“Very poor, amateurish service...”
1 Star Review
Apr 18,2019
By:
'James'
Apr 18,2019
Branch: London, 22 Kirkdale Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: E11
Branch: London, 22 Kirkdale Road
Sales (as a Buyer)
Postcode: E11
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This is a very unprofessional, poorly run company. Avoid!
I wanted to re-visit a house I was interested in. I phoned three times to liaise with my designated contact. He did not return my call. Eventually, I made an appointment for a second viewing with someone else. In the end, they did not turn up for the appointment & I was left to view it alone.
Nevertheless, despite my reservations, I put an offer in for the house by e-mail . I phoned over 24 hours later and was told it had been overlooked because it had gone into the spam folder!
I waited a further three days for a response. In the end, I phoned and the owner said he had no record of my offer! He admitted that they do not keep central records of either interested buyers' details or offers! Truly extraordinary!
Comment on agent fees
They charge an ADDITIONAL ‘FINDERS’ FEE’ of 0.5% to the buyer. This practice is widely criticised as unethical by the Home Owners’ Alliance and a number of prominent MPs because it amounts to a double, totally unjustified profit from both the vendor & buyer.
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