100% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
99% lettings fee satisfaction
Mar 27,2019
Mar 27,2019
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My partner and I have recently moved into our new build (Robertson Developers) and we absolutely love it!
We had our eye on that development for a long time and we were waiting for a suitable property to be released so we could reserve one. We received a call from Bradleys to let us know one had been released that fit our criteria and so we arranged to view a similar, more finished property to get an idea, and Georgie also showed us where our partially built house was. We were really impressed and reserved it immediately.
Overall Bradleys Camborne have been fantastic. We have just a few issues (not specifically about the Camborne team though):
1. While the Camborne team were great, I was not impressed with Bradley's "sales chasing" team based elsewhere in the country. There were a few occasions where our solicitor was waiting on very important documents from the developer's solicitor which we were waiting on for weeks. On one of these occasions, there was a wait of 2 months on a document and I was only informed of this delay after they'd been waiting 6 weeks. They had been waiting on a disc to be posted to Nalders, which contained electronic documents, for them to then download on their computers⦠ever heard of emails?!
We are first time buyers and so knew next to nothing about buying a house, but we received little guidance or explanation about what anything meant/ next stages in the process/ and jargon was used a lot that we didn't understand. When we asked questions, or asked for more information/ explanation, we were made to feel like a nuisance.
2. This is regarding the solicitor at Nalders in Camborne; which is my biggest complaint. I only mention this as Bradley's recommended them to us. We were provided with a quote by Bradleys, for Nalders solicitors in Camborne, which was about £200 cheaper than another quote we obtained ourselves from another solicitor. We decided we'd use Nalders, which we later came to regret. (Also the fees ended up being a few hundred pounds more than originally quoted)
Donna Linden was our assigned solicitor. There were occasions (of which I have written proof) where she was unbelievably rude to me; we were sent a plan of the plot with our land outlined in red for us to check, sign and return.
The document arrived in the post, however they hadn't outlined our car port, so I notified them of this error. I received an email from Donna stating that it would be impossible for her to identify a 3D car port on a 2D plan. (But a 3D HOUSE can be identified on a 2D plan though?!) Anyway, this went on for a while, she kept saying the same thing over and over. I sent her a photo of what I had received, which had no red outline round the car port. She then went on to say (and I quote) âI myself am colour blind and even I can see that it's outlined in red.â And she sent me an image of what she had clearly meant to send me, but had sent me the wrong thing. She then realised that she'd done and asked me to outline it, sign and return it. I was nothing but polite, however I received no apology.
We were told later on that we were in a position to exchange and so we paid the deposit. Before we exchanged, she emailed us to say she was leaving the company the following day and gave us the details of who would be taking over! So we had paid a lot of money and hadn't exchanged. Kerry Tresidder took over, which actually was a blessing â she was brilliant. She noticed that in fact we weren't yet in a position to exchange as we were, yet again, waiting for document to be sent from the developer's solicitor. So we exchanged about a 3-4 weeks after we paid our deposit.
To be honest, the list of complaints I have about this solicitor are endless, but I'll save that for Nalders' review.
Once we moved in, there was an issue which was Howdens' fault (which they are not willing to rectify) â we were given the wrong colour splashback, so it's not major, but still. Nick at Bradley's investigated this and chased it up for us at the time.
I cannot stress enough, the Camborne branch team were great and very helpful; it's just a huge shame about their sales chasing team and the solicitors they recommend.
Our house is beautiful and we couldn't be happier. Also happy that the purchase process is finally over!
We had our eye on that development for a long time and we were waiting for a suitable property to be released so we could reserve one. We received a call from Bradleys to let us know one had been released that fit our criteria and so we arranged to view a similar, more finished property to get an idea, and Georgie also showed us where our partially built house was. We were really impressed and reserved it immediately.
Overall Bradleys Camborne have been fantastic. We have just a few issues (not specifically about the Camborne team though):
1. While the Camborne team were great, I was not impressed with Bradley's "sales chasing" team based elsewhere in the country. There were a few occasions where our solicitor was waiting on very important documents from the developer's solicitor which we were waiting on for weeks. On one of these occasions, there was a wait of 2 months on a document and I was only informed of this delay after they'd been waiting 6 weeks. They had been waiting on a disc to be posted to Nalders, which contained electronic documents, for them to then download on their computers⦠ever heard of emails?!
We are first time buyers and so knew next to nothing about buying a house, but we received little guidance or explanation about what anything meant/ next stages in the process/ and jargon was used a lot that we didn't understand. When we asked questions, or asked for more information/ explanation, we were made to feel like a nuisance.
2. This is regarding the solicitor at Nalders in Camborne; which is my biggest complaint. I only mention this as Bradley's recommended them to us. We were provided with a quote by Bradleys, for Nalders solicitors in Camborne, which was about £200 cheaper than another quote we obtained ourselves from another solicitor. We decided we'd use Nalders, which we later came to regret. (Also the fees ended up being a few hundred pounds more than originally quoted)
Donna Linden was our assigned solicitor. There were occasions (of which I have written proof) where she was unbelievably rude to me; we were sent a plan of the plot with our land outlined in red for us to check, sign and return.
The document arrived in the post, however they hadn't outlined our car port, so I notified them of this error. I received an email from Donna stating that it would be impossible for her to identify a 3D car port on a 2D plan. (But a 3D HOUSE can be identified on a 2D plan though?!) Anyway, this went on for a while, she kept saying the same thing over and over. I sent her a photo of what I had received, which had no red outline round the car port. She then went on to say (and I quote) âI myself am colour blind and even I can see that it's outlined in red.â And she sent me an image of what she had clearly meant to send me, but had sent me the wrong thing. She then realised that she'd done and asked me to outline it, sign and return it. I was nothing but polite, however I received no apology.
We were told later on that we were in a position to exchange and so we paid the deposit. Before we exchanged, she emailed us to say she was leaving the company the following day and gave us the details of who would be taking over! So we had paid a lot of money and hadn't exchanged. Kerry Tresidder took over, which actually was a blessing â she was brilliant. She noticed that in fact we weren't yet in a position to exchange as we were, yet again, waiting for document to be sent from the developer's solicitor. So we exchanged about a 3-4 weeks after we paid our deposit.
To be honest, the list of complaints I have about this solicitor are endless, but I'll save that for Nalders' review.
Once we moved in, there was an issue which was Howdens' fault (which they are not willing to rectify) â we were given the wrong colour splashback, so it's not major, but still. Nick at Bradley's investigated this and chased it up for us at the time.
I cannot stress enough, the Camborne branch team were great and very helpful; it's just a huge shame about their sales chasing team and the solicitors they recommend.
Our house is beautiful and we couldn't be happier. Also happy that the purchase process is finally over!
Comment on agent fees
No agent fees and only purchasing.
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Opening Hours
Address
Bradleys Estate Agents
31 Commercial Street
Camborne
Cornwall
TR14 8JX
01209 712121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £70,000 | £1,950,000 |
| Lettings | 91% | 99% | £575 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 7 | 0 | 77 | 0 | 82 | 0 | 3 | 0 |
Areas covered
- TR14
- Camborne
- TR15
- TR16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 15,2022
Dec 15,2022
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Excellent service. Claire and Nick were brilliant... kind, patient and responsive
I'm so glad I chose Bradleys to sell my home....
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Oct 07,2022
Oct 07,2022
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No words can express the gratitude we have towards Claire Lawson ( Sales Negotiator) at Camborne branch. She acted with complete integrity and we found her not only to be efficient and caring but completely trustworthy . Indeed all the staff are just as lovely . I would ...
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Jan 27,2022
Jan 27,2022
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Fabulous service from start to finish with selling our property near Redruth. Great communucation, assistance from branch staff and regular updates. The perfect fusion of serious sellers, keen buyers and these exceptional agents. Massive thanks, especially to Nick, Jo, Claire, Chloe and all the team ...
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Nov 15,2021
Nov 15,2021
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Excellent advice, support and service. From our first meeting with Nick Iof the Camborne Branch) through to sale, the team worked to ensure we were kept in the loop and things were progressing OK. Particular cudos for Claire Lawson who went over and above what ...
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Nov 05,2021
Nov 05,2021
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The whole team was very helpful and keep us up to date all the through the sale. Would use again without a doubt....
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Jul 05,2021
Jul 05,2021
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Claire and Nick were amazing from start to finish, always going above and beyond I can’t recommend them enough. Not only did they do their job they were really supportive through a very stressful sale. I have no doubt that without their help and ...
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Feb 15,2020
Feb 15,2020
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Great service provided by Bradleys, friendly and professional. My family and I are relocating to Cornwall and the team at Bradleys have offered a lot of valuable information. I have recommended Bradleys to friends and family....
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Feb 13,2020
Feb 13,2020
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My purchase was handled in a very professional and efficient manner, friendly and informative service, couldn't have asked for anymore from them, first class....
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Feb 03,2020
Feb 03,2020
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The sale was carried out in a very professional manner and the staff were unfailingly helpful and cooperative.
I was not resident in the area at the time so good communication and reliable service were of considerable importance - these were achieved well.
Thanks for ...
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Dec 26,2019
Dec 26,2019
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Absolutely superb! From start to finish, Nick, Georgie and Chloe went above and beyond. I could not recommend Bradleys enough. A personal, professional service. Thanks again!...
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Dec 02,2019
Dec 02,2019
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Bradleys staff were tenacious and very helpful. It was a dificult sale but des;ite all the setbacks all staff were brilliant and so very efficient....
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Nov 22,2019
Nov 22,2019
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Myself and partner are first time buyers and were treated to excellent service throughout. Very warm and accommodating through multiple viewings. Would recommend without question....
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Nov 20,2019
Nov 20,2019
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Once again working with Linda Jarrett (Camborne Branch) we have had fantastic service, plus we have been kept well informed on the sale of our mothers house.
Thanks to the Bradley Team in the Camborne Branch...
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Aug 21,2019
Aug 21,2019
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Professionally dealt with, and readily available at all times to answer any queries arising . Property well advertised and sold within a week at the asking price....
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Aug 16,2019
Aug 16,2019
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Nick and the team at Bradley’s have been absolutely spectacular with the purchase of our first home! The whole process by the team has been super speedy and efficient! Nothing is too much trouble and the whole team are extremely friendly and approachable! Thank ...
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Aug 09,2019
Aug 09,2019
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Brilliant people to deal with, excellent feedback, very enthusiastic, great with purchasers, nothing too much trouble, would recommend to anyone selling a property....
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Aug 06,2019
Aug 06,2019
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We could not have been happier with the team at Bradleys, Ben, Nick, Georgie and Linda bent over backwards to help every step of the way. They have amazing local knowledge, heaps of patience and were instrumental in the completion of of our purchase! We ...
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Aug 06,2019
Aug 06,2019
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Bradleys kept us informed throughout the whole process. We cannot fault them for their sheer determination to help you get the best outcome. It is good to see such an enthusiastic and welcoming business. What a great team ! Georgina and Nick. We have to say ...
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Aug 02,2019
Aug 02,2019
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Would highly recommend Bradley's. The staff were very knowledgeable and knew information needed for the properties and were very quick in responding to phone calls and emails .
Would definitely be using them again....
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Jul 31,2019
Jul 31,2019
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Great communication throughout Georgie was an absolute star! Thanks to all the team for the help and assistance. A pleasure to do business with and would recommend. Can’t wait to move in and create my family home! Only reason for not giving 5 stars was ...
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Jul 29,2019
Jul 29,2019
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I am over the moon with the service I received from Bradley's. Ben Lovell in particular was faultless. I was unsure at first because my house I was selling was based in Truro not Camborne however I could not fault them. We had a good ...
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Jul 26,2019
Jul 26,2019
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A massive thank you to Nick, Ben, Chloe, Linda & Georgie for all your help. 5* service, but most importantly you always did what you said you were going to do. Streets ahead of the competition....
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Jul 18,2019
Jul 18,2019
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Would definitely recommend, very reliable would definitely use again went through quickly and hassle free thanks again 5 star :)...
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Jul 08,2019
Jul 08,2019
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Both Nick & Ben acted professionally in regard to setting up our property for sale, and afterwards in first making arrangements/liaising with us, ready for each viewing to take place. Our property was sold in the minimum of time.
In having sold (4) previous properties, with (4) ...
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Jul 04,2019
Jul 04,2019
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Excellent Estate Agents and will definately use them again. Very helpful and knowledgeable about the property puschased. Very willing to help....
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Jun 19,2019
Jun 19,2019
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Very good team ,helpful and supportive always in contact, i would for sure recommend this excellent estate agent and is very professional team thank you for all...
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Comment on agent fees
I can't comment on that mater as i am a buyer
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Jun 18,2019
Jun 18,2019
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Great service and a fantastic team. Friendly and very efficient. Always on hand to ask anything, and very accomodating with regards to viewings. Thank you all very much....
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Comment on agent fees
Reasonable
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“Although we have listed two names as requested, all members of staff were extremely helpful, proactive and efficient, finding us a buyer quickly....”
Jun 12,2019
Jun 12,2019
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We found the service provided to be effective and staff were always keen to help. They were very knowledgeable and able to answer all of our questions. We found them to be interested in achieving a good price for our property. They were always very ...
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Comment on agent fees
Initially seemed a little on the high side but given the amount of work they put in we found it to be of good value.
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“Attentive pleasant and helpful when we bought our house in camborne. Nick showed us around the property and arranged the purchase. Chloe was helpful...”
Jun 12,2019
Jun 12,2019
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The agent showed us around and was polite and informative. We put in an offer but this was rejected so we agreed the price the vendor wanted. Everything went very smoothly and we have now bought this property...
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Comment on agent fees
As per normal
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Jun 12,2019
Jun 12,2019
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All staff at the Camborne branch were very helpful, they worked as a team and were very responsive to our questions ....
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Karen
(221)
Chloe
(73)
Nick
(35)
Linda
(25)
David
(22)
Claire
(4)
Tean
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 2:57 PM 05/01/2016 by allAgents Support
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Thanks for taking the time to leave us a review. We are always looking at improving and maintaining our high customer service levels to our clients so all feedback in crucial. We appreciate your concerns and want to assure you that we work closely with our chosen solicitor firms to ensure they aim to meet the same exacting service levels. I am pleased that, although initially your experience was poor, that with the personnel change this improved greatly.
The whole team are delighted that you love your beautiful new home and hope to see you in the near future.
Bradleys Camborne