94% sales valuation accuracy
96% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
Apr 19,2019
Apr 19,2019
1
people found
this helpful
this helpful
ROBERT DAVIES Own's this Company and writes his OWN REVIEWS HERE for Example who in their right mind would write a REVIEW about him being the 'BEST and should get First Price as he is so GOOD' No Clients would write such a Review about his Agents apart from HIMSELF!
Totally UNTRUSTWORTHY and a Total IDIOT.
Totally UNTRUSTWORTHY and a Total IDIOT.
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Apr 20, 2019
Dear Mo,It is a little difficult for me to respond to your comments as they appear somewhat unfounded. I do not have a record listed under 'Mo' so I do not know who you are or what property you have viewed if any. However, if you have indeed contacted us wishing to view a property and feel that our service has been lacking then I of course apologise for this and I would recommend any customer who is less than satisfied to contact myself directly and give us an opportunity to put it right.
What I cannot accept are comments deriding our customers who have taken the time to leave genuine, verified reviews reflecting on our service.
As you will already know from leaving this review yourself, you have to submit an email address and state what your business with Turners has been. So to suggest our reviews are somehow fake or that we really the have time to sit and make these up is unfair, and frankly, rather silly.
We value all feedback good and bad, and All Agents provides a platform for that, which is why we do not report negative reviews as abuse or attempt to delete them, as we know our customers are intelligent enough to make up their own minds, and with over 130 postive reviews and with a 96% satisfaction rate, I believe we are doing something right.
Again, I reiterate you very much have the opportuntiy to contact us and let us try to put things right or at the very least address your concerns.
Yours Sincerely,
Robert Davies - Turners Property.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Oct 2023
reviewed by 'Helen'
8th Apr 2022
reviewed by 'mrs k stone'
24th Feb 2020
reviewed by 'Stacey'
Opening Hours
Address
Turners Property
105 London Road
Morden
Surrey
SM4 5HP
020 8687 9787
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 96% | £36,000 | £590,000 |
| Lettings | 93% | 86% | £540 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 0 | 12 | 2 | 76 | 1 | 30 | 0 | 2 | 4 |
Areas covered
- SM4
- Morden
- SW19
- Sutton
- SM1
- Merton Park
- SM6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 16,2023
Oct 16,2023
0
people found
this helpful
this helpful
Turners have sold 3 properties for me over the past few years the service I received each time has been 1st class. Rob always kept me informed throughout the selling process, giving feedback after each viewing. The last property I sold the sales market was very ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2022
Sep 15,2022
0
people found
this helpful
this helpful
We had a terrible experience with Turners. They took advantage of us by suggesting to deduct end of tenancy cleaning charges from our deposit. I thought they would act professionally and allowed them to do so. However they charged us 7 times higher than the market ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2022
Apr 08,2022
0
people found
this helpful
this helpful
Turners are definitely the best at dealing with tricky sales, and definitely go above and beyond. Just can't thank Rob and his excellent staff enough for all there help and support. Many thanks to them all....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2021
Feb 26,2021
0
people found
this helpful
this helpful
We are so pleased that we chose Turners. Rob guided us through our house sale with the utmost care, professionalism and attentiveness to detail, while also remaining steadfast and cheerful throughout. We were kept well-informed throughout the whole process, with Rob confidently navigating us through ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
I highly recommend Turners Estate Agents. Rob Davies is a credit to his profession. Rob recently sold my property, which needed to be fully renovated and Rob knew exactly the right type of buyer.
Using his expertise and knowledge of the local area he was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2019
Jun 20,2019
0
people found
this helpful
this helpful
I cannot thank Turners Estate agents enough, completely professional and trustworthy throughout the purchase process.
I want to thank Rob Davies for keeping all parties up to date at every stage of the purchase, he was excellent throughout.
If your thinking of selling or purchasing ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
Thoroughly professional service from Robert Davies of Turners. Kept me informed of progress of sale throughout and dealt with any issues that arose very efficiently. I would certainly use Turners again....
read full review
read full review
Comment on agent fees
Fees were reasonable and on par with other Agencies.
Was this helpful?
Yes
Yes
May 01,2019
May 01,2019
0
people found
this helpful
this helpful
Rob sold our house in Morden during a very difficult period in the market and got us a really good price.
I would definately use Turners again as I found them helpful, professional and honest, I can't say the same for other agents I've used ...
read full review
read full review
Comment on agent fees
The Agents fees were reasonable and a lower than the competition offered us.
Was this helpful?
Yes
Yes
Apr 19,2019
Apr 19,2019
1
people found
this helpful
this helpful
ROBERT DAVIES Own's this Company and writes his OWN REVIEWS HERE for Example who in their right mind would write a REVIEW about him being the 'BEST and should get First Price as he is so GOOD' No Clients would write such a Review about ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Apr 20, 2019
View all comments
(2)
Dear Mo,
It is difficult for me to respond to this review as I do not have any records of anyone listed as 'Mo' nor any recall of any viewings or contact that you have had with us.
However, if you contacted us to view a property and we have not delivered the best customer service then of course I apologise for this and would ask that you contact us directly so that we can look further into the situation. Indeed I would ask any customer who feels our service has been lacking to say so and g ...
Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
I think that Rob from Turners should be awarded Estate agent of the Century !! he has been totally fab through the whole of what turned out to be a difficult sale . He made a difficult situation into a practical solution and when problems arose at ...
read full review
read full review
Comment on agent fees
very fair
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
I cannot praise Turners Estate agents enough, completely professional and trustworthy throughout the whole house selling process.
I want to thank Rob Davies personally for his customer skills and keeping all parties up to date at every stage of the sale, he was excellent throughout.
...
read full review
read full review
Comment on agent fees
Excellent, could not do any better.
Was this helpful?
Yes
Yes
Nov 28,2018
Nov 28,2018
0
people found
this helpful
this helpful
Exceptional service from Rob.
Nothing was too much for Rob, always kept to his word.
Polite and professional.
Also a mention to other staff members, thank you very much for your help and support....
read full review
read full review
Comment on agent fees
Same as other agents so no issues.
Was this helpful?
Yes
Yes
Nov 19,2018
Nov 19,2018
0
people found
this helpful
this helpful
Turners are a highly profession estate agency who know the Morden area intimately. I purchased through them and had a superb experience through a protracted purchase (no fault of theirs). No hesitation in recommending Turners as the go-to agency if you're looking to buy or ...
read full review
read full review
Comment on agent fees
Buyer so doesn't apply
Was this helpful?
Yes
Yes
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
Rob and Lee at Turners sold our property and it was a slick, efficient and professional service. They are very knowledgeable about the area and had great advice when listing the property. When we experienced some delays close to the end of the sale, Rob ...
read full review
read full review
Comment on agent fees
Fees are good and they are flexible
Was this helpful?
Yes
Yes
Sep 21,2018
Sep 21,2018
0
people found
this helpful
this helpful
Thanks to John we found a wonderful new family home, after a few nightmare weeks of looking. Both he and Nicola made the whole process very easy and smooth. Very happy with the service from Turners and would recommend them to friends and family....
read full review
read full review
Comment on agent fees
Very fair prices
Was this helpful?
Yes
Yes
Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
I dealt with Rob and John for my purchase and rental over last 1 year. On both occasions, the professiaonl services offered by Turner is exceptional. Kept me up to date at all the times and everything you would need from the estate agent to ensure ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
Working with John and his team was very easy and I would highly recommended using their services. I went with them because i felt they were the most trusted and gave me that peace of mind. Even after the service had finished John was still ...
read full review
read full review
Comment on agent fees
Agent fees were reasonable
Was this helpful?
Yes
Yes
Aug 24,2018
Aug 24,2018
0
people found
this helpful
this helpful
Both agents were extremely helpful, this was our first time renting a flat and they made it stress free and easy....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 24,2018
Aug 24,2018
0
people found
this helpful
this helpful
Robert showed us around the property, he had a very down to earth and personable nature. He gave us all the information we needed and time and space to discuss our thoughts. Robert also gave us a chance to view the property earlier than anticipated.
...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
“Amazing service! With my busy life I manage to buy the house with 5 star support and advice from Robert!...”
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
If you have job like mine(consultant In Acute Medicine)with no time , this agency can help you to buy your dream home and help you to find mortgage advisor (equity brilliant)and the solicitor!
Please relax and enjoy your experience!
Dr Eka Nandoshvili...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 03,2018
Aug 03,2018
0
people found
this helpful
this helpful
From start to finish Rob and Lee at Turners sold our property and are by far the top estate agents in my book, very friendly with great advice and informative, in fact Rob knew more and explained what was going on much more than our ...
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Jul 10,2018
Jul 10,2018
0
people found
this helpful
this helpful
I reached out to Nicola regarding a personal matter that affected my tenancy and she handled the situation outstandingly, showing true compassion and doing everything she could to help my situation.
I hope management are aware that they have a lovely, compassionate and hardworking employee ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 10, 2018
View all comments
(1)
Hi Elliot - Thank you for your kind words regarding Nicola. She is not only a valued member of the team but also a friend and it isn't a surprise that she has shown the compassion she has towards you. I'm glad to hear that things have worked out for you ...
Jun 07,2018
Jun 07,2018
0
people found
this helpful
this helpful
Many thanks to Lee and Rob great results from both of you, is wasn't an easy job for you many up and downs but I felt you always put me at ease and tried your very hardest to sort the problems out , found you both ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
Turners, in particular Lee Hunt and Robert Davies, have been outstanding in the handling of the sale of my property in Morden.
From start to finish there was the care and attention put in to selling my property with the detail that I required.
Unfortunately ...
read full review
read full review
Comment on agent fees
Very fair fees
Was this helpful?
Yes
Yes
May 01, 2018
View all comments
(1)
That a fantastic review. well done Team Turners and thank very much James ...
Apr 09,2018
Apr 09,2018
0
people found
this helpful
this helpful
Robert was tenacious in getting the property sale deal done. He was very professional and knowledgeable, hands on and paid attention to detail. He liaised with solicitors and prospective buyers to ensure a quick sale.
He demonstrated a high level of commitment to his work ...
read full review
read full review
Comment on agent fees
Turners fees were slightly less than other high street agents but more than the on line agents but you get value for money with Turners.
Was this helpful?
Yes
Yes
Apr 09,2018
Apr 09,2018
0
people found
this helpful
this helpful
I chose Turners to sell my parents property after they were recommended to me by a neighbour.
My mum is poorly and I don't live locally so getting the house sold could have been quite a stressful process. However, it was far from stressful and ...
read full review
read full review
Comment on agent fees
Good, definitely excellent value for money!
Was this helpful?
Yes
Yes
Mar 23,2018
Mar 23,2018
0
people found
this helpful
this helpful
Thank you SO much for making the whole process smooth for us (even though we were a complicated case!). Your advice, patience and support throughout was much appreciated....we finally got there, hooray! Would highly recommend you to anyone wanting to move from/to the ...
read full review
read full review
Comment on agent fees
Very fair and average in area.
Was this helpful?
Yes
Yes
Mar 22,2018
Mar 22,2018
2
people found
this helpful
this helpful
Lee & Rob could not have been anymore helpful. They were proactive and gave me constant feedback. Selling and buying is stressful but with their knowledge and expertise they made the process run smooth. These are most definatley the best Agents in the Morden area, already ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 21,2018
Feb 21,2018
1
people found
this helpful
this helpful
Excellent professional staff, they genuinely help you with advice and process. We just rented a property via Turners and would highly recommend to everyone looking for a professional property agents....
read full review
read full review
Comment on agent fees
Reasonable and realistic fee!! They don't demand extortionate fees as other agents do.
Was this helpful?
Yes
Yes
Feb 21,2018
Feb 21,2018
2
people found
this helpful
this helpful
I'm really disappointed at all the agency but especially at this guy, today we were waiting and waiting for him to come back to us. We just couldn't go through with the holding fee because however was on the phone, was just not informed about ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22, 2018
View all comments
(1)
Dear Toni,
Thank you for your feedback. I am sorry to hear that you were disappointed in our service. As you may recall you had a few requests regarding the property which the landlords did not agree to, and your subsequent offer was then declined by the landlord. Unfortunately by the time you submitted a revised offer, another offer had been put to us and accepted by the landlord, with a holding deposit also being paid. So I am sorry you missed out on this particular property.
However, a ...
robert
(93)
John Kidd
(23)
Nicola
(11)
Rob
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:27 AM 29/10/2018 by Robert Davies
It is difficult for me to respond to this review as I do not have any records of anyone listed as 'Mo' nor any recall of any viewings or contact that you have had with us.
However, if you contacted us to view a property and we have not delivered the best customer service then of course I apologise for this and would ask that you contact us directly so that we can look further into the situation. Indeed I would ask any customer who feels our service has been lacking to say so and give us the opportunity to put it right.
What I cannot accept, are comments deriding our customers or their views. The fact that they have taken the time to post genuine, authentic reviews about us is something that we pride ourselves on. To suggest that we, or they, fake the reviews or even have the time to consider doing so is unfair, and frankly, rather silly.
Turners use All Agents as 3rd party platform and welcome any feedback good or bad. We do not report negative reviews as abuse as we know our customers are intelligent enough to read a vairety of comments and make up their own minds. Certianly with over 130 positive reviews and a 95% recommendation rate I believe we are doing something right.
Again I reiterate that I am sorry if you have somehow found our service lacking, and would suggest you contact us directly to either put it right or at least be able to ascertain what the issue was.
Yours Sincerely,
Robert Davies - Turners Property, Director.