“Terrible attitude and total incompetence....”
1 Star Review
Apr 19,2019
By:
'CR'
Apr 19,2019
Branch: Cambridge, Bidwell House, Trumpington Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: CB4
Branch: Cambridge, Bidwell House, Trumpington Road
Sales (as a Buyer)
Postcode: CB4
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We found a house we love through the Bidwells new home department. Put in an offer and asked to be notified of any movement on the property while we tried to sell our current house. Kept the fact we could have quick access to other funds well over the asking price in our back pocket in case we needed to move quickly if anyone else was interested.
Went to show the property to a friend online and discovered Jason had sold it without even calling us. Rang the office, absolutely no apology or sense of regret. Told us they'd call if it 'hopefully' fell through. Unlikely as no-one bothered to call us in the first place when our details were attached to the file from the beginning.
As an aside Jason was dismissive, condescending and arrogant every time we had the misfortune of getting him on the phone. Rushing my questions about the property. Telling me he had seen our current home on rightmove and had thought 'oh dear.' - thanks for that. I assume this shambles is down to him just not caring as his arrogance would imply it wasn't just basic ineptitude on his part.
As someone who has had a business relationship with Bidwells for the past four years it's a shame the company has someone who is trying their hardest to ruin a reputation of quality and prestige with his general lack of compassion or respect for potential buyers offering large sums of money. An all round upsetting experience meaning we shall now steer clear of any Bidwells properties in our search for our new home.
Comment on agent fees
Can’t comment on the fees as we never got a chance to give them money.
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