Wimbledon, London, SW19
2.9/5, 15 reviews
47% recommended
83% sales valuation accuracy
100% sales fee satisfaction

Contact Us

“DO NOT rent through this agent - all smiles and ......”

Share on :
Oct 10,2012
Minithumbdown
By: 'never'
Oct 10,2012
84 people found
this helpful
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive to the point of bullying; falsely advertised flat to us and when we complained they were rude and condescending and we were treated like it was our fault; took over 12 months to fix a serious security issue to name a few. So many more issues, just not enough room to list them all!!
Many Landlord reviews state Dexters work for the good of the tenant and tenant reviews state they work for the good of the landlord....they do neither - once they have your money (landlord or tenant) they do NOT care about you and your needs.
We are with a new agent now, and the professional difference is amazing - STAY AWAY FROM DEXTERS, THAMESVIEW OR ANY OTHER AFFILIATED COMPANIES
What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: never again
Oct 21, 2012
Thank you for your generic reply (yes, I did look at replies to other comments) - as we have already asked who to complain to and your name/email address was not the one given, we can only assume that either;
a) Dexters have finally realised they have too big an issue to keep fobbing people off via individual offices, so have employed a central person to do this so their other email addresses are not clogged with complaints.....

b) you are only rolled out when complaints are logged on a public forum.....

or

c) they lied to us.....again

(For the record, my vote is B or C!)

Either way, we will not be contacting you to discuss our outstanding issues as we have dealt with them.....by changing to a more professional agent!

I look forward to never hearing from, or dealing with Dexters again!
By: Louise
Oct 15, 2012
Hello,

I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.

I will look forward to hearing from you.

Louise

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 15
8th Nov 2022
reviewed by 'Daniel'
“2 days without heater at 15 degrees. No help support or even emphaty from Dexters. More than 6 weeks to repair boiler and ......”
13th Jul 2021
reviewed by 'Indica'
“Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really ......”
29th Nov 2020
reviewed by 'Simin'
“Hello everyone! I think I should share my bad experience for second time with Dexters Property Management at the Wimbledon ......”
24th Mar 2020
reviewed by 'Liam'
“If you want coronavirus delivered direct to your door please contact Dexters, the only estate agent still greedy enough to ......”
4th Feb 2020
reviewed by 'A'
“Gabriel C was sensational when assisting with a complex transaction. Very impressed and I will definitely use Dexters in the ......”
6th Nov 2018
reviewed by 'AAA'
“We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon.......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
12 The Broadway
Wimbledon,London
Greater London
SW19 1RF
020 8545 8580, 020 8545 8581

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 100% £390,000 £630,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 5 0 0 2 0 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“More than 2 days without heater at 15 degrees...”

Share on :
Nov 08,2022
Minithumbdown
By: 'Daniel'
Nov 08,2022
0 people found
this helpful
2 days without heater at 15 degrees. No help support or even emphaty from Dexters. More than 6 weeks to repair boiler and still not working. Gas leak in between. The only answer from Wimbledon office Manager in writting: “you are welcomed to leave if you don’t ...
read full review
Attachments

Review file
Review file
Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Helpful, friendly and supportive.....”

Share on :
Jul 13,2021
Minithumbup
claim your profile
Gabriel
By: 'Indica'
Jul 13,2021
0 people found
this helpful
Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. I would certainly recommend them....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Evie Fisher
Jul 14, 2021
View all comments (1)
Dear Indica. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Evie Fisher Customer Relations Team ...

“As a truly unhappy....”

Share on :
Nov 29,2020
Minithumbdown
By: 'Simin'
Nov 29,2020
3 people found
this helpful
Hello everyone! I think I should share my bad experience for second time with Dexters Property Management at the Wimbledon branch! I dont know how I can start telling you a long story about our poor experience with services and unprofessional staff still I think ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sarah Tranter
Dec 01, 2020
View all comments (1)
Dear Simin, I am sorry to read your review and that you have been unhappy with our service. We are currently reviewing this matter and will be in touch. Kind regards, Sarah Tranter ...

“If you want coronavirus delivered direct to y......”

Share on :
Mar 24,2020
Minithumbdown
By: 'Liam'
Mar 24,2020
0 people found
this helpful
If you want coronavirus delivered direct to your door please contact Dexters, the only estate agent still greedy enough to be operating during this lock down. Did not realise this was a company comprised completely of key workers... no wonder estate agents have a bad ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Gabriel C was sensational when assisting with......”

Share on :
Feb 04,2020
Minithumbup
claim your profile
Gabriel
By: 'A'
Feb 04,2020
0 people found
this helpful
Gabriel C was sensational when assisting with a complex transaction. Very impressed and I will definitely use Dexters in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Shoddy service and waste of valuable time...”

Share on :
Nov 06,2018
Minithumbdown
By: 'AAA'
Nov 06,2018
10 people found
this helpful
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon. Here are the reasons we feel extremely let down by the service we received: 1) The office manager met us at our property, and, as it ...
read full review
Comment on agent fees
The service was rubbish when compared to the agents fee. The fee was too high.
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: MIRZA AMAR AHMAD
Nov 14, 2018
View all comments (2)
Hi Marilyn, Thanks for getting back to me on the issue. All I would say that I am not happy at all being a customer. The time that was wasted by Dexters, Wimbledon cannot be replaced. I have bought and sold so many properties in UK and outside but never received such a bad service. Me and my wife kept telling Simon and other agents on the phone or by visiting their office in Wimbledon that we are not happy with the service and they should do something about it. We also requested them for an ear ...

“Hayley was totally on the ball from the moment I ......”

Share on :
Feb 07,2018
Minithumbup
claim your profile
Hayley
By: 'emiller'
Feb 07,2018
0 people found
this helpful
Hayley was totally on the ball from the moment I called - everything has gone like clockwork and we have viewed and completed the rental in record time. Thank you for the great service Hayley...
read full review
Comment on agent fees
Totally reasonable - I have absolutely no complaints
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Emiller, We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I would like to recommend James Bignell for a five ......”

Share on :
Jan 12,2018
Minithumbup
claim your profile
James
By: 'Wendy'
Jan 12,2018
0 people found
this helpful
I would like to recommend James Bignell for a five star rating. Dexters have been my agents for a good number of years. In the past I've had some disagreements with the company. Since James Bignell joined Dexters I've had had a very good relationship ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Wendy, We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Since James Brignell is doing great.... all the staff that ......”

Share on :
Apr 28,2017
Minithumbup
By: 'Nelly'
Apr 28,2017
0 people found
this helpful
Since James Brignell is doing great.... all the staff that needed to done from about almost 2 years was finally done in one week thank to him.really professional.... finally. well done. Thanks...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Marilyn Plews
May 03, 2017
View all comments (2)
Dear Nelly, thank you for your comments although I am sorry to read that things had not been going well until James became involved. If you could let me have further details regarding this, I would like to review the earlier dealing with the team. I look forward to hearing from you. Kind regards Marilyn Plews, Head of Customer Relations [email protected] ...

“Dexters South Wimbledon were amazing I have rented a property ......”

Share on :
Dec 23,2016
Minithumbup
claim your profile
Hayley
By: 'Anonymous'
Dec 23,2016
0 people found
this helpful
Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout. All members off staff were professional and very polite. I had a brilliant service and would highly recommend my family and friends to Dexters....
read full review
Comment on agent fees
Good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Jan 03, 2017
View all comments (1)
Dear Sir/Madam, I just wanted to say thank you for your kind comments about the service you received from our South Wimbledon office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations. ...

“My home was destroyed by fire where I lived with ......”

Share on :
Nov 06,2015
Minithumbup
By: 'Ieva'
Nov 06,2015
1 people found
this helpful
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Nov 09, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“The overall quality and communication with Dexters is terrible, we've ......”

Share on :
Jun 08,2014
Minithumbdown
By: 'Dave'
Jun 08,2014
187 people found
this helpful
The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before. We paid an early leaving fee (10% of all ...
read full review
What agent could do to change your mind?
Agents were unhelpful and uninformed.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Jun 25, 2014
View all comments (1)
Hello I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Dexters were the agent for the rental we lived in ......”

Share on :
Sep 02,2013
Minithumbdown
By: 'Dominic'
Sep 02,2013
90 people found
this helpful
Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter ...
read full review
What agent could do to change your mind?
If you stuck to the arrangement you made it would have been fine. Not giving a phone call or an email or anything but just changing it at the last second is absurd.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Asma
Oct 02, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Asma ...

“I can second everything user 'never again' said.They wouldn't ......”

Share on :
Oct 31,2012
Minithumbdown
By: 'Agreed,'
Oct 31,2012
86 people found
this helpful
I can second everything user 'never again' said. They wouldn't provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, ...
read full review
What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants' rights or attempting to exploit the possibility that the tenant isn't aware of his/her rights. This is a perfect example of why LAs need to be regulated.
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Agreed, never again
Nov 12, 2012
View all comments (3)
As if it's not a tenant's legal right to have the contact information of the landlord. All this nonsense came straight from the BRANCH MANAGER and in writing. ...

“DO NOT rent through this agent - all smiles and ......”

Share on :
Oct 10,2012
Minithumbdown
By: 'never'
Oct 10,2012
84 people found
this helpful
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive ...
read full review
What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: never again
Oct 21, 2012
View all comments (2)
Thank you for your generic reply (yes, I did look at replies to other comments) - as we have already asked who to complain to and your name/email address was not the one given, we can only assume that either; a) Dexters have finally realised they have too big an issue to keep fobbing people off via individual offices, so have employed a central person to do this so their other email addresses are not clogged with complaints..... b) you are only rolled out when complaints are logged on a pub ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London SW19 1RF



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn