100% lettings valuation accuracy
93% lettings fee satisfaction
Apr 17,2019
Apr 17,2019
0
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The practice was handled in the less professional manner everseen in London.
The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately left me homeless for the weekend because of the a money transfer not been cleared again (despite it being just the deposit).
Fun fact: the transfer was urgent and cleared before the entering date (as the contract required), but no one could check the finances because hey, too late, it's friday!
So I get told I would enter next week (while paying for the weekend, of course).
The house was almost unfurnished (and completely different than what I saw or the pictures), the entering handle is broken and the repairs asked as a condition to enter were not made.
To recap:
- Left homeless for a weekend (in which I was paying the house), because nobody could check the money transfer for the final deposit
- Promised unfurnished "as seen", came almost empty
- Director of the agency disappearing for days and then telling me the day before the entry "Sorry, you will enter next week"
- Fixings and repairs not done as required
- I have received a broken key (I dont even know what that opens)
- The administrator specifically was completely lacking respect and transparency, leaving a person out in the streets from a paid house just because she couldn't bother to check the finances
- Despite 3 days have passed since the entrance days, I still havent received the receipts for my payments
The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately left me homeless for the weekend because of the a money transfer not been cleared again (despite it being just the deposit).
Fun fact: the transfer was urgent and cleared before the entering date (as the contract required), but no one could check the finances because hey, too late, it's friday!
So I get told I would enter next week (while paying for the weekend, of course).
The house was almost unfurnished (and completely different than what I saw or the pictures), the entering handle is broken and the repairs asked as a condition to enter were not made.
To recap:
- Left homeless for a weekend (in which I was paying the house), because nobody could check the money transfer for the final deposit
- Promised unfurnished "as seen", came almost empty
- Director of the agency disappearing for days and then telling me the day before the entry "Sorry, you will enter next week"
- Fixings and repairs not done as required
- I have received a broken key (I dont even know what that opens)
- The administrator specifically was completely lacking respect and transparency, leaving a person out in the streets from a paid house just because she couldn't bother to check the finances
- Despite 3 days have passed since the entrance days, I still havent received the receipts for my payments
Comment on agent fees
Fair
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Apr 19, 2019
Simone,I am very sorry to receive your email. We work very hard at providing the best possible service and simply want happy tenants and landlords. Can you please let me know the property address and the Office you were dealing with and we will urgently look into matters.
Apologies again that you have felt the need to complain.
Regards,
Andrew Black
Director
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Opening Hours
Address
Black Katz
22 Baron Street
Islington,London
Greater London
N1 9ES
020 7713 7337
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 93% | £323 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 79 | 6 | 0 | 0 | 0 | 0 | 5 | 1 |
Areas covered
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Mar 11,2022
Mar 11,2022
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I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz.
Ben was fantastic - ...
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Mar 11, 2022
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Isla,
Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team.
Thanks.
Regards,
Andrew
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Nov 08, 2021
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Josie,
Many thanks for your review, much appreciated.
Ben will be really pleased you were happy with the service.
Thanks again,
Regards,
Andrew
Andrew Black
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Oct 01,2019
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Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and all agents were very helpful. Johnny gave us the viewing which really well and he was very clear and concise with any questions we had. ...
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Oct 07, 2019
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Bobby,
Many thanks for your review. Really pleased you were happy with the service Johnny provided. Thanks again.
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Andrew Black
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Sep 27,2019
Sep 27,2019
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We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (student from abroad). We were welcomed by Amy and she was amazing. The day after she drove us around and we saw 3 properties. She took ...
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Oct 07, 2019
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Christine, many thanks for your review. Really pleased you were happy with the service provided by Amy. Thanks again. Regards Andrew Black
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May 16,2023
May 16,2023
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Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure ...
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Mar 24,2023
Mar 24,2023
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It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing assistance....
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Mar 27, 2023
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Ingrida,
Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Sep 30,2019
Sep 30,2019
1
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Leigh was really helpful when I needed to move flat at short notice. Professional, friendly and got me the flat I wanted! Thank you. Would recommend....
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Oct 07, 2019
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Ellie, really pleased you were happy with the service from Leigh. Thanks for the great review, much appreciated.
Regards,
Andrew Black
Director ...
Aug 31,2019
Aug 31,2019
1
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Very happy with this letting agent, both professional and friendly. Paul is always a pleasure to deal with. Much better than some other letting agents I've had in the past....
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Sep 05, 2019
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Dan, many thanks for your positive review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 21,2019
Aug 21,2019
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Very professional agency with very good service provided by William and Paul.
We are very happy with everything and that`s why we keep extending the contract every year. :)
Many thank Paul and William!...
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Aug 26, 2019
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Alex, many thanks for your review.
William and Paul will be really pleased you have been happy with the service you have been receiving over the years.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 20,2019
Aug 20,2019
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Black Karz were the only estate agent that really listened to what we needed, and helped us find our dream rental. Their communication was good, honest and all the staff are really nice, genuine people.
Would not hesitate to use them for our next move ...
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Aug 21, 2019
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Lauren,
Great to hear that you were happy with the service.
Thanks for taking the time to write the review.
Regards,
Andrew Black
Director ...
Aug 20,2019
Aug 20,2019
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Crouch End branch is excellent specially our first point of contact Paul! We have been with them for 2 years now and had no issues at all....
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Aug 21, 2019
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Many thanks for your great review, it is much appreciated.
Thanks again.
Regards,
Andrew Black
Director ...
Jun 14,2019
Jun 14,2019
0
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William showed me only very nice flats, in fact Black Katz were the only real estate agency that did not show me mouldy flats. I so remember when Paul said, "Wouldn't you enjoy your espresso on these Juliet balconies?" I do! Thank you so much ...
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Jun 17, 2019
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Katharina,
Many thanks for your positive comments, very much appreciated.
Really pleased you had a good experience with Crouch End, William is a great member of the team.
Thanks again.
Regards,
Andrew black
Director ...
Apr 28,2019
Apr 28,2019
0
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I am so grateful to the Black Katz team at Crouch End. Without a doubt, they have some of the most beautiful and best looked after properties in North London and they were extremely supportive in helping me find my beautiful studio. Over the past 4 ...
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May 01, 2019
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Fatima,
We really appreciate your comments. We work very hard at providing the very best service so it is great to hear you have been happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Apr 17,2019
Apr 17,2019
0
people found
this helpful
this helpful
The practice was handled in the less professional manner everseen in London.
The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately ...
read full review
read full review
Comment on agent fees
Fair
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Yes
May 13, 2019
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Simone,
We have not heard back from you.
We have looked further into the matter and are sorry you are not happy but feel generally your comments are not reasonable or justified.
1. You did not transfer the monies on time so we were unable to release the keys. This is despite us advising you to do the transfer as soon as possible when the first welcome email was sent. Instead you choose to do the transfer 1-2 days before the move-in.
2. In terms of furnishings the current tenant made very c ...
Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
Johnny at the Crouch End branch was so totally amazing and found a property for me to rent that ticked more than all the boxes and within my time frame!! So happy with my new home and fantastic A1 service!!!...
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Comment on agent fees
Great fees!! Much lower than the competitors....more than happy!!
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Apr 05, 2019
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Niki, Many thanks for your great review. We work really hard at providing the best possible service so it's great to receive this.
Thanks again.
Regards,
Andrew Black
Director ...
Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
I would like to take some time to give a thumb up to Tom who is the Manager of Crounch end Muswell hill branch.
Very friendly atmosphere, very welcoming, most importantly very reliable and honest....
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Comment on agent fees
Fair
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Jun 02,2018
Jun 02,2018
0
people found
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I am not easily impressed but I have been blown away at the service/vibe/efficiency/service from Kalina, She was on point for me and nothing was a problem. She was a pleasure to do business with - love her x The World needs ...
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Comment on agent fees
Fine
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Feb 13,2018
Feb 13,2018
0
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Both Pip and Karen were fantastic to work with in my renewal of my flat. Professional and very responsive to all inquiries. Made the entire process very easy....
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Comment on agent fees
The renewal fees were fine and what one would expect.
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Feb 12,2018
Feb 12,2018
0
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Jake was an absolute STAR in accommodating me to view a property twice.
He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally....
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Comment on agent fees
Average and expected in London
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Feb 12,2018
Feb 12,2018
0
people found
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Jake was an absolute STAR in accommodating me to view a property twice.
He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally....
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Comment on agent fees
Average and expected in London
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Yes
Jan 31,2018
Jan 31,2018
0
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Jake was a genuinely super friendly person to have show us around the flat that we decided on taking in the end. He was not pushy at all and very understanding about our needs. A top bloke!...
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Nov 27,2017
Nov 27,2017
0
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Nik was extremely helpful during my process of making an offer - he was proactive, easy to speak with and professional. His speed and guidance made a huge difference, and I don't think we would have been successful without his insight and thoughtfulness. Really appreciated ...
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Comment on agent fees
Not applicable
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Nov 27, 2017
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Thank you for such a positive review. I must say that Lorraine did much of the hard work here and I just helped in getting it over the line. ...
Nov 24,2017
Nov 24,2017
0
people found
this helpful
this helpful
This was all new to us. We cant fault the service we have received from Black Katz. They always kept us informed of what was happening. Thanks for getting us through this. Any question was no trouble. The timing was so quick. We completed within ...
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Nov 06,2017
Nov 06,2017
0
people found
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this helpful
Jake was very helpful and accommodated our request for a later viewing. He has followed up in a polite manner and was responsive to my text messages....
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Comment on agent fees
There was a mix up with the rent advertised (due to an error by the landlord) which made it unfortunate that we had to pay a much higher price than our offer. (£23 extra per wk)
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Nov 05,2017
Nov 05,2017
0
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I am entirely grateful to the whole blackkatz team for having been so welcoming, accommodating and kind during my search for a new home. The process was straightforward and easy !...
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Comment on agent fees
Good
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Nov 02,2017
Nov 02,2017
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I fell in love with the flat as soon as I saw it online and did not think for one minute i'd be able to have an offer accepted in time to take it. Will was so helpful and accommodating in ensuring I was able ...
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Comment on agent fees
Reasonable.
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Nov 02,2017
Nov 02,2017
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Super friendly, went out of his way to try the keys himself in the lock when we were having problems!...
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Oct 17,2017
Oct 17,2017
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Our daughter is an International Student and when we arrived In London looking for a flat we were shocked at how complicated the London rental market is. It truly was a complete maze for us until we were fortunate enough to contact Akash. He put ...
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Comment on agent fees
The Fees were reasonable considering the time and effort involved.
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Sep 01,2017
Sep 01,2017
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Thanks very much for all your help, William and Paul, we love our new house!!
We found Black Katz, extremely helpful and very quick to get back to us on various queries.
We would use them again....
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Aug 31,2017
Aug 31,2017
0
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I was looking for a property with a dog .I found Jake very helpful and professional trying to help as much as he can , contacting landlord and trying to find the best place for me and my pet . Also Paul has helped us and search ...
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Comment on agent fees
Reasonable prices
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:17 PM 25/07/2016 by allAgents
We have not heard back from you.
We have looked further into the matter and are sorry you are not happy but feel generally your comments are not reasonable or justified.
1. You did not transfer the monies on time so we were unable to release the keys. This is despite us advising you to do the transfer as soon as possible when the first welcome email was sent. Instead you choose to do the transfer 1-2 days before the move-in.
2. In terms of furnishings the current tenant made very clear what would stay in the property and what would not. The pictures online were historical and a previous tenants belongings and furnishings and at the time of viewing if you had a particular request this should have been made. We repeat that at the viewing the current tenant made very clear what was staying and what was not staying.
We do want all our tenants to be happy, if there are still any issues please let us know and we will do all we can to help.
Regards,
Andrew Black
Director