73% sales valuation accuracy
73% sales fee satisfaction
86% lettings valuation accuracy
79% lettings fee satisfaction
Oct 09,2012
Oct 09,2012
8
people found
this helpful
this helpful
Paid £300 reservation for them to hold the apartment, and reassured me that no one else would be shown round. They informed me they were sole agents. Only to find out a few days later that they had misled me, and were not sole agents. Other agents had advertised the same apartment. Therefore Northwood obtained £300 reservation fee through false pretences. Matters went from bad to worse.
What agent could do to change your mind?
An offer of a refund of the ‚£300 would have been acceptable.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 14, 2013
Dear Anne, Good to hear that you are safe. The apartment was taken off the market and reserved for you but you didn't show up to check in. You signed a fee schedule which we have in the office and paid the fee to reserve the property as yours which it was. There were no false pretenses. You were not misled and we pride ourselves on letting properties without grey areas. We wish you all the best. Northwood.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Sep 2020
reviewed by 'JAMES'
21st Aug 2019
reviewed by 'Ian'
23rd Jul 2019
reviewed by 'Justin'
11th Dec 2018
reviewed by 'Nigel'
19th Oct 2018
reviewed by 'Chrissy'
13th Aug 2018
reviewed by 'C'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 73% | £0 | £0 |
| Lettings | 86% | 79% | £280 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 7 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- TR1
- Newquuay
- TR10
- Truro
- TR11
- St Austell
- TR12
- St Ives
- TR13
- Redruth
- PL35
- Camborne
- PL13
- Falmouth
- PL14
- Helston
- PL15
- St Agnes
- PL17
- Perranporth
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
Northwood have been a breath of fresh air. The team are so organised and everything is dealt with on time. Rent Payments comes through on the day after tenants have paid and we have found the whole experience of being Landlords so easy from onset. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2019
Aug 21,2019
0
people found
this helpful
this helpful
As a tenant I have to say that Northwood Truro and their staff have been at all times professional and courteous. They have always done what they have said and in the given timescales. As someone who deals with letting agents on a regular basis ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2018
Oct 19,2018
0
people found
this helpful
this helpful
Been letting the same property for 4years, cant fault a single thing, any issues we had we sorted that day! Very friendly staff, couldnt do enough to help! Would highly recommend! Every thing from start to finish was so easy and stresd free....
read full review
read full review
Comment on agent fees
Very reasonable fees in regards to checks and deposits etc
Was this helpful?
Yes
Yes
May 28,2018
May 28,2018
0
people found
this helpful
this helpful
The service so far has been excellent. Roger arrived on time and was friendly and knowledgable. Everything has been done speedily and efficiently and everyone I have delt with by phone or by email has been very friendly. I cannot fault the service we have ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Mar 11,2018
Mar 11,2018
3
people found
this helpful
this helpful
Will not say to much but the service that Roger gave us has been very poor. We are taking our complaint direct to northwood as Roger is impossible to deal with now....
read full review
read full review
Comment on agent fees
Fair if the service was not so poor
Was this helpful?
Yes
Yes
Mar 11, 2018
View all comments
(1)
Dear 'green&peace',
Thank you for taking the time to leave your review. We have never dealt with somebody with your names, or in fact 'greenpeace'. If you have a genuine complaint, we would be pleased to deal with it under our procedures and if you had made that complaint, you would be aware that it would be ourselves who were responding. If you have a genuine complaint (not one where you cannot say too much), we would be delighted to address the matter. You leave us with no alternative other t ...
Sep 17,2015
Sep 17,2015
2
people found
this helpful
this helpful
Roger was very personable in the first meeting and discussed the various options available to me in a clear manner. The whole process from start to a recent finish was smooth....
read full review
read full review
Comment on agent fees
I do think that the fees, as a percentage of the value of the rental were a little on the high side.
Was this helpful?
Yes
Yes
Sep 19, 2015
View all comments
(1)
Hi Amanda, Thank you for our comments and taking the time to write a review. It has been a pleasure working with you. Our fees are very much middle of the market but we believe our service is at the top end. We try to ensure this by investing heavily in staff and technology to ensure that we let our properties quickly and then look after them through regular inspections which we record using the latest technology and forward to owners. We are also licensed by ARLA and APIP and therefore invest i ...
Nov 21,2014
Nov 21,2014
2
people found
this helpful
this helpful
- Have only been tenants in our student property for two months, so this is a review of the service received so far.
- very detailed (perhaps too detailed) inventory on moving in
- The agents were understanding when it took a while for the first ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21, 2014
View all comments
(1)
Hi Mary, Thank you for taking the time to review the company and we are delighted that your experience has been mostly positive. Having reviewed your inventory, it is 202 pages for a 6 bedroomed high quality house in central Truro which is normal. The reason for the detail is that we are a member of The Association of Professional Inventory Providers and therefore have very strict quality standards which we always aim to exceed! If there is anything else that we can do to improve your experience ...
Nov 10,2014
Nov 10,2014
2
people found
this helpful
this helpful
Amazing. Appointment with Roger on a Saturday, viewings on the Wednesday after and new tenant due to move in within 2weeks. Straight talking, efficient, professional and friendly service.. very refreshing!! Thanks...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2014
Oct 20,2014
1
people found
this helpful
this helpful
Renting has changed a whole lot since I was previously a tenant about 15 years ago, and I was shocked by the number of hoops it is necessary to jump through in order to secure a tenancy these days - however, I'm assured by renting friends ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2014
Jul 07,2014
0
people found
this helpful
this helpful
Agent's staff did what they said they would do and matched me with a great property quickly...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07, 2014
View all comments
(1)
I'm sorry you wouldn't use us again despite us having matched you with a great property, quickly. Please don't hesitate to call to let us know how we may have turned the experience into one where you would use us again? We greatly value your feedback. Northwood Cornwall management team. ...
Oct 09,2012
Oct 09,2012
8
people found
this helpful
this helpful
Paid £300 reservation for them to hold the apartment, and reassured me that no one else would be shown round. They informed me they were sole agents. Only to find out a few days later that they had misled me, and were not sole agents. Other ...
read full review
read full review
What agent could do to change your mind?
An offer of a refund of the ‚£300 would have been acceptable.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 14, 2013
View all comments
(1)
Dear Anne, Good to hear that you are safe. The apartment was taken off the market and reserved for you but you didn't show up to check in. You signed a fee schedule which we have in the office and paid the fee to reserve the property as yours which it was. There were no false pretenses. You were not misled and we pride ourselves on letting properties without grey areas. We wish you all the best. Northwood. ...
Jul 23,2019
Jul 23,2019
0
people found
this helpful
this helpful
From day one meeting Billie to view the house, I found the whole team at Northwood Truro to be absolutely amazing. I have spent my whole career in a service industry. I have to say that I was incredibly impressed with the thought, care and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2014
Nov 11,2014
2
people found
this helpful
this helpful
I have previously managed my property letting myself, but this time I decided to use Northwood in Truro. I spoke to Roger and the team and was made to feel at ease with both the process and managing any problems. The property was let very ...
read full review
read full review
Comment on agent fees
The fees charged are reasonable.
Was this helpful?
Yes
Yes
Mar 09,2018
Mar 09,2018
1
people found
this helpful
this helpful
We rented a property through Northwoods for just over 18 months and lived in the flat above their branch in Truro! We cannot fault the service we were given by all the staff - it was friendly, professional and thorough. They were always quick to respond ...
read full review
read full review
Comment on agent fees
The Agent's fees were reasonable and competitive.
Was this helpful?
Yes
Yes
Aug 13,2018
Aug 13,2018
0
people found
this helpful
this helpful
We have been trading with Northwood Truro for the past 5 years and during this time we have found them to be professional and helpfull to both us and the tennant.
Payments and communications have been prompt and in a timely manner.
All staff encountered have ...
read full review
read full review
Comment on agent fees
Seem to be reasonable and within the market standard.
Was this helpful?
Yes
Yes
Dec 11,2018
Dec 11,2018
0
people found
this helpful
this helpful
Found Northwood go be thorough but fair in their letting process. The team there are all helpful and courteous and are always there for you to deal with any queries or problems you may have.
Would certainly recommend using them if you need to let ...
read full review
read full review
Comment on agent fees
All fees charged seemed fair.
Was this helpful?
Yes
Yes
Dec 11, 2018
View all comments
(1)
Thank You Nigel, your kind words are much appreciated. The team send their best wishes and good luck to you and your family in the future. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5:05 PM 13/02/2023 by allAgents
