal which cost money. and when I have complained and on the phone and mentioned that I was going to write a review and that I need the name of the person that I am speaking with, he said NO and added you will hear from my solicitor an hang up the phone on me.
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Opening Hours
Address
Regal Estates (London)
383 High Road
Willesden Green,London
Greater London
NW10 2JR
020 8459 2530
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 83% | £0 | £0 |
| Lettings | 91% | 89% | £600 | £2,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 11 | 1 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 12,2024
Jul 12,2024
0
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Helped me rent my first property in Willesden Green. Smooth process!...
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Dec 03,2020
Dec 03,2020
0
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Fantastic service - very friendly and efficient throughout the whole process. Sunil and Pritesh were amazing - thanks for all your help!...
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Oct 04,2019
Oct 04,2019
0
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Happy with their customer service, they do what they say and dont blag like other agents. I would recommend their service to others....
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May 14,2019
May 14,2019
0
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Happy with their service overall. There fees are a bit on the high side however you get what you pay for. I found this out the hard way after using a cheaper agent, went through a terrible time. Any way been using Regal for a ...
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Comment on agent fees
High side but get the job done well
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Mar 25,2019
Mar 25,2019
0
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We were having some issues in our house and Regal were quick to resolve for us. I can't ask for more, the issues were not down to them or the landlord, just one of those things! Happy with the quick response not like my old ...
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Comment on agent fees
Who likes to pay fees? But they were reasonable
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Jan 08,2019
Jan 08,2019
1
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Myself and the other tenants in my block have suffered the immense misfortune of having Regal Estates appointed as the initial agent by the developer, they have been absolutely atrocious throughout. E-Mails and Phone Calls are left unanswered for up to months on end, face-to-face ...
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Comment on agent fees
Overpriced
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Dec 14,2017
Dec 14,2017
0
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Very good service from the team at Regal Estates. Good communication and friendly team. Thanks for all of your help....
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Comment on agent fees
Reasonable
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Dec 07,2017
Dec 07,2017
0
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Very happy with their service. Let out my house quickly and the tenancy agreement they use is very comprehensive. Found us some great tenants. Would use them again.5/5....
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Comment on agent fees
Reasonable, bit on high end but happy with service.
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Apr 06,2017
Apr 06,2017
0
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I found RegalEstates Willesden Green, NW10 excellent in finding me good tenants & managing the 3 flats very swiftly & efficiently.
My personal dealing via in person, email & by phone with Pritesh & Sunil very easy & pleasant experience. Their administration is also very commendable.
I have dealt with them ...
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Comment on agent fees
Good.
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Apr 05,2017
Apr 05,2017
0
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Because we live in a remote area, I enlisted the help of Regal Estates to manage our property. They have been nothing but helpful & responsive to any issues encountered, giving me peace of mind that our property is being ably managed. I would recommend them ...
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Apr 05,2017
Apr 05,2017
0
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have been a customer of Regal for 1year. They have been extremely helpful and professional and dealt with any concerns that I had in the best way possible. I would highly recommend Regal Estates....
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Comment on agent fees
Good
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Jul 04,2016
Jul 04,2016
0
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I have recently let out my property through Regal Estates in Willesden. The service I received from Sunil and the rest of his team was above all expectations. This was my first time letting a property and I was anxious about the process but they ...
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Comment on agent fees
Average
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Jun 08,2016
Jun 08,2016
0
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Sunil and the Regal team have now looked after my portfolio of properties for the last 3 years. It has proved to be a wise decision They see the bigger picture with regards to long term investment and the gain resulting therefrom. Barely have I had ...
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Comment on agent fees
Fees are not cheap but good value for money
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May 30,2016
May 30,2016
0
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A professional team. Friendly and excellent service. Everything was done on time and they were very helpful. I would recommend them to landlords....
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May 27,2016
May 27,2016
0
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My experience with Regal is really good, I dealt with Sunil and Vik. Both provided a good service to help me with everything I needed. Available for anything at any time and even not in office hours, which I appreciate. Thanks to them and the ...
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Comment on agent fees
Fair
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May 26,2016
May 26,2016
0
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Many thanks to the whole team at Regal Estates - they made letting out my flat easy. Every single question I had was quickly answered. They provided me with guidance and help at all stages of the process. They are professional in their approach and ...
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Comment on agent fees
Competitive
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May 24,2016
May 24,2016
0
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Very pleased with the regal team. I was looking to move quickly within a three week period and found me a flat that suited my needs. They were equally friendly and accommodating when I unfortunately had to move earlier than expected. I'd highly recommend the ...
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Comment on agent fees
Reasonable.
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May 16,2016
May 16,2016
0
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I have been a customer of Regal for the last 2 years. It is fair to say that I have high standards, so choosing a suitable lettings agent for my property was not a decision taken lightly. However, in deciding to go with Regal Estates, I ...
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Comment on agent fees
Reasonable for what they offer.
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Jan 29,2016
Jan 29,2016
0
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Thank you to everyone at Regal Estates for helping me to rent my property in Willesden Green. Sunil was very good at keeping me informed at all stages and his market appraisal was very accurate so particular thanks to him. Very professional and honest on ...
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Comment on agent fees
Average fees. Went for full management.
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May 28,2015
May 28,2015
0
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I have been dealing with Regal Estates for the last five years since acquiring a buy-to-let property through them in Kensal Rise NW10 and the service has never been less than impeccable. They have always been able to let the property rapidly to well qualified ...
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Mar 23,2015
Mar 23,2015
0
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The flat hunting experience although a daunting task for some was made completely pain free with Regal. Booking in the viewing was super easy and they could not have been more pleasant on the phone. The first flat we saw w. as an instant winner ...
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Comment on agent fees
‚£150 per person admin charge. Reasonable as they told us no additional charges if we renew.
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Aug 12,2014
Aug 12,2014
1
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Sunil and team take the lazy approach to doing business, being hawkish about getting paid but providing absolutely no service in exchange for that. The property was plagued with problems from the start (windows not opening, bathroom and toilet doors not locking but most importantly ...
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What agent could do to change your mind?
When challenged, Sunil's response is not to actually ensure that he and his team provide proper service and have their facts in order, but to be mouthy and smart instead.Attached Filesnbsp;
Comment on agent fees
Charging ‚£300 for doing absolutely nothing is a clear rip-off.
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Aug 05,2013
Aug 05,2013
2
people found
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I have used Regal Estates for many years and i am always impressed with their professionalism. This time around they rented a new flat i had purchased and achieved a rental figure and good set of tenants surpassing my expectations. All the staff were very ...
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Feb 10,2013
Feb 10,2013
11
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They were very pleasant to deal with and understood the type of property we were seeking. They managed to organise are paper work in a short space of time and helped get us set up quickly in our new home. Thanks once again.
Maria...
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Feb 10,2013
Feb 10,2013
12
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I have used Regal Estates for 6 years and i have always had a good service from them. I would recommend them to anyone looking to let their home or buy 2 lets....
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Jan 30,2013
Jan 30,2013
10
people found
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this helpful
I chose to use Regal Estates after a few other agents let me down. Their fees are reasonable and you get a good service. Found me a tenant in 3 days with checks etc completed in 48 hours. I will use them again for my other properties....
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Jan 28,2013
Jan 28,2013
6
people found
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this helpful
We have used Regal to let our portfolio for over 4 years now and they have always been professional and courteous. We would highly recommend their letting and rent collection service if like us you don't need full property management....
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Jan 26,2013
Jan 26,2013
9
people found
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this helpful
We had to find a place to move to in 2 weeks due to our landlord selling our house. Regal showed us 3 houses/ flats and we loved one of them and was able to move in a short time frame. Thanks for your help. You made ...
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Jan 24,2013
Jan 24,2013
9
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this helpful
We just sold our property through Regal, found a buyer quite quickly and advised us to hold out for the best price, which we did and got slightly more than we anticipated, the rest was explained well, a few hiccups at solicitors stage, but not ...
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Dec 12,2012
Dec 12,2012
14
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I used Regal Estates in Willesden to sell my property as I received a flyer through the door promoting their service, so I called them along with 2 other agents who I had value my 4 bedroom house, they were very professional from start to finish. The ...
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Last updated at 2:50 PM 29/08/2019 by allAgents
