Newton Property Management
Glasgow, G4
3.4/5, 88 reviews
61% recommended
88% lettings valuation accuracy
88% lettings fee satisfaction
1-2-Let | Free instant Valuation

“Check this first...”

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Mar 27,2019
Minithumbdown
By: 'M.'
Mar 27,2019
11 people found
this helpful
Newton Property Management were the agents for three years my beautiful home in Glasgow.The house was supposed to have been inspected every six months. I was never informed of any problems with the condition of the house so I assumed everything was in order. I went to see the house in April and was horrified by the condition of my house. The tenants were given notice to terminate the rental. I went to the house the day after they left. It was in a filthy,disgusting state. There was thousands of pounds of damage. A candle fire had scorched my wooden fire surround, the wallpaper above it and a wall mirror. Every door upstairs had panels broken {these were the original doors in a property built in 1904). Every piece of furniture and all the carpets had to be destroyed because of the condition. The house was a traditional Victorian terraced villa with three large bedrooms and two public rooms. The renters were a professional couple. Newtons have not paid a penny in compensation, saying they didn't cause the damage so didn't feel they needed to recompense me for anything. I only got reports after the house was vacated. They were also advised that guarantors should be obtained for the renters. They were never obtained and I was never told about this. If you are thinking of using this company, check your property yourself regularly. Newtons were paid by me for over three years for a service which was, at best, deplorable.
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By: Stephen
Sep 30, 2020
One of the worst companies I have ever dealt with. The response rate is shocking. The service is appalling. It should be criminal what these people charge to do close to nothing. Disgraceful company. If you are dealing with Andrew Hare good luck - total waste of time and money.

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Latest Reviews

View all Reviews 88
20th Sep 2024
reviewed by 'Diane'
“Terrible experience. Three years on from initially reporting water damage and it's still not resolved. Had countless property managers, most ......”
13th Mar 2024
reviewed by 'Lewis'
“Shocking service, reported a simple issue 119 days ago and Newton have still been unable to resolve. Continuously bumping their fees ......”
12th Jan 2024
reviewed by 'F.'
“Avoid at all costs.This company loves to ignore as many emails as possible, I suspect they have an internal ......”
10th Oct 2023
reviewed by 'Scott'
“Beware Scammers!I've updated this review to counter balance the impression this company gives by responding 'positively' to any negative ......”
23rd Nov 2021
reviewed by 'Alan'
“Absolutely useless - to be avoided at all costs. Be warned.Quarterly billing is shambolic, every invoice is missing a ......”
22nd Nov 2021
reviewed by 'P'
“I’ve found Newton to be professional and extremely easy to deal with. My Property Manager (John Hempstead) in particular, ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Newton Property Management
87 Port Dundas Road
Glasgow
City of Glasgow
G4 0HF
0141 353 9700

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 88% £450 £1,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 5 26 9 0 0 0 0 5 20
Areas covered
  • G4
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Aberdeen, AB25
Glasgow, G4
Inverness, IV1

“Terrible service- zero stars!...”

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Sep 20,2024
Minithumbdown
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Stephen
By: 'Diane'
Sep 20,2024
0 people found
this helpful
Terrible experience. Three years on from initially reporting water damage and it's still not resolved. Had countless property managers, most of which haven't even visited the property and communication is non-existent. We're homeowners and take good care of our home but Newton has neglected it ...
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“Shocking service...”

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Mar 13,2024
Minithumbdown
By: 'Lewis'
Mar 13,2024
1 people found
this helpful
Shocking service, reported a simple issue 119 days ago and Newton have still been unable to resolve. Continuously bumping their fees up when customer service and communication remains poor....
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“Avoid at all costs...”

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Jan 12,2024
Minithumbdown
By: 'F.'
Jan 12,2024
1 people found
this helpful
Avoid at all costs. This company loves to ignore as many emails as possible, I suspect they have an internal competition on who can ignore more emails per day. I set up a DD 2 years ago, but they never changed the amount, I had no ...
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“Beware Scammers!I've updated this review to......”

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Oct 10,2023
Minithumbdown
By: 'Scott'
Oct 10,2023
7 people found
this helpful
Beware Scammers! I've updated this review to counter balance the impression this company gives by responding 'positively' to any negative reviews. It implies that they will resolve your grievance, however the truth is they are only concerned with their public image that's where their genuine ...
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“Absolutely useless - to be avoided at all cos......”

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Nov 23,2021
Minithumbdown
By: 'Alan'
Nov 23,2021
6 people found
this helpful
Absolutely useless - to be avoided at all costs. Be warned. Quarterly billing is shambolic, every invoice is missing a high percentage of the cost of work done DURING THAT BILLING PERIOD. ( Common electricity has been a year late...! ) They don't care / no pride in ...
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“Professional - Reliable - Focused...”

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Nov 22,2021
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John
By: 'P'
Nov 22,2021
0 people found
this helpful
I’ve found Newton to be professional and extremely easy to deal with. My Property Manager (John Hempstead) in particular, is resolutely focused on using his, evidently abundant experience and skill set; in creating a seamless buffer between factor and owner. His management of contractors ...
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“An improvement in management....”

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Oct 27,2021
Minithumbup
By: 'Joan'
Oct 27,2021
0 people found
this helpful
We are very pleased with the service received from Fraser Williamson. He is prompt to resolve any issues and is very approachable and pleasant to deal with. We have noticed an improvement in the management of the building since he took over....
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“10 Months on from an unannounced take over o......”

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Aug 01,2021
Minithumbdown
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Alistair
By: 'James'
Aug 01,2021
6 people found
this helpful
10 Months on from an unannounced take over of DRF and this firm NPM is as good as a chocolate teapot .When you make a complaint to their MD he refers to a senior manager to deal with me He the senior manager takes offence if ...
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“Awful...”

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Jul 21,2021
Minithumbdown
By: 'Alan'
Jul 21,2021
6 people found
this helpful
Really not impressed with them. When they started to get some very unhappy residents their response was not to start providing a better service. Rather, they have insisted, against the wishes of many of us, in hiring a local venue to “meet” with us and ...
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“Review...”

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Jul 09,2021
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Lynsey
By: 'Lauren'
Jul 09,2021
0 people found
this helpful
I have lived in my flat for nearly two years now and when I have ever had an issue I speak with my factor Lynsey. Lynsey is very prompt with her responses and will always try and help me the best way she can! Any ...
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“They don’t comply with the written “Services ......”

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Jul 03,2021
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Alistair
By: 'Margaret'
Jul 03,2021
6 people found
this helpful
They don’t comply with the written “Services We Provide”. In fact it is the exact opposite. Carry out work without informing hone owners. One contacted actually had a key for entry into our building even though we have a secure entry system to be ...
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“Lynsey Hutchinson is very approachable and at......”

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Jun 10,2021
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Lynsey
By: 'Julie'
Jun 10,2021
0 people found
this helpful
Lynsey Hutchinson is very approachable and attends to issues and concerns efficiently, professionally and promptly whilst keeping you constantly informed on issues at hand, always obliging, going that little bit further. Very happy with the services provided!...
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“Disappointed...”

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Jun 07,2021
Minithumbdown
By: 'D & M Aikman'
Jun 07,2021
4 people found
this helpful
Disappointed Having appointed Newton Property to be our factor, we had high hopes that the service we received from this reputable company would be of the quality that we expected for the management of a historic listed building. Initially, we were delighted with the service ...
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“DisappointedHaving appointed Newton Propert......”

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Jun 07,2021
Minithumbdown
By: 'D & M Aikman'
Jun 07,2021
1 people found
this helpful
Disappointed Having appointed Newton Property to be our factor, we had high hopes that the service we received from this reputable company would be of the quality that we expected for the management of a historic listed building. Initially, we were delighted with the service ...
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“Unimpressed...”

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Mar 01,2021
Minithumbdown
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Charlene
By: 'Tennant'
Mar 01,2021
5 people found
this helpful
I very rarely get a quick or accurate response, I feel ignored as a tenant and have been frustrated by my letting agent/agency on quite a few occasions....
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“We rented a flat from Newton based at Port Du......”

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Sep 18,2020
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Charlene
By: 'Monika'
Sep 18,2020
0 people found
this helpful
We rented a flat from Newton based at Port Dundas for 10 month. It was a beautiful Mackintosh Mansion flat and we had the best service of Charlene who was dealing with us. Even minor issues were attended to immediately and once we left and cleaned ...
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“If I could give no stars I would. Avoid this ......”

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Mar 16,2020
Minithumbdown
By: 'Trish'
Mar 16,2020
8 people found
this helpful
If I could give no stars I would. Avoid this company at all costs. 12 years of hell. Cannot get rid of them due to many flats being rented out but working on it! If it wasn't for Martin (Director), who is a gem, flat would ...
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“Absolutely horrific and abysmal factor who ma......”

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Feb 16,2020
Minithumbdown
By: 'Craig'
Feb 16,2020
7 people found
this helpful
Absolutely horrific and abysmal factor who managed the property I stayed in which was a low rise block of flats. They overcharged and sent pointless ridiculous letters constantly, which came with a pretty excessive price tag. They were worse than useless in dealing with issues ...
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“Newton rescued us from an unamed manager and ......”

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Dec 24,2019
Minithumbup
By: 'thomas'
Dec 24,2019
1 people found
this helpful
Newton rescued us from an unamed manager and have transformed our building and our experience of property management Cannot praise them highly enough Tom law...
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“I NO LONGER LIVE HERE AND THEY STILL HAVE MY MONEY...”

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Jul 01,2019
Minithumbdown
By: 'Michael'
Jul 01,2019
6 people found
this helpful
Whoever we speak to says "well I cant help as i'm not the property manager". But they also cant get the property manager to call us back. We moved out months ago and they still have our deposit. We were told it was coming back 30 ...
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“Check this first...”

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Mar 27,2019
Minithumbdown
By: 'M.'
Mar 27,2019
11 people found
this helpful
Newton Property Management were the agents for three years my beautiful home in Glasgow.The house was supposed to have been inspected every six months. I was never informed of any problems with the condition of the house so I assumed everything was in order. ...
read full review
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By: Stephen
Sep 30, 2020
View all comments (1)
One of the worst companies I have ever dealt with. The response rate is shocking. The service is appalling. It should be criminal what these people charge to do close to nothing. Disgraceful company. If you are dealing with Andrew Hare good luck - total waste of time and money. ...

“Unfair deposit refund...”

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Mar 26,2019
Minithumbdown
By: 'Virginia'
Mar 26,2019
2 people found
this helpful
I was robbed. Newton Property Management literally stole 40,0 £ of my deposit. Their justification was that amount was due to cleaning expenses, however the flat I left was perfectly cleaned, it was extremely much cleaner than when I moved in. when I moved in indeed, it ...
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“Absolutely brilliant...”

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Feb 11,2019
Minithumbup
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Catherine
By: 'CathyMc216'
Feb 11,2019
1 people found
this helpful
For 12 years I have rented out a property that has been managed by Newton Property Management. I cannot praise their level of service highly enough. The staff are personable, extremely helpful and efficient. Communications are always clear and informative. Any issues with the property are ...
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Comment on agent fees
Excellent. Reasonable and good value for money considering the care they give
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“Helpful and efficient...”

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Jan 29,2019
Minithumbup
By: 'John'
Jan 29,2019
1 people found
this helpful
This firm has always provided a helpful and a very efficient service. Staff are always responsive. A very good service for buy to let landlords....
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Comment on agent fees
Happy with fees
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“Efficient...”

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Jan 28,2019
Minithumbup
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Charlene
By: 'Karen'
Jan 28,2019
0 people found
this helpful
We have been with Newton for a number of years and have always found all staff to be efficient and helpful. We can forget about our property and just enjoy receiving our income....
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Comment on agent fees
Good
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“Not great...”

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Jan 25,2019
Minithumbdown
By: 'Sg2445'
Jan 25,2019
0 people found
this helpful
We rented with this agency and had a few issues. I'll start with the positives. The staff were always friendly enough and when we had to get some issues in the kitchen sorted they got someone over wiite quickly. However, we had an issue with ...
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Comment on agent fees
Fine enough.
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“Professional Factors...”

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Jun 20,2018
Minithumbup
By: 'Salty'
Jun 20,2018
1 people found
this helpful
Newton have been our property factors for the last 10 years and have found them to be extremely responsive and professional at all times. I would like to thank Linda Thomson in particular for her personal attention and prompt reaction to any issues we have experienced ...
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Comment on agent fees
Agents fees are fair when you consider the amount of communal work that it covers. They are always doing something to maintain the building and garden area.
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“HELP AND ASSISTANCE...”

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May 04,2018
Minithumbup
By: 'KBM'
May 04,2018
0 people found
this helpful
I have had several dealings with Newton Property Management over the last few years who are factors for my father's flat. Every member of staff I have had dealings with have always been extremely helpful and dealt with any issues I have had to raise ...
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Comment on agent fees
Overall seem to get value for money
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“Gemma and Charlene have always be very supportive. I could ......”

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Dec 20,2017
Minithumbup
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Gemma
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Charlene
By: 'FM'
Dec 20,2017
0 people found
this helpful
Gemma and Charlene have always be very supportive. I could contact them via e-mail and I always received prompt feedback and helpful advice. Both Gemma and Charlene have been very quick in providing support in "emergency situations" (issues with the shower, boiler, and leakage from ...
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“Newton takes great care to ensure that all my needs ......”

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Dec 15,2017
Minithumbup
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Charlene
By: 'João'
Dec 15,2017
0 people found
this helpful
Newton takes great care to ensure that all my needs are satisfied, always communicating well ahead of time any requirements or announcements. It's been a great experience so far....
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Staff picture Stephen
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.

Should you wish to make a formal complaint, please email [email protected].
Last updated at 2:21 PM 09/05/2018 by Charlene Adams

Awards won by Newton Property Management, Glasgow G4 0HF



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