50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 19,2019
Apr 19,2019
4
people found
this helpful
this helpful
Dishonest, arrogant and rude.
Do not attempt to sell via the Welwyn Garden City branch.
They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn't even provided sufficient I.D!!
(Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.
Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with 'the buyers solicitors are waiting for draft contracts' when in fact my solicitor hadn't received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days!
Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I'd got home.
Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I'd receive a better service from himself and his team at WHB.
Do not attempt to sell via the Welwyn Garden City branch.
They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn't even provided sufficient I.D!!
(Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.
Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with 'the buyers solicitors are waiting for draft contracts' when in fact my solicitor hadn't received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days!
Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I'd got home.
Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I'd receive a better service from himself and his team at WHB.
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Latest Reviews
6th Dec 2019
reviewed by 'Satish'
19th Apr 2019
reviewed by 'Jo'
22nd Jan 2019
reviewed by 'Manuela'
17th Dec 2018
reviewed by 'Rick'
5th Dec 2018
reviewed by 'Cat'
Opening Hours
Address
William H Brown
53 Wigmores North
Welwyn Garden City
Hertfordshire
AL8 6PG
01707 324361
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £900 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2019
Dec 06,2019
0
people found
this helpful
this helpful
Again Fabulous Support Service from Shellie Green at HQ.
If only all Letting Agents had the First Call Professional Service life would be Bliss.
Shellie knows her the Legal side Very well and has a great skill in translating it in simple terms.
Once Again ...
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Aug 30,2019
Aug 30,2019
0
people found
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First Class Professional Service received locally from Nathan & Charlotte and at HQ from Shellie, Johnathan & Joseph.
Fabulous Ambassadors for W H Brown / Sequence.
Attention to Detail and most of all very Prompt
Wish All Companies had the same Culture & Ethos...
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Apr 19,2019
Apr 19,2019
4
people found
this helpful
this helpful
Dishonest, arrogant and rude.
Do not attempt to sell via the Welwyn Garden City branch.
They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn't even provided sufficient I.D!!
(Something I would have expected to ...
read full review
read full review
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Yes
Jan 22,2019
Jan 22,2019
1
people found
this helpful
this helpful
We have always dealt with Shellie and she's always been great, quick, proactive and kind! every issue solved in a couple of days....
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Dec 17,2018
Dec 17,2018
0
people found
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I've been with WH Brown and Sequence managing my properties for several years now. I've always thought my interests are at the heart of their work and feel they genuinely care for there customers - landlord and tenant.
A great team....
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Comment on agent fees
Fair.
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Dec 05,2018
Dec 05,2018
0
people found
this helpful
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I am a tenant and Shellie is my contact for the management company, she's very helpful and quick to assist with resolving any issues
Thanks you...
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Jul 30,2018
Jul 30,2018
1
people found
this helpful
this helpful
I am the landlord of a property in Welwyn Garden City, and Shellie Green manages the property for me. She has been incredibly proactive in sorting out issues in the flat, and always responds to emails promptly. Shellie is very helpful and has not been ...
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Jun 16,2018
Jun 16,2018
1
people found
this helpful
this helpful
This branch sold us on the fact that they could easy sell our property at the valued amount . But 6 weeks later advised us to drop the asking price. 8 weeks later only 1 viewing and the agent was late and no phone call.
Stay well away from ...
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Comment on agent fees
Ok that's it
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Apr 05,2017
Apr 05,2017
1
people found
this helpful
this helpful
Very disappointed! Cancelled my viewing once one hour before and then the second time they called me to re-book the agent did not show up ! They didn't let me know the agent's name nor the number to contact them when I get there ! So twice ...
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Comment on agent fees
Bad
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Georgia
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
