71% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
59% lettings fee satisfaction
Oct 06,2012
Oct 06,2012
1
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Absolutely disgusted with the level of service from Walton and Robinson.
Upon viewing the property- The bathroom was completely mouldy (ceiling and walls) and we asked if this damp problem would be fixed in between tenant switch over to which we were advised that the problem would be fixed. When we moved into the property, fresh paint could be smelled throughout, where they had obviously just painted over the black and green mould. Needless to say, within a couple of weeks the problem came back with a vengeance and the smell was terrible etc couldn't have guests over!
Upon moving in- the inventory provided was substandard. As first time tenants we went along with it as we knew no better. All the general building problems had not been mentioned, of which there was many! The windows were old wooden ones complete with extensive wood rot to the point that we were scared that if the wind blew, the glass might fall out. Also, the gap around the edge could be felt and seen even with the windows 'shut' as the curtains still billowed in the draft. During winter this was a nightmare, and combined with the boiler breakdown, we were absolutely FREEZING. We sent many emails asking for these problems to be fixed and they WERE NOT. We spent a fortune buying electric heaters to try and stave off frost bite. All the windows throughout the property were disgusting with mould growing on the walls and ceilings around them. Wood rot was eating away at all window frames and no repairs were dealt with.
We eventually got the boiler repaired after 2 weeks of waiting.
Upon leaving the flat- the staff at walton robinson were very unfriendly. When you walk in the office no body talks, they just sit and stare and eventually one will ask you if you need any help. We were sent an email to let us know of the outcome of our deposit. They want to use our security deposit to FIX THE PROBLEMS in the flat AFTER WE HAVE LEFT. Disgusting! The staff refuse to give us any advice of how to handle the situation and are letting the landlord run wild with our money.
Overall an absolutely appalling service! Would not recommend to anyone! Would not award them any stars if we could.
Upon viewing the property- The bathroom was completely mouldy (ceiling and walls) and we asked if this damp problem would be fixed in between tenant switch over to which we were advised that the problem would be fixed. When we moved into the property, fresh paint could be smelled throughout, where they had obviously just painted over the black and green mould. Needless to say, within a couple of weeks the problem came back with a vengeance and the smell was terrible etc couldn't have guests over!
Upon moving in- the inventory provided was substandard. As first time tenants we went along with it as we knew no better. All the general building problems had not been mentioned, of which there was many! The windows were old wooden ones complete with extensive wood rot to the point that we were scared that if the wind blew, the glass might fall out. Also, the gap around the edge could be felt and seen even with the windows 'shut' as the curtains still billowed in the draft. During winter this was a nightmare, and combined with the boiler breakdown, we were absolutely FREEZING. We sent many emails asking for these problems to be fixed and they WERE NOT. We spent a fortune buying electric heaters to try and stave off frost bite. All the windows throughout the property were disgusting with mould growing on the walls and ceilings around them. Wood rot was eating away at all window frames and no repairs were dealt with.
We eventually got the boiler repaired after 2 weeks of waiting.
Upon leaving the flat- the staff at walton robinson were very unfriendly. When you walk in the office no body talks, they just sit and stare and eventually one will ask you if you need any help. We were sent an email to let us know of the outcome of our deposit. They want to use our security deposit to FIX THE PROBLEMS in the flat AFTER WE HAVE LEFT. Disgusting! The staff refuse to give us any advice of how to handle the situation and are letting the landlord run wild with our money.
Overall an absolutely appalling service! Would not recommend to anyone! Would not award them any stars if we could.
What agent could do to change your mind?
First, basic customer service needs to be improved. Staff need to be more approachable and welcoming and stick to the old 'service with a smile'. Secondly they need to try and actually solve some of the tenants issues or just vet the properties they are putting on their books in the first place. so as not to let tenants rent substandard accommodation. Thirdly -improve general practice; give detailed inventories of ALL existing issues to building and to furniture if furnished, provide tenants with the insurance protection documents to safeguard from greedy landlords.Attached Filesnbsp;
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Latest Reviews
11th Dec 2023
reviewed by 'Stuart'
11th Jul 2023
reviewed by 'C'
7th Dec 2022
reviewed by 'Emily'
7th Dec 2022
reviewed by 'l.mobbs'
9th Nov 2022
reviewed by 'Megan'
22nd Aug 2021
reviewed by 'Pellumb'
Opening Hours
Address
Walton Robinson
101 Percy Street
Newcastle upon Tyne
Tyne and Wear
NE1 7RY
0191 243 1000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 100% | £54,500 | £225,600 |
| Lettings | 67% | 59% | £259 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 90 | 76 | 9 | 1 | 4 | 0 | 5 | 9 |
Areas covered
- NE1
- Newcastle City Centre
- NE2
- Jesmond
- NE3
- NE4
- NE6
- NE7
- NE8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2023
Dec 11,2023
0
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Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould in bathroom and ignored
Unfit to live in - Deposit paid £400 …… £80 back - ABSOLUTE joke.
Please avoid at all costs....
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Jul 11,2023
Jul 11,2023
1
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It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the house rented was in terrible condition, with broken furniture, and a disgusting mess in the garden. We checked our daughter’s house before the handover ...
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Nov 13, 2023
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Your reply is not true. This is exactly what hapened to us.Firstly, could only get 4 keys upon tenancy starting. Finally got the other 2 after threatening to withhold 2 lots of rent! Banister broken when we moved in, which was a Health & Safety breech, as was the painting of
the sash windows closed! Cleaning fee for the whole house when we & parents cleaned it top to bottom spotlessly. Dust found behind a radiator (OMG) Then charged for a whole house clean. We cross checked your invoice for cl ...
Dec 07,2022
Dec 07,2022
1
people found
this helpful
this helpful
The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in stains, rubbish left everywhere including a mop bucket of black water with a layer of mould covering it, broken light fixtures, broken blinds, broken handles, ...
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Dec 07,2022
Dec 07,2022
0
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This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, broken door handles, broken freezer drawers, a microwave that was completely unusable, mouldy bathrooms and stained desks and chairs. The dishwasher had stuff in it ...
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Nov 09,2022
Nov 09,2022
4
people found
this helpful
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how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the minute we moved in there was things wrong. 4 lightbulbs didn't work, the kitchen cupboard was broken and the TV was not working. They didn't give ...
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Aug 22,2021
Aug 22,2021
1
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If I could give them a zero, i would. Non professionals which do not attend to your needs and their customer service is horrible. To add to all that i was out of town when they had one of their viewings-as i am leaving them ...
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Aug 10,2021
Aug 10,2021
1
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Worst company EVER! Awful customer service, anything to get money out of you. Will NEVER use them again. Absolutely pathetic company and will never recommend to anyone. Picture attached is of a hair left in bed frame and they are trying to get cleaners in ...
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Aug 04,2021
Aug 04,2021
0
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Walton Robinson's standards are frankly disgusting. I've more than once encountered tenants complaining of mold infestations, some of which have even left people with respiratory issues. In the context of the Covid-19 pandemic in particular this is unacceptable. Frankly this is appalling....
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Aug 04,2021
Aug 04,2021
0
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Awful disreputable company, very poor and dismissive customer service, mould-ridden properties, refusal to engage with tenants complaints, exacerbating ill-health for tenants due to mould. Have also illegally entered tenants lodgings without giving adequate notice. 0/10 please avoid....
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Jul 26,2021
Jul 26,2021
3
people found
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Id give 0 if i could, we was promised wifi and bills included which was what sold us the house and was essential to us being a student. However 2 months after we signed the contract we were told neither wifi or bills would be included. With ...
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Jun 02,2021
Jun 02,2021
2
people found
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this helpful
One of the worst run companies I have ever encountered. There is an obvious trend in these reviews. It takes weeks if not months to get anything fixed. Our house has been without a dishwasher for a month now, with no indication of when we ...
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Mar 22,2021
Mar 22,2021
2
people found
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this helpful
This company is terrible and has no customer services staff are rude and unprofessional on all levels.
No one returns calls or emails....
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Mar 16,2021
Mar 16,2021
2
people found
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From moving in to the very end it was a nightmare. They have been aware that we were to move in on the 1st of September, the flat was not cleaned, rubbish, food etc was still there 2 weeks after the previous tenants left, black mould ...
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Oct 20,2020
Oct 20,2020
5
people found
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this helpful
If only there was an option for 0 stars. Bunch of thieves and criminals in suits. Shown around a house in the summer was told our bathroom will be renovated before moving in. A full year and still a shower that didn't work but were told ...
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Oct 17,2020
Oct 17,2020
6
people found
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The company have managed to delete reviews by making new pages countless times! I used them in second year and they scammed us out of our deposit even going as far to change dates on invoices etc. I swore I would never use them again ...
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Oct 09,2020
Oct 09,2020
2
people found
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this helpful
Worst company ever. Dishwasher took 3 months and many many reports to be fixed. Bathroom out of order for weeks and they just literally lie and say someone will come to fix it tomorrow and no one comes. Expected to share a shower with 8 people and ...
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Oct 05,2020
Oct 05,2020
2
people found
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this helpful
Would rather be homeless than rent with these again!
If I could have given it 0 stars I absolutely would. The service we received from the agents was terrible for a very minor start. To continue the agents tried to charge us over £1000 upon moving out ...
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Oct 06, 2020
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(1)
Hi Olivia. I am very sorry to see your poor review for us. Unfortunately, if a property isn't left as found when a tenancy comes to an end, then we do have to act in the landlords best interest and recover any damages. I am pleased to hear that the matter is now close and should you wish to discuss anything further, please do not hesitate to contact me on 0191 231 6071. Amy WR. ...
Sep 08,2020
Sep 08,2020
2
people found
this helpful
this helpful
If I could give 0 stars I would. We moved out of a Walton Robinson property two months ago and are still trying to get our deposit back. Absolutely awful letting agent as they are exhausting to get I to contact with, for two months we ...
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Sep 12, 2020
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Hi Katy. I am very sorry to see you have been dissatisfied with the service provided. Please can you give me a call on 0191 231 6071 at a convenient time so that we can discuss the matter further. Many Thanks. Amy. ...
Sep 07,2020
Sep 07,2020
2
people found
this helpful
this helpful
Awful lettings agency, I feel like one star is generous. Almost impossible to contact and even more difficult to get them to take any action when you do. No one accepts responsibility for anything and are so eager to pass any problem on to a ...
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Sep 04,2020
Sep 04,2020
2
people found
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Absolutely appalling service. A catalogue of errors from start to finish From having to submit documents on numerous occasions to keys not being available for collection despite having an appointment on the day. Spoken to several members of staff throughout this whole experience and only ...
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Sep 12, 2020
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Hi Melanie. I am very sorry to see you have been dissatisfied with the service provided. Please can you give me a call on 0191 231 6071 at a convenient time so that we can discuss the matter further. Many Thanks. Amy. ...
Jul 29,2020
Jul 29,2020
4
people found
this helpful
this helpful
Awful agency who I will absolutely never use again. I moved in a few weeks ago and the apartment was absolutely filthy despite WR claiming that it was cleaned ready for us. The apartment supposedly had the living room wall painted before we arrived - ...
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Jun 05,2020
Jun 05,2020
4
people found
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Would prefer not to leave a star. Walton Robinson are the worst agency in Newcastle!! Myself and 5 others have been scammed out of £450 deposit each! They are now refusing to return emails and phone calls from myself or my guarantor since September. During our time ...
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May 22,2020
May 22,2020
2
people found
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this helpful
I moved into a studio in the Bruce building on 6th March 2020. The rent was £180 a week rent including bills. I took the studio for a short stay of 3 months. When I visited the agency on 2nd March I told them I wanted a fully ...
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Apr 20,2020
Apr 20,2020
1
people found
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this helpful
I would give 0 stars if possible. This estate agents is absolutely disgusting and exploits students in my opinion. Requesting money for ‘communal charges’ during a pandemic right before a rent payment is due and not stating a date it has to be paid by, and ...
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Apr 28, 2020
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Hi Anna.
I am very sorry to hear you have been unhappy with the service provided to you.
Please accept my apologies for the automated email you received in relation to late payment fees being charged for utilities, this wouldn't be the case.
Despite the current situation we still have a duty to continue as normal with any rents or utility bills that are due. If you have any queries or concerns on how you can reach these payments then please do not hesitate to contact us.
Kind Regards
Amy ...
Apr 15,2020
Apr 15,2020
1
people found
this helpful
this helpful
As a student, I find it an absolute madness how one company can add so much stress to a process/experience that is already stressful enough for students. Dishwasher has been broken since we moved in, with it having been reported numerous times. We never ...
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Apr 15, 2020
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Hi Grace.
I am really sorry to see that you have been dissatisfied with the service provided during your tenancy.
Unfortunately I am unable to locate the details of your tenancy based on your review and contact details displayed but I would like the opportunity to discuss your concerns.
Please can you call me on 0191 231 6071 at a convenient time.
Thank you.
Amy
WR ...
Mar 27,2020
Mar 27,2020
0
people found
this helpful
this helpful
Very proactive and helpful, especially during the stress and uncertainty caused by Covid-19 outbreak, by working from home and persistently pushing for a satisfactory conclusion for all parties involved....
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Mar 14,2020
Mar 14,2020
1
people found
this helpful
this helpful
Terrible experience.
-It took the staff 2 months to fix a maintenance issue that had been reported as soon as I moved in + stressful correspondence with staff who would promise technician would come and then he never would,
-in the ad I responded to, a £100 voucher ...
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Mar 26, 2020
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Hi Michela, we are sorry to hear you are not happy with the service you have received but are aware you are already in touch with the manager of the property management department over your concerns. If you wish to discuss anything further, please do not hesitate to contact us on 0191 243 1000. Kind regards, Walton Robinson ...
Oct 30,2019
Oct 30,2019
4
people found
this helpful
this helpful
Shocking. Fail to respond to complaints about sub standard properties . Tell you that they are going to contact you when you have a maintenance issue and then don’t . As parent guarantor , I am tempted to withhold next month’s rent if this unscrupulous agent ...
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Jan 09, 2020
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We are very sorry to see you have been unhappy with the service provided. We would like to be able to discuss this matter further and would be grateful if you could please call us on 0191 243 1000. Kind regards, Walton Robinson ...
Oct 01,2019
Oct 01,2019
9
people found
this helpful
this helpful
Zero stars! WARNING! Unethical company retaining unjustified money from young students! Daughter rented student accommodation with 6 other girls, property left clean, perfect condition and in a much better state than when occupancy taken up. Items highlighted at start of tenancy requiring repair/ attention ignored - ...
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Oct 07, 2019
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Hi Mr Whitaker, thank you for your feedback. I am sorry to hear you are not happy with the deductions made from your daughter’s damage deposit. Any deductions taken from the damage deposit are to ensure the property is returned to the condition it was in at the commencement of the tenancy according to the inventory report, with reasonable wear and tear taken into account. We request tenants return the inventory report to us at the start of the tenancy with any comments they wish to make about ...
Sep 17,2019
Sep 17,2019
4
people found
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this helpful
ZERO stars
Wait from June to September end with still no deposit returned! They won't answer the phone if you go through the letting option on the phone but will for sales so I know where the priority is. No return of call, no reply ...
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Sep 18, 2019
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Hi Amy,
We are sorry to see that you have been dissatisfied with our service.
Unfortunately if properties are not returned as they were handed over then it can take some time for deposits to be returned to tenants. We have to arrange for works, await invoices and liaise with landlords before we are able to release any amounts.
We do apologise if there has been delays in correspondence. The summer is an exceptionally busy time for us.
If you would like to discuss this matter further, please c ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact us on [email protected] for a copy of our current complaints procedure.
Last updated at 1:39 PM 18/03/2019 by Sally Bettinson
Please accept our sincerest apologies if you have had several issues while staying at one of our managed properties. I would ask that you contact us directly at [email protected] or alternatively come into our office to discuss the matter with a member of our team.
Many Thanks
Walton Robinson