96% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 09,2019
Apr 09,2019
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I rented a flat through C&N for 6 years. I had to move out because my former landlord refused to carry out repairs and such refusal resulted in the flat being colonised by rats. When I tried to recover my £1,073 deposit, I realised that the protection scheme mentioned on the contract was fraudulent. I emailed the landlord but he never answered. When I contacted C&N I was told they are not accountable for any fraud although the contract was also signed by them. The property is on St James's Park in West Croydon.
Comment on agent fees
Fees are neither good nor bad
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Apr 09, 2019
Dear Mr Di Carlo, the property you rented from us 6 years ago was not managed by us. Your Landlord opted to lodge your deposit with a different scheme and we have given you all the Landlords details in order for you to claim your deposit back.We have spoken to you on the phone numerous times and tried to help you and advised you on how to claim the deposit back via your Landlord.
Darren
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Latest Reviews
20th May 2024
reviewed by 'Fran'
6th Mar 2024
reviewed by 'Peter'
3rd Mar 2024
reviewed by 'Trudy Wright'
29th Oct 2023
reviewed by 'Aris Sanchez'
1st Aug 2023
reviewed by 'Mr Jason Peploe'
26th Jun 2023
reviewed by 'Clare'
Opening Hours
Address
Cray & Norton
323 Lower Addiscombe Road
Croydon
Greater London
CR0 6RF
0208 655 0700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £255,100 | £5,400,000 |
| Lettings | 100% | 99% | £825 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 2 | 12 | 8 | 32 | 2 | 33 | 2 | 3 | 6 |
Areas covered
- CR0
- SE25
- CR2
- CR7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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May 20,2024
May 20,2024
0
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Would highly recommend Darren and the team at Cray and Norton who recently sold a house for us in addiscombe. Excellent service and great communication throughout the process....
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May 21, 2024
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Full service which went the extra mile. Expert advice of the area and helpful guidance. Also a very friendly team. No question is too much trouble. I would recommend using Cray and Norton. ...
Mar 06,2024
Mar 06,2024
0
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Excellent service with regular communication in dealing with my property sale, highly recommended...
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Mar 10, 2024
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Thanks for taking the time to write us a review and we are pleased that you were happy with the service we provided. ...
Mar 03,2024
Mar 03,2024
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Really professional outfit yet down to earth - no spin just action. Marcel, Archie & Darren are the 'A' team all do their bit to make it happen. I was let down by an auction site which often makes it harder to sell but Marcel brought ...
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Oct 29,2023
Oct 29,2023
0
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Excellent level of professionalism throughout the whole process of renting our loved flat for the first time guiding us to make it as smooth as possible. Highly recommended this amazing team of Estate Agents (Marcel, Andrea, Lucas, Archie) among all the companies around...
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Aug 01,2023
Aug 01,2023
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Good service from start to finish and a big thank you to all the team at Cray and norton....
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Aug 02, 2023
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Thanks Jason, it was a pleasure to work for you and Lisa and thanks for giving us your business. ...
Jun 26,2023
Jun 26,2023
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I'm glad I chose Cray & Norton when I had to put my late parents home on the market.
The whole team were understanding of the circumstances, and respectful of the property, going above and beyond to get the sale through....
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Jun 11,2023
Jun 11,2023
0
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Excellent service and support to a bereaved family in difficult circumstances: from my first email to Cray and Norton, Darren's prompt, clear and transparent response, through the process of accessing and clearing the house, holding keys for us, Marcel providing advice and contacts for clearance ...
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May 18,2023
May 18,2023
0
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My husband and I purchased a property from Cray & Norton recently. The service we received was really great. The communication was fantastic, and the team were happy to help answer any questions that we had along the way. Their knowledge of the area was outstanding. ...
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May 18, 2023
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Thanks for taking the time to write us a lovely review and the Cray & Norton team wish you and your husband all the best for the future. ...
Dec 14,2022
Dec 14,2022
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Great letting and sales agent .
I would highly recommend using cray Norton , on lettings they manage several of my properties and always do so with great care and attention , at the same time obtaining great market rents.
I have also just sold a house via ...
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Dec 14,2022
Dec 14,2022
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Cray and Norton act as rental agents on my behalf for a property in the Addiscombe area.
A high street presence and being contactable during office hours to deal efficiently with any queries arising, as a landlord is important in order to provide a good ...
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Dec 12,2022
Dec 12,2022
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I have been a landlord for the last 15 plus yrs and have used the services of Cray & Norton a number of times for my properties. The team have always been personable, professional and reliable. Andrea, Darren, Marcel and the team are true experts in what ...
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Dec 13, 2022
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Thanks Cyril, it’s been a pleasure working for you all these years and we appreciate your business ? ...
Dec 12,2022
Dec 12,2022
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I have been using Cray & Norton for over 15 years to let out my properties.
The team are always very helpful and offer excellent service....
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Dec 13, 2022
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Thanks Lisa, it’s been a pleasure working for you for so many years and thanks for your continued business ? Darren & the team ...
Dec 10,2022
Dec 10,2022
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Cray and Norton have been very helpful and are a friendly local team who have assisted us with letting our house....
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Dec 13, 2022
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Thanks for your lovely review and for giving us your business, it’s very much appreciated ? Darren & The Team ...
Dec 09,2022
Dec 09,2022
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The team at Cray & Norton have been great throughout the process of letting our house when we moved overseas. We thoroughly recommend them....
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Dec 13, 2022
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Thanks for taking the time to write us a lovely review and for In trusting your property to us ? Darren & The Team ...
Dec 09,2022
Dec 09,2022
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A lovely local team that have always responded quickly to concerns and queries from both myself and my tenants. Will remain my go to estate agent for the local area....
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Dec 13, 2022
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What a lovely review, thanks Sam ? Darren & The Team ...
Nov 24,2022
Nov 24,2022
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Cray and Norton provided excellent personal service. All emails were promptly answered and any problems immediately dealt with. We can thoroughly recommend this agency....
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Dec 13, 2022
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Thanks Sonia, we really appreciate you taking the time to write us a nice review ? Darren & The Team ...
Nov 17,2022
Nov 17,2022
0
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Cray & Norton have helped with both our house moves in recent years and the team are prompt to respond and always willing to go the extra mile to help....
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Oct 13,2022
Oct 13,2022
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Cray & Norton have provided an excellent estate agents service. They've been knowledgeable, approachable and responsive throughout our whole experience with them. Would highly recommend....
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Sep 23,2022
Sep 23,2022
0
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We bought a lovely property in Woodside Green from Cray and Norton. Archie is a lovely, polite and knowledgeable young man who promptly responds to all queries.
Darren supported key milestones in the sale, due to our mortgage company it was slower than expected but ...
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Sep 20,2022
Sep 20,2022
0
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I found all of the agents and the branch manager to be unfailingly helpful and professional. They gave good advice but were also good listeners and I very much felt that they were working for me and in my best interests at all times. A ...
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Aug 24,2022
Aug 24,2022
0
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Cray & Norton are a fantastic family run estate agent who supported us every step of the way in buying our new home. In contrary to many others, they are non-pushy, efficient and extremely pleasant to deal with. Nothing was too much trouble and were always ...
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Aug 10,2022
Aug 10,2022
0
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Darren managed the sale very efficiently and was really diligent to raise concerns when issues with our inward purchase caused our vendors and others in the chain to get impatient. In the end everything went smoothly. Thanks Darren- great job....
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Aug 10, 2022
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Thanks for taking the time to write us a nice review John. I am pleased you were happy with our service and thanks again for instructing Cray & Norton to handle your sale. Darren ...
Aug 03,2022
Aug 03,2022
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Completed today after an extremely easy process having worked with Darren, Marcel and Archie to sell my flat.
They advised me well throughout and pushed the sale through at a great pace.
Thanks guys. It was great working with you....
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Aug 02,2022
Aug 02,2022
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First class service from Cray and Norton.
From the valuation process to marketing and viewing the whole team were on top of the process. Excellent communication and management of our sale throughout.
The UK housing market being what it is, a sale fell through which ...
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Jul 08,2022
Jul 08,2022
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Darren, Archie, Marcel and the rest of the Cray and Norton team were amazing in helping and supporting us with the purchase of our first flat. As first time buyers they made us feel really comfortable and at ease. Darren made sure to keep in ...
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Mar 01,2022
Mar 01,2022
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Excellent service by Cray & Norton. Jessica has been an amazing agent. She has outstanding service she provides throughout the process... She was always available and kept us in the loop so there is no delays from either side.
She made sure that our messages were ...
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Dec 22,2021
Dec 22,2021
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Excellent service by Cray & Norton.
I was selling my late fathers property and had no idea what to do.
They put me at ease and gave me excellent advice and help during the whole process.
Thank you Marcel and Jessica for all your help and ...
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Dec 31, 2021
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Thanks Katie, its always nice to get good feedback especially in regards to our staff. ...
Nov 24,2021
Nov 24,2021
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Really good experience as purchaser - we recently bought a house in South Norwood and although the purchase was delayed due to faults in the chain Mark and later Jess were brilliant at keeping us updated on progress and establishing a great relationship with our ...
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Nov 29, 2021
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Thanks for taking the time to write us a nice review, it's always nice to get good feedback on my staff and we all hope that you are really happy in your new home. ...
Sep 28,2021
Sep 28,2021
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Cray and Norton brought professionalism, diligence and tenacity to a tricky sale of an executor property to achieve a successful and smooth transaction at a good price. Excellent team, highly reccomended....
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Sep 15,2021
Sep 15,2021
0
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I recently completed on a property in South Croydon through Cray & Norton and I cannot thank Darren, Marcel and the team enough for ensuring the transaction went through.
From what we expected to be a relatively straight forward purchase, turned out to be an incredibly ...
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Marcel
Andrea
Sam
Lucas
Vendor Fees
1.2%Landlord Fees
8%Tenant Fees
No fees set. Last updated at 20/05/2024, 1:33 PM by DarrenComplaints Procedure
No procedure set.
Last updated at 12:33 PM 20/05/2024 by Darren
Best Estate Agent in Croydon 
Best Letting Agent in Croydon 
All I can say is the tenancy contract was signed by a Miss * as your representative and the landlord is... a Mr *! It looks like a family business and hard to believe you were completely unaware of ** that was taking place. I may have an accent but I am not mentally retarded.
All you can do now is apologise and make sure you do not deal with dishonest landlords in future