Surrey Quays, London, SE16
4.9/5, 418 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
London Estate Agent with offices in Surray Quays

“Very professional and frendly...”

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Apr 03,2019
Minithumbup
By: 'Panagiotis'
Apr 03,2019
0 people found
this helpful
Serkan was very helpful, i couldn't find the property so he came and pick me up from the main street.
Comment on agent fees
Good
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By: Stephen Banks
Apr 03, 2019
Many thanks for your review Panagiotis!

Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan.

We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again.

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Latest Reviews

View all Reviews 418
5th Jun 2024
reviewed by 'Graham Waldheim'
“I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, ......”
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 12 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Bow, E3
Surrey Quays, SE16

“I have used Oliver Jaques Managing Agents for......”

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Jun 05,2024
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Erika
By: 'Graham Waldheim'
Jun 05,2024
0 people found
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I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, Erika and the team are always efficient, effective and responsive in dealing with any issues that may arise....
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“Excellent Service - Highly Recommended...”

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Feb 09,2024
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Michael
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Rosalie
By: 'Lesley'
Feb 09,2024
0 people found
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I want to say a big thank you to the whole team who were friendly and approachable at all times. Rosalie went above and beyond with her professional approach and excellent communication skills....
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“Excellent company with morals and a personal touch...”

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Dec 04,2023
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Michael
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Rosalie
By: 'Sarah'
Dec 04,2023
0 people found
this helpful
I wanted to say a big Thank You to you all for all the support and efforts to help me over the years. It was a difficult decision to sell and again I would have found it a lot more stressful without your professional experience ...
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“The best real estate company I have ever deal......”

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Nov 08,2023
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Rosalie
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Samuel
By: 'Ola'
Nov 08,2023
0 people found
this helpful
The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend. Roselyn and Michael was very professional and nice people....
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“The team at OJ go above and beyond. So profes......”

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Oct 10,2023
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Rosalie
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Michael
By: 'dwong'
Oct 10,2023
0 people found
this helpful
The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out to Rosalie Murton who was wonderful as the Sales Progressor when we sold our house. She was on the ball and kept persisting to get ...
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“Michael and his team were completely professi......”

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Oct 06,2023
Minithumbup
By: '[email protected]'
Oct 06,2023
0 people found
this helpful
Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...
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“Unexpected amazing experience...”

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Sep 22,2023
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Rosalie
By: 'Manon'
Sep 22,2023
0 people found
this helpful
With very little knowledge of the buying process in the UK, I could only rely on a few stories of people around me, who didn't have anything good to say about the agents involved in their buying process. I was not expecting the agency's role ...
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“Rosalie was an absolute star...”

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Aug 31,2023
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Rosalie
By: 'Patrick'
Aug 31,2023
0 people found
this helpful
Rosalie was an absolute star and pulled out all the stops to get us over the line....
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“Thank you for being so quick to respond and ......”

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Aug 18,2023
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Stephen
By: 'Anastasia'
Aug 18,2023
0 people found
this helpful
Thank you for being so quick to respond and your kind welcoming attitude! I’m genuinely impressed by your professionalism and kindness. From the very first call I made, the young reliable man who showed me the apartment … to Stephen Banks, the leggings manager who ...
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“Highly recommend Oliver Jaques...”

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Aug 04,2023
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Samuel
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Rosalie
By: 'Max'
Aug 04,2023
0 people found
this helpful
I had the pleasure of being a buyer with Oliver Jaques, and my experience was truly exceptional from start to finish. From the moment I stepped in, I was impressed by the level of professionalism and warmth exhibited by their agents. The transparency they maintained ...
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“Friendly and efficient...”

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Aug 03,2023
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Rosalie
By: 'Andy'
Aug 03,2023
0 people found
this helpful
We purchased a property through this agent. All the staff we encountered were very friendly and efficient. A special mention must go to Rosalie Kurton who was a tenacious in progressing the purchase through some frustrating issues. Many thanks....
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“Had a brilliant experience with Oliver Jacque......”

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Jun 19,2023
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Samuel
By: 'Gibbons'
Jun 19,2023
0 people found
this helpful
Had a brilliant experience with Oliver Jacques. The team (hello Paul, Sam, Jo and Rosalie) are easy and pleasant to deal with. HIGHLY recommend!...
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“Wow, we got there. Can't fault O-J for consta......”

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Jun 16,2023
Minithumbup
By: 'Y&P H'
Jun 16,2023
0 people found
this helpful
Wow, we got there. Can't fault O-J for constant dedication arranging many viewings and forever creative thinking....
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“Fantastic service! Rosalie was superb...”

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Apr 27,2023
Minithumbup
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Rosalie
By: 'Anna P'
Apr 27,2023
0 people found
this helpful
Fantastic service! Rosalie was super helpful and very determined to help with my purchase. It was very complicated transaction, but Rosalie was always there and went beyond her job description to help. I would definitely give her 10 stars if possible. Highly recommend...
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“Very professional and customer focused agency...”

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Mar 23,2023
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Rosalie
By: 'Tonia'
Mar 23,2023
0 people found
this helpful
O&J assisted me with the purchase of my first flat. They have demonstrated very high level of professionalism throughout the whole process - from the search untill the completion. I especially thank Joe, Rosalie and Michael for the excellent work....
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“Dedicated and professional team...”

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Mar 14,2023
Minithumbup
By: 'Steve'
Mar 14,2023
0 people found
this helpful
I can not fault OJ Surrey Quays for their personal approach and hard work. From purchasing my flat in 2004 to selling in 2023 they have been amazing We had one sale fall through on exchange but second time round the sale has gone through! Throughout the ...
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By: Stephen Banks
Apr 20, 2023
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Thank you for taking the time to leave this review Steve. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Great team and very well managed tenancy...”

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Feb 23,2023
Minithumbup
By: 'Jack'
Feb 23,2023
0 people found
this helpful
I rented a property managed by Oliver Jaques over an 18 month period and could not fault them at all. Serkan managed the initial negotiation and moving in process very well and was always so easy to communicate with, throughout the tenancy he was always on ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Jack. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“A perfect and seamless service from start to ......”

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Feb 22,2023
Minithumbup
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Gina
By: 'tim'
Feb 22,2023
0 people found
this helpful
A perfect and seamless service from start to finish. Advertised my property and found me great tenants very quickly as required. Excellent communication throughout. Highly recommended in all aspects....
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Tim. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Satisfied customer for 25 years..!...”

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Feb 07,2023
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Erika
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Gina
By: 'Alex'
Feb 07,2023
1 people found
this helpful
I think I must be there longest serving customer. Over 25 years have been a landlord with rental properties managed by them. I think the service has been consitent and at the excellent category. Living overseas it was important for me to have confidence in the ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Alex. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Very professional, quickly sorted an issue wi......”

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Jan 28,2023
Minithumbup
By: 'Louise'
Jan 28,2023
0 people found
this helpful
Very professional, quickly sorted an issue with furniture left behind in our new unfurnished flat, got a removal company sorted within hours. Seamless moving in process. Thanks Mike!...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Louise. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“5 🌟...”

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Jan 27,2023
Minithumbup
By: 'Francesca'
Jan 27,2023
0 people found
this helpful
Amazing agent, he helped us to find an house in a short time, very kind and always available for everything....
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Francesca. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Thanks to Mike for such a quick reply and fr......”

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Jan 26,2023
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Ben
By: 'Yu'
Jan 26,2023
0 people found
this helpful
Thanks to Mike for such a quick reply and friendly service. Glade to hear from Mike when we got the offer....
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Yu. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“I spoke to OJ for about 2yrs before deciding ......”

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Dec 28,2022
Minithumbup
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Rosalie
By: 'ian mark stocker'
Dec 28,2022
0 people found
this helpful
I spoke to OJ for about 2yrs before deciding to sell my flat as the London market was very thin and unpredictable. They were realistic in their sale opinions and really helped the eventual buyer with everything - Paul & Samuel. I found their support in ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Ian. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“We cannot recommend Mike enough!...”

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Dec 22,2022
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Michael
By: 'Ellen and Sam'
Dec 22,2022
0 people found
this helpful
We cannot recommend Mike and Oliver Jacques enough for finding a place to rent. We had a very difficult experience with finding our flat, and Mike went above and beyond to help us and ensure we found the perfect place. He was extremely helpful and ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Ellen and Sam. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Amazing service from Rosalie!...”

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Dec 20,2022
Minithumbup
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Rosalie
By: 'Chantelle A'
Dec 20,2022
0 people found
this helpful
The lovely Fahim organised my viewing of the property and from the moment Rosalie handled my purchase, the process was very smooth and efficient. I had been hoping to complete before Christmas but this seemed impossible with the pace of my solicitors and finding a ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Chantelle. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Excellent from start to finish...”

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Dec 15,2022
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Samuel
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Rosalie
By: 'Lesley Benson'
Dec 15,2022
0 people found
this helpful
From the initial viewing and second viewing with Samuel, through to the post-offer input from Rosalie to drive the sale through, we have been really impressed with Oliver Jacques as a company. As ever, there were a number of delays and infuriating issues, but Rosalie ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Lesley. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Happy experience...”

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Dec 01,2022
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Samuel
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Michael
By: 'Lori'
Dec 01,2022
0 people found
this helpful
Very professional team with lots of passion for real estate and very responsive. Any query was responded quickly. I'm very happy about the service they provide and do recommend it if you are selling or buying in this area....
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Lori. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Happy experience...”

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Dec 01,2022
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Samuel
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Michael
By: 'Lori'
Dec 01,2022
0 people found
this helpful
Very professional team with lots of passion for real estate and very responsive. Any query was responded quickly. I'm very happy about the service they provide and do recommend it if you are selling or buying in this area....
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“We just bought our first home through OJ and ......”

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Nov 29,2022
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Michael
By: 'Holly'
Nov 29,2022
0 people found
this helpful
We just bought our first home through OJ and couldn’t be happier! Michael took us on viewings and really knew the area well. Found the one for us and the process was really smooth. We got the keys in just under 3 months from offer ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Holly. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“I am very grateful to Rosaile for her profess......”

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Nov 28,2022
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Rosalie
By: 'Nina Giles'
Nov 28,2022
1 people found
this helpful
I am very grateful to Rosaile for her professional help in buying an apartment. She always listened attentively, helped,explained and was very patient.Our purchase was difficult, but throughout it and after she stayed in touch all the time and helped with advice as ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Nina. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Staff picture Michael
(157)
Staff picture Stephen
(45)
Staff picture Gina
(40)
picture is hidden Rosalie
Staff picture Samuel
Staff picture Erika
(20)
Staff picture Ben
Staff picture Nicola
(2)
Staff picture Jack
Staff picture Jaydn

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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