82% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 21,2019
Apr 21,2019
0
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I had an offer accepted on a property in Hove through Fox & Sons. It was for a 2 bedroom property that I was told had just come back on the market after a previous buyer from Scotland had run in to difficulty with their finances.
While the transaction was progressed quickly I grew increasingly concerned by the seller not providing a copy of the original lease (it was a Share of Freehold) - weirdly they had provided copies of two amendments to the lease, but not the original. I had lined up a mortgage, but did not want to spend good money on surveys until I had seen the lease.
**** and ** seemed fine with me requesting this until after four weeks they told me that (all of a sudden) the seller had had second thoughts. This was conveyed to me by email, at 8pm on a Friday. I was really upset and quite angry that they did not have the good manners to call me and explain the situation.
I decided to head down from London to the property the following morning, and by chance was able to bump into the seller outside the property. We had a calm conversation. The seller said that I really should speak to ****. I asked whether they were pulling out of selling or whether they had found a different buyer. He said the latter.
After this I headed to Fox and Sons and saw **. While she sympathised with my situation, her (and ****'s) feedback was that this was my fault for not progressing with a survey. The idea that this was a bit risky without seeing the original lease made no sense to them. Pity they didn't say this earlier...
Lastly, I asked what the sellers intentions were. ** said they wanted to reflect on the situation and were not minded to go through with any sale. Looking on Rightmove I have now learned that the sale was completed not long after this debacle.
To make matters worse, they knew that I was renting, and given their previous encouragement about how keen the seller was to complete (given the early offer having fallen through) I had handed my notice in on my tenancy.
I strongly suspect that I was gazumped. While Fox and Sons would have made very little financial gain out of this, they certainly could have managed their relationship with me better and helped ensure the original lease was forwarded to move the transaction forward. Their cowardly means of communicating was the final straw.
I would advise all buyers to be cautious when using Fox and Sons in Hove.
While the transaction was progressed quickly I grew increasingly concerned by the seller not providing a copy of the original lease (it was a Share of Freehold) - weirdly they had provided copies of two amendments to the lease, but not the original. I had lined up a mortgage, but did not want to spend good money on surveys until I had seen the lease.
**** and ** seemed fine with me requesting this until after four weeks they told me that (all of a sudden) the seller had had second thoughts. This was conveyed to me by email, at 8pm on a Friday. I was really upset and quite angry that they did not have the good manners to call me and explain the situation.
I decided to head down from London to the property the following morning, and by chance was able to bump into the seller outside the property. We had a calm conversation. The seller said that I really should speak to ****. I asked whether they were pulling out of selling or whether they had found a different buyer. He said the latter.
After this I headed to Fox and Sons and saw **. While she sympathised with my situation, her (and ****'s) feedback was that this was my fault for not progressing with a survey. The idea that this was a bit risky without seeing the original lease made no sense to them. Pity they didn't say this earlier...
Lastly, I asked what the sellers intentions were. ** said they wanted to reflect on the situation and were not minded to go through with any sale. Looking on Rightmove I have now learned that the sale was completed not long after this debacle.
To make matters worse, they knew that I was renting, and given their previous encouragement about how keen the seller was to complete (given the early offer having fallen through) I had handed my notice in on my tenancy.
I strongly suspect that I was gazumped. While Fox and Sons would have made very little financial gain out of this, they certainly could have managed their relationship with me better and helped ensure the original lease was forwarded to move the transaction forward. Their cowardly means of communicating was the final straw.
I would advise all buyers to be cautious when using Fox and Sons in Hove.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 92% | £265,000 | £1,554,700 |
| Lettings | 0% | 0% | £995 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 9 | 2 | 1 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 13,2023
Jan 13,2023
0
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I had my property on sale with Fox & Sons Hove branch for no less than 3 years.
Admittedly it probably was a niche house to sell as it had seven bedrooms. However, there were a whole series of problems that didn't help the sale.
Firstly, I ...
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Dec 17,2022
Dec 17,2022
0
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Whom ever gave them a 5 star rating is…
Whom ever gave them a 5 star rating is lying, probably Ono of their own, they are the worst agents ever, they ask for garentors huge deposits agency fees but when you move in it's not decorated and ...
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Mar 29,2022
Mar 29,2022
0
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Proactive and Communicative - the team made our difficult process of selling very easy and smooth. Will be the only agent I use moving forward....
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Mar 27,2022
Mar 27,2022
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Excellent service, reliable, efficient and friendly team. I bought and sold through the fox & sons hove office and wouldn’t hesitate to recommended to anyone....
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Mar 27,2022
Mar 27,2022
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Excellent service, reliable, efficient and friendly team. I bought and sold through the fox & sons hove office and wouldn’t hesitate to recommended to anyone....
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Mar 25,2022
Mar 25,2022
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I sold property through the Fox & Son’s Hove office. They did a thoroughly good job throughout, helpful, friendly and communicative and secured me an offer over asking price and helped me see it through to completion. Darren and Keira were so helpful snd I ...
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Jan 13,2022
Jan 13,2022
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We originally bought the flat from Fox & Son's. So when we came to sell, we returned to Fox & Sons. The process was professional and the viewings were limited to open house days. This suited us as we have a small child and it is hard ...
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Jan 10,2022
Jan 10,2022
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I dealt with Fox and Sons in Hove for the purchase of a flat on Hove seafront in late 2021. All the staff at the branch were extremely helpful throughout the whole process, even when the seller had to get rid of an awkward tenant, they ...
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Apr 21,2019
Apr 21,2019
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I had an offer accepted on a property in Hove through Fox & Sons. It was for a 2 bedroom property that I was told had just come back on the market after a previous buyer from Scotland had run in to difficulty with their finances.
While ...
read full review
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Feb 20,2019
Feb 20,2019
0
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Fox and sons were great from start to finish. Really took the pressure off at a stressful time. Alan, the financial advisor really gave me some great advice and got me a great mortgage deal....
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Comment on agent fees
Fair
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Dec 19,2018
Dec 19,2018
0
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Drew and the team are streets ahead of the competition. I swapped to Fox and Sons at the end of a pointless, painful and frustrating period in the hands of another Hove estate agent. The difference was astonishing. The service is prompt and (hurrah!) proactive. ...
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Comment on agent fees
Not the cheapest but worth every single penny.
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Jul 24,2018
Jul 24,2018
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I used to think that all estate agents were as depicted on tv - grasping and a bit shady (I did grow up in London)... but my experience with Aston and Dmitri and all the staff at Fox's has been a pure pleasure and taken ...
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Comment on agent fees
Perfectly acceptable
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Apr 30,2018
Apr 30,2018
0
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I have been extremely pleased with the service and results of my sale of my property with your branch and with all the help and all the requests and queries were dealt with very promptly. Very pleased all round....
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Comment on agent fees
Seems to be average
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Aug 27,2016
Aug 27,2016
2
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Poor! They persuaded me to cancel my previous contract I'd signed up for with another chain estate agent with all sorts of promises but never delivered. The ad on Rightmove was poor, both the write up and photo's, and the valuation was over the top ...
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What agent could do to change your mind?
Bad. Agreed a set fee which ended up being over 1% of the offer they persuaded me to accept.Attached Filesnbsp;
Comment on agent fees
Bad. Agreed a set fee which ended up being over 1% of the offer they persuaded me to accept.
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Oct 04,2013
Oct 04,2013
10
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I have left it a couple of months to write this review to see if the red mist cleared, but it hasn't!!
Fox & Sons gave me the most consistently diabolical service that I have EVER received. From the manipulation techniques used in the value/negotiation (...
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Apr 25,2013
Apr 25,2013
21
people found
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Livid! Viewed property with this agent ( who give other agents such a bad name) offered on the spot
Offer accepted week later BUT was pretty much bullied & blackmailed into getting a mortgage through them even though we had a few mortgage offers already. Agent told ...
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What agent could do to change your mind?
Stop trading! Stop using false conditions on buyers / sellersAttached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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