0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 06,2019
Apr 06,2019
0
people found
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I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I should have come in to collect my keys the previous day ( which would have been Friday, on the completion day) and not on Sat which was basically the following day. I obviously work hard and in a demanding profession to be able to afford a property in Penarth.
Despite her unaccepted , shocking behaviour towards me(a customer who just completed on a property with them and gave them business) , I still took time to explain that another agent, Sue , confirmed with me over the phone that i can come and collect the keys absolutely anytime convenient, as long as it's within the agencies opening hours.
It's a shame I haven't asked the agent her name(the one that worked on Sat 2nd of Feb 2019 ),but I'm sure it won't be difficult to identify who worked that day. She can easily benefit from some training around customer service, being curteious etc)There were 2 member of staff that day. However, only one dealt with me in this mamner.
As a result I would like to say that
I will never buy any other property from you ACJ, and also will make all my friends and family aware of the poor service received from your company.
Considering that Penarth area is such a nice and expensive area and that you are lucky enough to deal with properties there, you should be ashamed to employ staff like this , especially considering the retail competition nowadays.
Despite her unaccepted , shocking behaviour towards me(a customer who just completed on a property with them and gave them business) , I still took time to explain that another agent, Sue , confirmed with me over the phone that i can come and collect the keys absolutely anytime convenient, as long as it's within the agencies opening hours.
It's a shame I haven't asked the agent her name(the one that worked on Sat 2nd of Feb 2019 ),but I'm sure it won't be difficult to identify who worked that day. She can easily benefit from some training around customer service, being curteious etc)There were 2 member of staff that day. However, only one dealt with me in this mamner.
As a result I would like to say that
I will never buy any other property from you ACJ, and also will make all my friends and family aware of the poor service received from your company.
Considering that Penarth area is such a nice and expensive area and that you are lucky enough to deal with properties there, you should be ashamed to employ staff like this , especially considering the retail competition nowadays.
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May 08, 2019
We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you could contact [email protected] with your review and further details so, I can address your complaint in full.
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Latest Reviews
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Opening Hours
Address
ACJ Properties
9a Royal Buildings Victoria Road
Penarth
Vale of Glamorgan
CF64 3ED
02920415161
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £163,000 | £163,000 |
| Lettings | 0% | 0% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 0 | 3 |
Areas covered
- CF64
- CF10
- CF11
- CF62
- CF63
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 30,2024
May 30,2024
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After letting one of their properties for nearly a decade we had a no fault eviction as landlord selling up. When we then relocated we spent almost a week scrubbing the place spotless. We’re then told that professional cleaners needed to be called in ...
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Mar 14,2023
Mar 14,2023
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For the last 6 months me & the neighbours have been having a nightmare with tenants slamming the security gate on a property managed by ACJproperties The situation hasn't been resolved & they have been ignoring our correspondence.
I would avoid using this company at all costs...
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Jul 06,2021
Jul 06,2021
2
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DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY!
JASON WHITELEY, NATASHA CHICK, LYNDA SEAL
After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money ...
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Oct 07,2019
Oct 07,2019
0
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DO NOT USE THIS AGENCY.
SABRINA PIKE - Agent who I dealt with.
We were charged to have cleaners come to the property after we had left for "placing furniture back in its place". The details of this were two very light dining room chairs ...
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Feb 22, 2020
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(2)
The same thing happened to us with this Agency in 2014. We moved from London and rented house in Penarth and were massively ripped when we finished our tenancy. The house was falling apart literally but we ignored the faults because we were only there temporarily. They charged us for removing a ‘pebble left in cupboard’ My blood boils to this day whenever I walk past ACJ. A REALLY NASTY COMPANY.. ...
Apr 06,2019
Apr 06,2019
0
people found
this helpful
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I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I ...
read full review
read full review
Comment on agent fees
N/A
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Yes
May 08, 2019
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(1)
We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you could contact [email protected] with your review and further details so, I can address your complaint in full. ...
May 26,2012
May 26,2012
2
people found
this helpful
this helpful
The member of staff was unprofessional and, to make things worse, unapologetic.
I arrived 10 minutes early at the property to be told that the people
who had only just viewed it wanted to put a deposit down so I was
probably too late. As someone ...
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What agent could do to change your mind?
1) Informed me beforehand that my viewing was directly after someone else's, so that I could pick a different property instead. 2) Apologised for the inconvenience and offered to show me a different property that was on their books. 3) Not double booked me in the first place.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:13 PM 12/09/2018 by heather heather
