25% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
57% lettings fee satisfaction
Apr 04,2019
Apr 04,2019
6
people found
this helpful
this helpful
Our experience as tenants with Henry Adams Lettings was so unacceptable that it was referred to the Property Ombudsman (having first gone through The Dispute Service as well.) TPO found in our favour and upheld the complaint, ordering HA to pay us £300 compensation for aggravation, inconvenience and distress. Please be extremely careful when using this agent, especially if you are a tenant - make sure that you know your legal rights and their legal obligations. I essentially had to tell them how to do their job, with point-by-point reference to their own Code of Practice, and even then they refused to accept that they had done a single thing wrong. Very arrogant, patronising and uncivil attitude that I felt bordered on gaslighting. I certainly would not recommend this agent to tenants, but landlords should exercise caution too - the way they communicated with our ex-landlord was unhelpful and ultimately misleading.
Behaviour like this is the reason why lettings agents have the reputation they do, unfortunately.
Behaviour like this is the reason why lettings agents have the reputation they do, unfortunately.
Comment on agent fees
Pretty steep, for doing essentially nothing, but to be fair probably no higher or less justified than those of most other agents.
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Latest Reviews
28th Aug 2024
reviewed by 'Michelle and Mark Cantuba'
29th Apr 2024
reviewed by 'Dan'
10th Feb 2021
reviewed by 'Amy Meadows'
24th May 2019
reviewed by 'Sean'
4th Apr 2019
reviewed by 'ThisIsTheBlatantTruth'
2nd Mar 2018
reviewed by 'Violet'
Opening Hours
Address
Henry Adams LLP
24 Lavant Street
Petersfield
Hampshire
GU32 3EW
01730 262801
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 100% | £600,000 | £600,000 |
| Lettings | 100% | 57% | £1,500 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 28,2024
Aug 28,2024
0
people found
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From the viewing, organising paperworks and requirements, contract signing and up until the key turnover, Henry Adams was perfect in every way. Having a great rapport with agents, like Siobhan who was prompt, knowledgeable with the area, shows empathy, and most of all, efficient was ...
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Apr 29,2024
Apr 29,2024
0
people found
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Excellent! Clair was very kind and helped every step of the way to get our property.
Thank you to all at Henry Adams...
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Feb 10,2021
Feb 10,2021
0
people found
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Throughout my local house hunting I found the Henry Adams team, and Oliver and Daniel in particular, to be extremely knowledgeable about the Petersfield and surrounding villages property market. I hugely valued the expertise they were able to provide me. I was also really impressed ...
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May 24,2019
May 24,2019
6
people found
this helpful
this helpful
If you can rent through anyone else, I strongly recommend you do. I recently ended a tenancy through Henry Adams, and the way which which the return of my deposit was handled was scandalous. Quotes for cleaning and garden maintenance that were provided were more ...
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Apr 04,2019
Apr 04,2019
6
people found
this helpful
this helpful
Our experience as tenants with Henry Adams Lettings was so unacceptable that it was referred to the Property Ombudsman (having first gone through The Dispute Service as well.) TPO found in our favour and upheld the complaint, ordering HA to pay us £300 compensation for aggravation, ...
read full review
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Comment on agent fees
Pretty steep, for doing essentially nothing, but to be fair probably no higher or less justified than those of most other agents.
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Mar 02,2018
Mar 02,2018
8
people found
this helpful
this helpful
Very disappointing experience with the agency and a total waste of time and money. Unhelpful and very low level of customer service, the whole process of applying for a tenancy felt like I was doing them a favour. Unfair treatment and unresasonable terms and conditions. ...
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Comment on agent fees
Unjustified
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Jun 02,2016
Jun 02,2016
0
people found
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Very helpful and cooperative. Communication was excellent, fast and accurate. A professional service from the start and made the entire process smooth and hassle-free....
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May 27,2016
May 27,2016
0
people found
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This is my first experience of being a landlord and the Henry Adams team have been brilliant in their support...
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Comment on agent fees
The fees are acceptable and fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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