100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction
Apr 10,2019
Apr 10,2019
2
people found
this helpful
this helpful
Viewed a property that decided to put an offer for, the person who showed us the property is a new staff member and she is in training, she offered far better service than the manager of the Branch Natalie; after a month when the moving in date came, we arrived to a house that was pretty dirty and not in the conditions that were promised prior to the moving date; when we came to collect the keys they gave us a bunch of keys and pretty much told us to sort them out, given the fact that we went to the office to collect the inventory and mention our dissapointment with the status the house was presented and given to us in the first day, unfortunately the manager (Natalie) seem to have no training in customer service, she just started giving excuses with an attitude and not one apology was given.
Natalie, when you work in a job that requires you to deal with clients and you hear a complaint, the first thing to come out of your mouth is an apology, then what you will do to fix it along with a timeline, then your excuse; that would save you time repeating your self and give a better experience to your clients.
Laura and Kathleen were apologetic and hands on to address our issues, however I got an email today from Kathleen mentioning that the house is offer as it is and the point of having the inventory is for me to not be liable for issues I have remarked in it; but when you have toilets not flushing, or a garage door that opens remotly sometimes and not always, or tiles that are about to come of the wall, you can't expect any descent family to live in such conditions, no matter what the inventory says, it needs to be addressed and sorted as requested as they are safety and sanitary matters, specially when the tenants have 2 babies.
My suggestion would be that if Connells as a company don't review their employees periodically, they should start doing so; and for staff member that treat customers without any respect, consider doing another type of job where you can be in a room by your self and avoiding contact with others.
Natalie, when you work in a job that requires you to deal with clients and you hear a complaint, the first thing to come out of your mouth is an apology, then what you will do to fix it along with a timeline, then your excuse; that would save you time repeating your self and give a better experience to your clients.
Laura and Kathleen were apologetic and hands on to address our issues, however I got an email today from Kathleen mentioning that the house is offer as it is and the point of having the inventory is for me to not be liable for issues I have remarked in it; but when you have toilets not flushing, or a garage door that opens remotly sometimes and not always, or tiles that are about to come of the wall, you can't expect any descent family to live in such conditions, no matter what the inventory says, it needs to be addressed and sorted as requested as they are safety and sanitary matters, specially when the tenants have 2 babies.
My suggestion would be that if Connells as a company don't review their employees periodically, they should start doing so; and for staff member that treat customers without any respect, consider doing another type of job where you can be in a room by your self and avoiding contact with others.
Comment on agent fees
it makes no sense to pay agent fees when service is bad, does it?
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Latest Reviews
21st May 2024
reviewed by 'Mark, Philip Bates'
4th Jan 2022
reviewed by 'Barry & Jane Kneller'
18th Oct 2021
reviewed by 'Klaudia'
16th Apr 2021
reviewed by 'Richard'
8th Feb 2021
reviewed by 'Pam'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £97,000 | £97,000 |
| Lettings | 100% | 40% | £720 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 1 | 2 | 0 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 27,2024
May 27,2024
0
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My review is actually about Andy Goodhand, the mortgage advisor associated with Connells Bletchley. He has been brilliant, doing more than his share, helping me out when the conveyancers or other parties were slow to respond or take action, and explaining everything relating to the ...
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May 21,2024
May 21,2024
0
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No need for individuals to be named, selling of my property by Connells was a team effort from within their office.
- - Connells told me they would sell the property, and they did.
- - Communication was excellent throughout with regular updates.
- - ...
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Jan 04,2022
Jan 04,2022
1
people found
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The Manager was so keen to complete on the sale that he helped the buyer to move in white goods and cancelled the sellers access fobs to the building without permission. This was prior to any exchange of contracts!
This kind of illegal activity cannot ...
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Oct 18,2021
Oct 18,2021
1
people found
this helpful
this helpful
I completely advise against using the services of this company. After seeing the property, I decided to rent, I successfully passed the reference checking process. the agent made an appointment with me to collect the keys and sign the contract on Monday. on Sunday, I ...
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Apr 16,2021
Apr 16,2021
0
people found
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A lady named Laura showed me around a property in Walnut Tree and she couldn't have been more helpful. Very friendly and welcoming and even though I was beaten to get the property she still offered to help me further in the future.
I've looked ...
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Feb 08,2021
Feb 08,2021
0
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We have let our property through Connells for the second time and been very impressed. They found us a tennant very quickly and kept us up to date at all stages of the process.Thanks Natalie and Laura....
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Apr 10,2019
Apr 10,2019
2
people found
this helpful
this helpful
Viewed a property that decided to put an offer for, the person who showed us the property is a new staff member and she is in training, she offered far better service than the manager of the Branch Natalie; after a month when the moving ...
read full review
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Comment on agent fees
it makes no sense to pay agent fees when service is bad, does it?
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“Cowboy company ready to rip u off. Safety does not matter to this branch. Extremely rude staff...”
Jan 09,2019
Jan 09,2019
1
people found
this helpful
this helpful
Do not use these cowboys. We have nothing but problems with them and they just don't care. Rude staff....
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Nov 14,2013
Nov 14,2013
1
people found
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We viewed 151 Whalley Drive, Bletchley (July 2013) with Connells. The property needed lots of work . We see the property back on the market at 384,950 now (Nov2013) but rightmove and the estate agents have not published the price they paid for it. We believe that the offer ...
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Sep 10,2013
Sep 10,2013
1
people found
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I have purchased and sold a few houses over the years, and also thought EA's were manageable with a little prompting and pushing, but these guys are a complete joke. They way of business is no better than a few snotty kids in a playground ...
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What agent could do to change your mind?
Get some professional staff is that know what they're doing.Attached Filesnbsp;
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Oct 31,2010
Oct 31,2010
8
people found
this helpful
this helpful
After withdrawing the property from the market after only 3 viewings in 6 months (due to Connells mis pricing in the first place), I have had to pay ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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