100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 14,2019
Apr 14,2019
1
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Myself and my partner were due to come to Farnborough, then continue on to other towns to view rental properties.
On the phone with various people at Bridges, I was promised a confirmation email on 3 separate occasions, but they never sent one and instead opted for a verbal confirmation. They didn't call me on the morning to confirm either.
We got the 1.5 hour train to Farnborough and then walked 20 minutes because we wanted to see a flat at Empress Cottages. It was nice looking and would have been a quieter area, while not too far to walk to the train station.
When we arrived there, we saw no Bridges signs, no local residents we passed knew of the flats, and the agent Mark did not call us. We tried to call Bridges, but they did not answer for 10 minutes. When I did speak to someone, she worked in sales and kept putting me on hold to talk to the person I needed instead of just passing me over. That person then texted Mark my mobile number, because for some reason he didn't have it.
She said our viewing was at 10:15 and it was now 10:30 (as if we hadn't been there since 10:15 like I told her we had...). She said we should start making our way to these other flats where Mark had already gone, which we didn't book to view, gave us a postcode which didn't exist, then gave us another postcode (a cafe nearby), which was 2.2 miles away.
On the bus over (they knew we didn't have a car), we saw that it was a 35 minute walk from the train station, which was not to our specification. Mark then called and told us he had arrived there, with no explanation or apology for what had happened, so I told him we were just continuing on to our other viewings with other estate agents.
We then saw properties with NewLife Let in Farnborough, then Martin & Co in Aldershot, and Seymour's in Woking. They were all very well organised.
On the phone with various people at Bridges, I was promised a confirmation email on 3 separate occasions, but they never sent one and instead opted for a verbal confirmation. They didn't call me on the morning to confirm either.
We got the 1.5 hour train to Farnborough and then walked 20 minutes because we wanted to see a flat at Empress Cottages. It was nice looking and would have been a quieter area, while not too far to walk to the train station.
When we arrived there, we saw no Bridges signs, no local residents we passed knew of the flats, and the agent Mark did not call us. We tried to call Bridges, but they did not answer for 10 minutes. When I did speak to someone, she worked in sales and kept putting me on hold to talk to the person I needed instead of just passing me over. That person then texted Mark my mobile number, because for some reason he didn't have it.
She said our viewing was at 10:15 and it was now 10:30 (as if we hadn't been there since 10:15 like I told her we had...). She said we should start making our way to these other flats where Mark had already gone, which we didn't book to view, gave us a postcode which didn't exist, then gave us another postcode (a cafe nearby), which was 2.2 miles away.
On the bus over (they knew we didn't have a car), we saw that it was a 35 minute walk from the train station, which was not to our specification. Mark then called and told us he had arrived there, with no explanation or apology for what had happened, so I told him we were just continuing on to our other viewings with other estate agents.
We then saw properties with NewLife Let in Farnborough, then Martin & Co in Aldershot, and Seymour's in Woking. They were all very well organised.
Comment on agent fees
N/A - didn’t incur fees at the viewing stage.
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24th Jul 2023
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30th Oct 2022
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11th Jan 2019
reviewed by 'Shannon'
21st Sep 2018
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Opening Hours
Address
Bridges Estate Agents
1 Bridge Road
Cove,Farnborough
Hampshire
GU14 0HT
01252 370001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £700 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 96 | 2 | 39 | 1 | 5 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 24,2023
Jul 24,2023
1
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this helpful
I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually ...
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Oct 30,2022
Oct 30,2022
0
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Bit of a rocky start with change of personnel but when steven took over a good service was achieved.
Thank you very much Steven...
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Mar 18,2022
Mar 18,2022
0
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Dean from the Lettings team was professional , courteous, and very helpful to introduce the valuable Bridges lettings at FARNBOROUGH . He was true to what he said and appreciate his local knowledge of the market and what it takes to find a suitable tenant and make ...
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Apr 14,2019
Apr 14,2019
1
people found
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this helpful
Myself and my partner were due to come to Farnborough, then continue on to other towns to view rental properties.
On the phone with various people at Bridges, I was promised a confirmation email on 3 separate occasions, but they never sent one and instead opted ...
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Comment on agent fees
N/A - didn’t incur fees at the viewing stage.
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Apr 15, 2019
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Dear T,
Your review made for disappointing reading and I am extremely sorry to hear of the failings that you experienced when dealing with our team in Farnborough. It is clear that we could and should have handled things very differently and we did not even come close to the high service standards that we would expect to deliver to our customers. If you would like to discuss the matter I would be pleased to have an opportunity to speak to you in person, and if you have not yet secured a propert ...
Jan 11,2019
Jan 11,2019
0
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Jayne has been amazing throughout the process with our house purchase. We are first time buyers who didn't know what to expect and she kept us in the loop at all times with what was going on. Our solicitors weren't the best with communication and ...
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Sep 21,2018
Sep 21,2018
0
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James and Jayne couldn't of done anymore to get us sold and in our new home. James MacPhee work tirelessly to get everything sorted out . Would definitely use them again if we ever move...
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Jul 13,2018
Jul 13,2018
0
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Thank you to James Macphee and Jayne Gaskin for the whole sale service delivered. A Very professional and quick experience....
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Comment on agent fees
Very good. Worth every penny!
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May 09,2018
May 09,2018
0
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Like to thank Kevin ,Richard and Jayne in the sale of my mums house 18 Cromwell way sold quickly and you all help out with other issues...
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Mar 05,2018
Mar 05,2018
0
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We have recently purchased through Bridges Farnborough and have received some very good pre purchase sales progression service from Jane ensuring our sale went through on time and very good after sales service from James. Many thanks!...
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Feb 11,2018
Feb 11,2018
0
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I recently sold my property through Bridges in Farnborough. From the first valuation, James and all the staff at the branch were helpful, informative, and did everything they promised to. I got an excellent price for my maisonette and couldn't be happier. I would readily ...
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Comment on agent fees
Fair
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Dec 19,2017
Dec 19,2017
0
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Jayne had been an absolute star. We had a lot of problems due to mortgage lender and she went above and beyond to sort things out for us which meant we were able to buy our house after all. She was extremely prompt in returning ...
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Dec 08,2017
Dec 08,2017
0
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Richard provided a deep understanding of the market and a sensible valuation. The details were quickly put out to market and 'The Hub' looked after all viewings, keeping us up to date with viewings and feedback. A minor criticism would be that we were contacted ...
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Comment on agent fees
Using an estate agent one accepts that the fee will be a percentage which makes them high compared with the new Internet agents, but the service was first class and the fee competitive comparing like for like.
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Nov 27,2017
Nov 27,2017
0
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We initially decided to sell our house in April with an online estate agent due to the lower commission fees. We chose Purple Bricks and instructed them to put our property on the market. This worked well as after organising an open house in May, ...
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Comment on agent fees
Well worth the money.
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Nov 10,2017
Nov 10,2017
0
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We recently purchased our first property through Bridges estate agents and although the process was tricky (being a leasehold property) both Jayne and James were both on hand everytime we needed confirmation of anything. We really appreciate all the hard work they put in for ...
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Sep 25,2017
Sep 25,2017
0
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James and his team at Bridges were brilliant in selling our cottage for us. Even though we decided to show people around ourselves many of the people viewing the property commented on how great and professional their photographs were, and ultimately in my opinion this ...
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Comment on agent fees
Reasonable
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Aug 21,2017
Aug 21,2017
2
people found
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A bit of a roller-coaster with Bridges & particularly Kevin. To start with we (me & my partner as the buyers & the person who became our vendor) were flat out lied to. I made an offer, another couple also made an offer, I therefore upped our offer. ...
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Comment on agent fees
Bad - due to the fluctuation in the commission they charge!
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Aug 21, 2017
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We are sorry to receive a review of this nature and if you would kindly like to contact us directly in order to investigate and discuss your points, If you could call me on 01252 359888 or email me at [email protected] I would be delighted to assist you in the matter.
Bridges strive to provide high levels of customer service demonstrated by the reviewers on this site that have left reviews as very satisfied clients. ...
“Very highly recommended. Professionally presented, with lots of market information ......”
Jul 20,2017
Jul 20,2017
0
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Very highly recommended. Professionally presented, with lots of market information and good marketing of the property. We achieved an asking price offer with no chain the day after the property went live, so couldn't have asked for more.
Sales progression with Jo and also Mark ...
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Comment on agent fees
We had 3 valuations done and I would say Bridges' fees are comparable to others
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May 24,2017
May 24,2017
0
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We have exchanged contracts on our flat today and are very pleased with the service received from Mark and James throughout. They were very professional and informative and provided us with information of what was happening before our solicitor!
So well done James and Mark, ...
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Comment on agent fees
A good deal.
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May 17,2017
May 17,2017
0
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Highly recommended! I've used Bridges Estate Agents in Farnborough to sell two of my buy to let properties recently. They go above and beyond expectations. Within 24 hours of the 1st property being put on the market, James Macphee had secured an offer for the full ...
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May 14,2017
May 14,2017
0
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Professionalism at its best!
We decided to sell our house through bridges in late January, 8 days later we were sold! From start to finish the 5*service we received was second to none, James was always at the end of the phone or email, he also ...
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Comment on agent fees
Bridges worked with us to achieve a fee that we were all happy with. Bridges are the best around as no other estate agent would work with us!!!!
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May 02,2017
May 02,2017
2
people found
this helpful
this helpful
We dealt with Kevin Initially when we were looking to buy our first property. He came across rude and did now show any interest in us or our preferences. Looked like we were dealing with a child. Then finally, when we decided to put an ...
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Comment on agent fees
We were not charged any fees as we were buyers.
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May 12, 2017
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I certainly had good service from all the guys I there, Richard Pinnock dealt with my valuation and sale very professional and good customer service, Mark, James Kevin were also always on hand to help. I would recommend them to anyone fab service. They really care about clients. ...
May 02,2017
May 02,2017
1
people found
this helpful
this helpful
Extremely happy with the service received from bridges, farnborough. Mark Richards was very good at chasing up solicitors and keeping me updated throughout. I would get updates from mark before my solicitor most of the time!
Professional, friendly service. Would highly recommend....
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Comment on agent fees
No fees as only buying.
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May 02,2017
May 02,2017
0
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My main point of contact during my purchase was Zoe Compton. Zoe was friendly, attentive and helpful, always replying to my emails and calls quickly and providing regular updates on the progress of my purchase. I would like to thank Zoe again for all of ...
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Comment on agent fees
N/A - I was purchasing a property
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Apr 10,2017
Apr 10,2017
0
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From day one Bridges and James gave me excellent service both in the letting of the apartment and in the subsequent sale. They did what they said they were going to do and were extremely quick in responding to queries and questions....
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Comment on agent fees
The fees were realistic and competitive. Well worth paying for.
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Mar 31,2017
Mar 31,2017
1
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I received a very good service from Bridges. I mainly dealt with Richard Pinnock, Jayne Gaskin and Mark Richards. It was a long slow sale due to some legal issues I experienced with the lease and snail paced solicitors but I was kept informed by ...
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Comment on agent fees
Fees were negotiated to a fair rate
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Mar 31,2017
Mar 31,2017
0
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A good experience so far with Bridges. I am second from bottom in a tricky chain and Mark has been understanding and supportive throughout, helping put me at ease during very tense times! I have received prompt responses to my queries and they have communicated ...
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Mar 31,2017
Mar 31,2017
0
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Bridges were really helpful throughout our purchase. Very active at chasing both sides of the purchase to make sure we exchanged as quickly as possible....
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Mar 28,2017
Mar 28,2017
0
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Bridges have recently helped with our sale and having switched from another agent, they were quick to find us a buyer. Throughout the process up until completion, James and Mark were excellent at communicating and helping to solve any problems that arose.
I would recommend ...
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Feb 06,2017
Feb 06,2017
0
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From start to finish Bridges were with us all the way, they are all great. We bought and sold this property through them and both time we have had no complaints at all. Thank you Bridges Farnborough....
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Comment on agent fees
Good
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Jan 30,2017
Jan 30,2017
0
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We would like to say a huge thank you to Jayne for helping with the progression on buying our first home. Jayne lead us through each step seamlessly. She made everything simple, easy and stress free whilst being friendly and professional along the way. As ...
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:18 AM 25/01/2016 by
Your review made for disappointing reading and I am extremely sorry to hear of the failings that you experienced when dealing with our team in Farnborough. It is clear that we could and should have handled things very differently and we did not even come close to the high service standards that we would expect to deliver to our customers. If you would like to discuss the matter I would be pleased to have an opportunity to speak to you in person, and if you have not yet secured a property I hope that you will give us another opportunity to show you what we can do for our customers.
Yours sincerely,
Daniel Pockett MARLA
Director